“They never delivered the flowers at the paid contracted time! This was for a special birthday event and needed to arrive in the morning as person was flying out that evening. Called them multiple times; their driver even had the audacity to falsify a delivery confirmation. Worst service. Order was supposed to be delivered by 12pm. We paid expedited shipping three days before event. Item was delivered after 6:30 pm, when the person was already on the plane.
We expected and had sent them an email on day of incident to receive an immediate full refund ($85.00) as this was just poor customer service. They only sent refund for the expedited service fee which is under $6.00.
Will never use this company again.”
“The only reason I’m leaving one star is because the response I got from the delivery. They kept in touch , making sure the flowers eventually got there. They really should have been delivered that morning but didn’t get there until the next night. I ordered a bouquet with a sunflower because that was what the person receiving them liked. She sent me a picture- no sunflower and absolutely nothing like I ordered. I even paid extra for a delux. Please read reviews before you order. I will never use this place again .😡photos- what I ordered vs what I got.”
“Worse customer service ever my dad ordered a centerpiece to be delivered on thanksgiving as they promised next day deliver and it never showed then was told it would be delivered friday then saturday and still no show so im having my father request a full refund and i have reported their guaranteed next business day with facebook as a fraud dont order flowers from here if you dont expect to get them”
“This company is HORRIBLE! I placed an order and it wouldn’t complete transactions! I now have FOUR pending transactions! I’ve been told it would resolved in 24/48 HOURS! It’s been 9 DAYS!! The money is still pending. I’ve called and emailed multiple times the company said it was the bank’s responsibility to resolve the issue”
“This is beyond sad. Paid the extra to expedite service by 12 noon today (11/30) didn't arrive until after 4pm. On top of that the flowers didn't look anything like the photo. WTH!! It took me calling back to back to finally get someone on the line to clear this up. They wanted to send another arrangement out...NOPE! I should have looked at the reviews before hand. Never again will I use this service. pictures are attached what I got and what I ordered.”
“Deliver date was wrong, my fault. Corrected dated, but still the delivery was not on time. Received 4 days later, purchased the deluxe. Receiver got a pot that uou could hold in one hand with a twig in it. Was supposed to be a peace lily. I'm telling everyone and I won't be back.”
“The flowers my mother received for her birthday look like you found them in a dumpster in Thailand. You don't use local florist like your site claims. They were a week late. Fully disgusting. You should replace them, but we all know your a scam.”
“I ordered 2 arrangements this week, one thanksgiving bouquet which was delivered Wednesday and looked terrible. Then a Christmas bouquet for my mom the next day. Both arrangements delivered looked nothing like what I bought, they were both a joke put together by children. This is a total rip off. Prime example of bait and switch. Do not order from this company.”
“I wish I could give 0 stars. I ordered flowers for my friend whose mother has just passed. I paid extra for the “expedited delivery” guaranteed before noon. Needless to say, it was not before noon. I reached out at 12:30p and they “guaranteed” it would be out for deliver next. 5pm rolls around, and still not even delivered. I reached out again, no response. I called and attempted to cancel my order, and they refused. I have not heard another word, still. They were never delivered. Ridiculous and unacceptable that this business “guaranteed” multiple things that never get done.”
“These people were supposed to deliver flowers for Thanksgiving to a family of mine today and said they couldn’t get it until the day after Thanksgiving now ruined my Thanksgiving. Shame on you people you guaranteed within 9 to 5 the next business day . I called on Tuesday. No confirmation no verification of emails. Ordered flowers Tuesday to be delivered on Saturday after Thanksgiving how ridiculous shame on you guys false advertising, and deceptive trade practices. I should sue you There is no excuse for this at all.”
“As many on this site seem to have the same issue as I did. Ordered flowers for my Daughter for Thanksgiving and they were not delivered when promised. It took me 4 customer service calls to finally get at least a confirmation email of a refund. We will see in a few days if it happens. I read so may bad reviews and I wish I would have looked before ordering. I will keep contacting this sadly run company until i do get my money back. I work too hard for it to get wasted.”
“Ordered flowers to arrive the day after my daughter had surgery. First arrangement wasn't "available in that area" so I chose a different arrangement. Ordered early the day before I needed delivery to ensure they would arrive on the day of my choice. Received an email halfway through the day of delivery offering a substitution because the arrangement wasn't available, even though I chose one that was. But the substitution can't be delivered for 2 more days, possibly 5 because of Thanksgiving and the weekend. Not getting what I paid for and my daughter won't get her flowers when she really needed a bright spot during her recovery. The only reason they get 2 stars a because they didn't argue with me when I requested a refund.”
“HORRIBLE! HORRIBLE CUSTOMER SERVICE!
SHOWED DELIVERED AND DID NOT RECIEVE THEM! PAID OVER $50 FOR SAME DAY DELIERY. WEARE NOR DAY 3 INTO THIS AND NOTHING!!! CUSTOMER SERVICE IS IN ANOTHER COUNTRY. WILL NOT GIVE ME THE LOCAL FLORIST INFORMATION.TOTAL SCAMM. BUYERS BEWARE!! DO NOT USE FROMYOUFLOWERS.COM”
