“I ordered beautiful pink Lilies & Roses & got some ugly white carnations, a red rose w/greenery. I called to complain & they will redeliver..but TWO DAYS after my sister's bday! SOO WISH I'd read reviews FIRST!”
“At first customer service was great and accommodating. I paid for same day, all of a sudden they can't do that. How can you say you offer next day delivery and not fulfill it? Then they offer today and refund my delivery fee and increased the bouquet size, ok fine. Then they run out of the bouquet I actually ordered. Now they're saying it's gonna be delayed another day? Just cancelled my order.”
“The live agent that I chatted with was totally rude! She didn’t address my question and continued to deflect. I will never do business with this company again.”
“I spent over 100 bucks to send my sister flowers and a vase that was meaningful as our whole family is gone and it’s just us and I’m two states away and it was her birthday. She recieve the wiltedest flowers and it did not include the 30 dollar box of chocolates and the vase was not the one I ordered. Taught with customer service for three days.”
“Very important that my sister get a bouquet of flowers to cheer her up because she starts chemo on Monday, I ordered the flowers on Friday to be delivered on Saturday with a box of chocolates. I called her Sunday and no delivery was made. From you flowers didn't let me know that there was an issue. If I had known I would have called a local florist to deliver arrangement and hoped it was a nice one. Now if anything happens and I don't get the opportunity to let her know she is in my heart and prayers it will be this service that caused it. You need to operate in a smaller market and get that working before expanding.”
“I said I would not leave a review. I figured it would be better if I did. I paid for faster delivery and was told my wife’s 50th birthday flowers were going to be a day late. If I did not push the issue for a refund I would have not received it. The flowers are literally 3 days old and are already dying. My recommendation is to contact a different company. It would not let me add a photo”
“In the last month I placed three different orders every single one of them was wrong I understand it's not going to match the picture 100% but this was like night and day I don't know what kind of floors they use but they're not good don't order from this company.
The first order I specified that it could only be carnations like the picture because my friend was allergic to all other flowers what did they send a whole bouquet of all the flowers that she was allergic to.”
“Please don’t use this site….
Ordered sympathy flowers and got nothing like I ordered! They did give a small refund…
But I did call back and ask for the order to be replaced! Waiting to see if it will be fixed!
So disappointed!!!”
“This is the second time in a month From You Flowers failed to deliver my order.
All I get is order received and delivery scheduled with no delivered time. From You Flowers will charge your card and not deliver. At this point, this business is a scam. Google shares some blame in this at having this company a 1st selection for choice of Flowers.
Anyone looking for Flowers, choose another company.”
“The arrangement was a day late and looked nothing like what I ordered ( I have ordered from them 6-8 times ) this arrangement was just plain ugly! I contacted customer service, they gave me a 20% credit. I will not order from them again!”
“I ordered flowers for my wife birthday yesterday and nobody deliver any flowers yesterday . I am very disappointed with this company. I also called them and I asked them when they’re going to deliver and they said they sent me email when the flowers will be delivered . This one never happened.”
“My husband ordered flowers for me for our wedding anniversary. He paid extra so they would be delivered in the morning. They were never delivered in the morning. I am actually still waiting for the flowers and it is after 7pm now. My husband called early in the afternoon and the company gave him a small refund for the flowers not being delivered as promised this morning. He just called the company again because the flowers have still not been delivered and he asked for a full refund which the rep refused to do and my husband was told the flowers would be delivered tomorrow! This is the first and last time we are ever ordering from this unreliable company.”
“WORST experience ever. Ordered a $60 bouquet for my sister. What was received was a $10 bouquet form the local supermarket. Nothing like I ordered either...not even an attempt made. DO NOT USE THEM!!!!! Offered a 25% refund. Not enough.
BAD EXPERIENCE. No refund yet either.”
“On my mom's birthday they delivered wilted and broken roses and are unable to replace with a new item that my mom would prefer. Will never use again.”
“Ordered flowers for a friend after her mother passed away. She sent me a photo of the arrangement and was much smaller and different than one pictured on website. Some of the flowers were wilted. Embarrassed to know she received such an awful arrangement. Was very expensive. For you Flowers should be ashamed. Called them and they would only issue a partial refund. Bad experience all around. Will not order from them again.”
