“Flowers.com did not deliver the flowers nor did they contact me advising they were not going to deliver the order on the day that was requested. The representatives were very unprofessional and did not do anything to resolve the issue. I requested to speak to a supervisor and was placed on hold for 45 minutes before a supervisor answered. After 45 minutes the issue was still not resolved. Requested an esclade department which was not provided. I highly do not recommend using Florist.com. This business is clearly a scam. Save your self the disappoint. They do not provide the services listed on their website. If I could I would give them zero stars. Hope this helps someone from being scammed by this business.”
“I ordered flowers for my mother’s birthday on Tuesday to be delivered on Thursday. I Got a email on Thursday telling me it will not be delivered to Friday. I emailed them and asked for a discount or refund. They canceled my order. Terrible experience!!!”
“i paid premium to have flowers delivered in the a.m. for anniversary. The next day they said they couldn't deliver until afternoon and would refund the premium. They totally messed it up and asked if they could instead deliver the next day. Avoid this company like the plague.”
“It's a shame I can't rate them a 0, because if I could, I absolutely would. The initial payment was easy enough, but good luck with processing or cancellation—it's practically impossible. Their cancellation policies are utterly ridiculous.”
“I tried to send flowers to a sick friend and they notified me at the end of the day they couldn’t deliver and would the following day. End of next day and no flowers delivered! Called and finally told me what I ordered was out of stock! No notification or call to replace with different arrangement. Very disappointed and I will never use them again!!”
“Ordered flowers for my dying ex-wife. What I ordered, and what I received, was two completely different things. The replacement was worse than the original. The florist was in Tulsa. The company called it unfortunate. I call it bait and switch. I think that's a felony. If you are reading this, believe me when I tell you you do not want to use these people. You can't even understand a word they're saying because they are all from a different country.”
“Ordered flowers for a family friend whose mother died. Wish I had check reviews here before buying. It looked nothing like pic and cost me $80! Look at pics! They need to replace it or give me a refund! So disappointing.”
“My mom’s birthday was yesterday. They were supposed to deliver her flowers before 12 PM. She didn’t get anything I am heartbroken. This is the worst flower delivery service in history.”
“Sympathy Flowers that I ordered were NOT what was delivered and instead of physically handing the flowers to someone, they were left outside in the HOT HEAT all day, while the family was at the service. Absolute waste of my time and money! I wish I had read these reviews before placing my order I will never order flowers from here again nor recommend them to anyone. Such a disappointing experience.”
“i ordered flowers to be delivered on sunday, august 11th, and they never arrived. i called twice asking where the flowers were and they said they couldn’t get in touch with the florist and they would give me a refund. I didnt want a refund, i wanted my flowers delivered.”
“They've always been an okay service. My last experience the vase had a total of 8 flowers *literally counted* even though was to be way more. They were to pink *mainly * and purple. There were only 3 pink roses no purple. The presentation was horrible. Will be finding a new flower shop.”
“This has been the worst experience I've ever had in ordering flowers for someone. This was my first and very last time ordering through this company. I ordered premium flowers AND balloons with expedited shipping for an extra cost. The delivery time came and went. Customer service had no idea when they would be delivered as they couldn't get ahold of the florist. They refunded my expedited shipping. When the order was finally received 8 hours after the latest expedited delivery time was supposed to be made NO balloons were included and the flowers were very clearly NOT premium. It was actually an INCREDIBLY embarrassing arrangement that was sent and I was mortified with the recipient thinking that's what I sent her. Customer service apologized for forgetting the balloons that were paid for and the fact that they didn't send premium flowers and then offered to re send the correct arrangement the very next day. I knew that was going to inaccurate but against better judgment agreed. An entire day passed without any other deliveries. Now I get to to deal with the hassle of calling customer service again and going through the fact that the arrangement wasn't what I paid for and missing items. I will NEVER use this company again and I highly suggest you don't either!”
“I ordered on August 7 for delivery on August 8. The same story as others: "Can't deliver until tomorrow." Finally, on the 10th, I got an email that they can only deliver to an alternate address. I'm still confused about this. My sister only has one address. Am I to pick a random address, and some lucky, unrelated person receives 60 dollars in flowers (a tiny bouquet)? The birthday is the 10th. I don't want flowers on the 12th. Either way, it's a nightmare of a company. I received a refund minus a couple of dollars, which is also a mystery. Really bad. DON'T DO IT. I ended up using Instacart and getting a tacky bouquet from Sam's Club for half the cost.”
