“Worst experience I've ever had purchasing flowers. Flowers arrived so wilted they actually couldn't be revived. I complained and they sent me back $4. Ridiculous. They won't respond anymore to e-mail. I called and they said they'd re-deliver but they never did. How are they even in business?”
“I used to order via this site with no problems. I’ve used it to deliver to my son’s family in Manhattan and always had good service. Once the wrong thing was sent, and they completely re-did the order no questions asked. The last few times, however, there have been problems with on-time delivery. These problems have been in smaller cities. They have been delaying the delivery, and this time they delayed telling me they delayed the delivery for over 24 hours, too late for me to call a local florist. I ordered on a Friday morning for a Saturday delivery, in enough time not to have to pay an expedited fee. When I got the email it would be late and called the company, “Katie” was sassy and said she’d messaged the florist and I could wait. She said I could call and see if my loved one got the flowers and let THEM know! I told her the purpose of flowers is a SURPRISE, not having to ask if they’re delivered. I said I wanted a refund if they weren’t delivered on Saturday as originally promised. She said I could call back. About 8 hours past when they should have originally been delivered, I got another email saying they were not, and I could have a 10% discount for a Monday delivery or click for a refund. I clicked. I don’t know what happened to this site, but it has turned into unreliable and I won’t use it again for smaller markets, if at all.”
“The difference in the picture of the product vs the product that arrived was insane. Pictured were a couple dozen roses. Elgar arrived was a sad collection of 10 at most”
“Will never use this company again I place an order for my uncles memorial a week ahead and never receive the order at the funeral home then they only wanted to refund me partially totally unexceptable”
“I have ordered from these people 3 times & they have screwed up twice. This last order was supposed to be same day ordered Thursday, flowers & large box of chocolates. Called late Thursday, oh sorry, will deliver tomorrow. Nope. Called again, gave me a few dollars back said they would come today, Saturday. The flowers arrived around 6pm but NO chocolates. Gave me back the cost of the chocolates but not, taxes, fees or shipping. Go elsewhere - their customer service is outsourced.”
“I paid $77.92 for a Charming Garden of Love bouquet for a 90th Birthday. The flowers I received were not remotely close. 5 roses 5 sprigs of tea flowers and packed with lopsided greenery. I was so hurt and disappointed! They offered me 30% (23.37) return on payment but only received $18.19. Fail. Got to your local grocery's flower department instead.”
“These people are terrible, while they are cheaper than other vendors, they do not have a way to track the flowers correctly. It will show delivered when it’s not delivered. Customer service is horrible. DO NOT USE THEM!!!”
“Very horrible company spent 64 for flowers and never got delivered still after I paid extra. Still waiting for the flowers to be delivered and nothing.”
“I had a VERY negative experience with this firm. I ordered flowers for Mother's Day. They arrived as I expected two days before Mother's Day with nothing to keep the stems moist. They were already a little wilted. I feel really bad about this because I wanted beautiful yellow roses for Mother's Day. Instead, they were wilted.”
“Do not order from this company! I ordered flowers for Mother’s Day and they were delivered 5 days late! I was on the phone with customer service every day. Lots of broken promises. When they were finally delivered they were not as big or as nice as what I chose online. After more phone calls I was able to get a refund but the stress, frustration and annoyance was not worth it! Not to mention they missed the holiday!”
““This is what I ordered okay…. AND THIS IS WHAT I GOT.”
whoever wrote my card did a terrible job that my bf thought it said “corn nuts” when it’s supposed to say congrats. So I had to last minute make a card and toss the original away.
The bouquet online looks full and lots of roses and other flowers but when the recipient received it and took a picture for me to see, I was shocked by how small it was. (I did make sure I selected the option to get the largest bouquet and nothing smaller.). This is seriously false advertisement and I was not happy with what I paid for AND I paid expedite shipping to have it delivered before 12pm only to have it delivered at 3pm..”
“Paid the extra money for the 4 hour delivery, they cancelled that. Then about 6pm I got a email saying they will deliver within 4 days. Absolutely the worst company ever! I ordered these for a specific day and paid extra money to have it delivered on that day! I was even ok with the next day delivery but 4 days! Absolutely ridiculous”
“I made a mistake and forgot to place an order to send my girlfriend flowers at her work for her birthday, so in a panic I searched for same day delivery flower companies and found this place. They advertised an expedited delivery (for an extra fee of course) where your flowers would arrive in four hours after you placed the order, “guaranteed!” Amazing, I thought to myself. My love life is saved! So 8:30 in the morning, I order them, expecting them to show up to her work around 1pm or so, as I didn’t think the four hour guarantee was even that realistic to begin with. They didn’t show up until almost 4:30, right before she was leaving work, and they were in such a sad state! Wilted leaves, a broken stem or two, very dried out. I wouldn’t be surprised if the delivery person picked them up from Albertsons (which is where they were bought, per a sticker on the flowers) and left them in their car all day until 4:30. Oh, and the message I also requested to be sent with the flowers? They didn’t even include it. Complete waste of money and my time”
“Flowers were broken, dead, dry. Not even the right arrangement and they were 3 days late so were delivered after Mother’s Day. It the first time they’ve done this, thought I’d give a second chance but it was still a NO! Never ordering from these people again.”
“This company is horrible!!!!! I’ve tried them 3 times because I understand stuff sometimes happens but 3 strikes you’re out! I refuse to ever do business with them again. First, order they wrote the card to my then girlfriend but put a different girl’s name on it causing a fight and breakup between us. No apology from the company when I told them their mistake. I know I really should had not given them a second try but again I figured accidents happen. So second try, it was Valentine’s Day I ordered a bouquet and vase. The flowers came in a box with no vase. Again called and no apology. I figured one more chance! Today is our anniversary and I paid extra to make sure the flowers arrive this morning to her job so she could enjoy them all day. Flowers never arrived at all today! So she went all day thinking I forgot about our anniversary. I call the company and tell them all of this and absolutely no sympathy at all for any off their 3 mistakes. They just said we can deliver it on Monday. No! Our anniversary is today (Friday)! What will Monday do for me? So they have now ruined 2 relationships for me! So unless you want them to do the same I highly suggest staying away from ordering from this company. Instead order from your local floral shop.”
“Frustrating and terrible experience. I wish I had seen the below reviews prior to using this company. Did not deliver flowers on the same date as requested and paid for. Inferred flowers would be sent first thing the following day, only to find out the recipient did not receive them the following day either. At that point, the delivery address had changed and company can't even provide an eta for delivery”
