“Update: Credit was issued after I received an email request for this review & I appreciate that. What I don't appreciate is that my phone call & emails were ignored, and it was only after a poor public review that someone contacted me, but they did make it right in the end.
I made a mistake & ordered the wrong blades, and when we were switching the order they noticed the online order had failed to give me the 10% off. So, the difference for the slightly larger blades was only supposed to be approximately $10 emote & the Customer Service Rep was very nice. But, I was charged charged an extra $36 instead, which I did not authorize & shipping was delayed multiple times. Reached out twice & received no reply.”
Thank you for bringing this to our attention and for your patience throughout this process. We apologize for the inconvenience caused by the discrepancies in pricing and the delay in shipping. It appears there was an error when the blade size was adjusted in your order, and we deeply regret the oversight.
Our customer service team is confirming that everything has been correctly applied to your account. We are also ensuring that any overcharges have been fully refunded. Please expect a follow-up from our team to verify these adjustments.
We truly appreciate your choice to purchase sawmill blades with Frontier and value your business. Thank you for giving us the opportunity to make things right. We look forward to serving you better in the future.
Frontier Sawmills
“Ibought the OS23 Ilove it been working it for 3 yrs. my oniy problem is I wish they would make self propelled,, Iknow it is a smaller mill , but I am an older man and do not wish to retire do to some health problems,,,Well enough about me the mill is great for a farm or small operation like mine .....”
“Ordered the OS23 model, price was great especially when it went on sale to upgrade the engine. Works great for the size logs I get. Assembly had some minor issues but after watching YouTube videos of others it was resolved.
Being able to finally mill up my own lumber and having the fresh cut smell of wood is a great feeling. I love my sawmill.
All around I love my sawmill.”
“Ordered an extension kit for my os23 during a sale bit ago. Great deal and shipping was less than the price of the parts for a change! Well T force freight then sent the package to the wrong place, fortunately the good folks at Frontier helped find the package and get it here before the snow is off my mill. Frontier delivers. T force does too but not very well.”
“I bought the entry level os18 since I only have pine trees the sawmill is great no issues with mill works great for my needs . There is a learning process as with any piece of equipment but overall a great investment couldn't be happier with it and what is does”
“I ordered blades from frontier 1 week after I ordered from woodmizer and received them 1 week sooner from frontier!!. If you need blades right away….use frontier!!”
