“They delivered my order to wrong person. What is the point of putting recipients name and phone number when they do not call or make sure it is the correct person”
“The worst,never again! Put off flower delivery till the occasion was a mute point. They have NO emotion which is what this business stems from...... There are no second chances with this mistake.”
“Agreeing with advise not to use this company, I ordered from South Africa. I had to call them twice to verify my order otherwise they wouldn’t process the order. Flowers were not as per the picture, I also ordered a gift basket which they said will arrive a day later, gave some stupid excuse, gift basket was also not what was ordered, only one item in the basket was the same as what was ordered. FedEx attempted to deliver as there was no one home for signature but no one even called my niece to check. Then they said to collect parcel at the FedEx facility or wait another day… extremely disappointed and the prices were totaly overpriced.”
“Both of my recent experiences with them have been terrible. Neither one was delivered on time. I said it before this last time to myself. But I mean it now. I'm never using this place again.”
“I ordered flowers the same day delivery. Also I selected and paid for four hour delivery. Not only with the flowers late they never showed up. The company did not give me a refund so I had to call my financial institution and cancel the payment. I will never use them again, the staff is unprofessional and they don’t listen to the customer.”
“I've used them once before about a year ago and said I wouldn't use them again. By mistake(thinking I had clicked on 1800flowers), I placed another order through them. They didn't deliver on the day that was requested, so they said they would do an upgrade on the bouquet for the inconvenient. I was there when the flowers were delivered and there was no upgrade. Very disappointed with this company and will not being using them ever again. I've now programmed the correct # in my phone so I won't make that mistake again.”
“Damn I should've read the reviews before ordering. Was ordering a flower bunch to give to a friend for the loss of her grandmother, completely under the assumption that the order will actually arrive the next day before 5pm. I've called 3 times and its now 4:30pm. Nothing of course in the order confirmation even shows that the order is shipping or a delivery method period. Too bad for assuming the best. Never again will I order from this company and if anyone else knows better than I do, they won't either. Stick with a local company who will provide accurate details when you're expecting an order that you've PAID for. Charge back pending on my credit card for sure. Stay Away from this company people!”
“I have tried twice using this service. Both times I gave ordered I got an email saying the order was canceled due to no availability of a floral service in the recipient’s area. If there was a means to give this company zero stars, I would. Their customer service is deplorable, and they give a high-sell pitch with the wording to “redeliver at another date@ or offer a gift certificate. They do not take no for an answer very well. They sent me a confirmation email notifying me of a refund. It is also very difficult to get a manager on the line when customer service gets difficult. Do not use this company for any reason!”
“I would give a zero if I could. My husband had flowers and a bear ordered for me and sent to my place of employment. The delivery person never attempted to deliver the item to the main office of the school. (We were all still in school and we have a full time person at the entrance to let people into the building). The delivery person did not even even leave it by the front door, they left it by a light pole behind a pillar at then end of the school's property. The bear was taken the flowers knocked over and it was found, with my card, by our morning custodian who was doing his rounds.
This was meant to be a special moment for me and my health journey and was ruined by an inconsiderate, irresponsible delivery person.
When we called, they did give us a full refund but did not help the moment.”
“I made the mistake of using this company before checking the reviews. Shortly after buying flowers from them I tried to cancel, of course they wouldn’t let me. I guess I should be thankful the flowers weren’t wilted but, they were not arranged as advertised. I highly recommend you by your flowers from somewhere else.”
“Ordered flowers for my daughter’s birthday and they never came on time. I had just had surgery and wanted something nice and easy I could send to her out of town. They said they would have it to her by 5pm-they are now almost three hours late. I dont believe she will ever get them as I wasted $50. Called ups which they said they used since flowers I ordered were out of stock at local florist. I called customer service-they said there was nothing they could do. Never use this company-absolutely horrible—a scam if there ever was one.”
“HORRIBLE HORRIBLE site. The flowers look good. But once you order, they harass you with personal calls, asking for your financial details over the phone, and give you 48 hours to reply or they will cancel your order.
I said to cancel it immediately but they won't do that either! TOTAL SCAM”
“I placed an order about 5 days ago. Flowers were listed as $50 but by the time we got through delivery fees, etc. it was $80. I placed the order for a Friday but soon after was informed my wife wouldn't be working Friday so I immediately contacted customer support to get the date changed to Thursday. I was contacted by customer support and they said sorry, your order has been placed so it's too late. At the time of the response there was still 3 days until the delivery.”
“If I could give a rate of zero I would. Very unreasonably disappointing. Any other company you order from the person gets the flowers the same day or next day! Then they don’t want to refund the full amount.”
“Always ask for a picture of the flowers once they arrive! This company over promises and under delivers. They promise big designs for low cost. Unfortunately they then send the order to a florist with instructions that don't reflect the order that was placed. When the florist fulfills the order they received, and then delivers something completely different from what the customer ordered, the florist is the one that looks bad not the dodgy website 3rd party that just places orders. The phone reps are polite and helpful but that doesn't matter if you never get what you want.”
“anniversary flowers arrived late, they smelled musty and like chemicals (likely due to the lengthy cross country shipping). They only offered a 50% refund, which would make 12 dyed flowers in a vase - $50. Can't believe it was $100 for a dozen dyed flowers and they can't even provide reliable shippers. We should have be refunded the full value. Will not ever use them again.”
