“Didn't receive what I bought! Even a one star review is not good enough.
The arrangement we received was not even close in quality to the picture of what I expected when I purchased them and the delay in delivery resulted in the flowers turning brown immediately. They provided a nominal refund, but not even close to the amount that I spent. Truly poor quality and exceptionally poor service. I will not order from this company again and hope that others read the reviews and do not patronize this business.”
“ordered on 2/5/2025 for delivery on 2/14/2025 and paid the 9.00 extra to deliver before 12:00 noon. flowers finally showed up on 2/17/2025 at 9:40 am
not the time and day as "guaranteed" per- the from you flowers website.
Highly disappointed and a waste of hard earned money and false promises from, from you flowers.”
“Horrible. I wish I looked at the reviews before I placed my order… I called this morning to check the status.. waited 5 minutes before she even answers me. I was told half hour is on its way. They still have not received the flowers. Now seeing all these comments I feel it’s a scam.. especially people not receiving their money back. I will report this to the better business bureau”
“Ordered flowers for Valentine's Day. I falsely presumed these folks would "partner" with local florists. Flowers shipped from Louisville, KY to Bismarck, ND. The glass vase was shattered and the flowers were disheveled. Thankfully my wife's co-worker opened the box, cleaned the glass fragments off the flowers and put the flowers in a plastic container for her. Flowers From You - never again, I should have waited until the next day and called a local florist. But at least I got my $7 I paid for the vase back....”
“HORRIBLE. Advertised with a discount. Discount not applied. Email x3 did not resolve. First phone call did not resolve because they hung up on me. Second phone call, rude and condescending. Refusing to do a refund, trying to explain multiple times of something I already understand. Requested multiple times that the order should be cancelled immediately and refunded. Stating he had to get supervisor, then came back to explain again!? Still on hold, waiting for confirmation of cancellation and refund. This company HORRIBLE customer service AND Misleading advertisement. Will update to see if the refund is actually applied.”
“Flowers were never received even though an email after 7pm on 2/14 stated that they were delivered. I had multiple people at the office looking out for them after I worked LATE on Valentine's Day just to be there for the delivery. Going to go straight to my credit card to dispute because this company is ridiculous. Our building is LOCKED after 6pm anyway so where are the flowers??”
“Order wasn’t delivered to my workplace before closing as promised. My boyfriend had to pick the roses up far away by himself on Valentine’s day, and they were totally dead upon receiving. Horrible company with completely false advertising on website. He paid so much money for a lack of service and product quality. Stay away!!!”
“Flowers were not delivered after being ordered two days in advance. Both chat support and email offered apologies but did not follow up after promising they would contact the florist and take steps to resolve the issue. A phone support agent offered a partial refund with guaranteed delivery two days after the missed delivery. That delivery never happened. Once back on the phone with support I was made to feel uncomfortable when I requested a refund. This will be my first and last order with fromyouflowers.com. Happy Valentine’s Day.”
“From start to "finish" this was a horrible experience. They charged the wrong amount on my credit card and then refused to credit the same card, despite it being their mistake stating they needed to speak to the "card holder". Being the "card holder" I informed them of this and they still refused to refund the incorrect charge despite having literally just charged the card for the inaccurate amount! Beware of this flower service. Many red flags. This company has the poorest customer service. I could not understand the agents (yes, more than one agent both online in a "chat" and via phone) and they were rude and condescending. I will not be placing another order through this company.”
“I ordered flowers for my elderly mom, as Valentines Day was coming up. (I ordered them 3 days ahead for a 2/14 delivery, not the day of.) On the night of the 13th, at about 10:30pm, I received an email that the flowers were delivered...first red flag, as it was so late. Checked with my mom first thing the next morning, no delivery. I called, spoke to someone apparently in another country, he told me he didn't know why the flowers weren't delivered but that he could set us up for a 2/15 delivery...but there would be a charge for the change in delivery date. I told him there would be no charges added, as this was your mistake, not mine. He agreed and clarified that they would send red, pink, & white flowers for 2/15. I said fine, as long as they were Valentines Day colors. He said 'I don't know about that.' (???)
Of course on 2/15 there was no flower delivery. I called again, asking this time for a full refund. They quickly refunded my account and offered to send my mom a complimentary bouquet, along with an apology, and I said yes, please do. Flash forward to 2/17, 8pm, I get a message that 'There's a problem with your delivery, pls call us back.' So I call back and get a woman who could not figure out what the problem was, she kept insisting that they refunded me. I told her yes, you refunded me...but you guys called ME! I returning YOUR phone call! No clue at all. I had to hang up because I can't spend any more time on this. So all in all, my mom has no flowers, and I've wasted SO MUCH TIME talking to these idiots. I will never use From You Flowrrs again, and I'll make sure that none of my friends or family will use them either.”
“The flowers didn't arrive till almost 9pm on Valentines Day even though I purchased them about 2 weeks in advance. With them being as late as they were, my wife didn't even get them until the next day as we were out for the night.”
“Not only was there terrible communication with the delivery, but more importantly, the arrangement looked nothing like the picture. Completely embarrassing.”
“Where to start, I had payed extra for "Before Noon" delivery on the 14th for Valentine's Day. Package finally showed up 3 days later today on the 17th. The vase that came with the flowers was broken and the strawberries had early signs of mold on them. Just support your local florist and avoid this company at all costs.”
