“Wasn't happy with customer service. They attempted to fix an issue, but didn't go above and beyond and eventually stopped replying to my emails. VERY DISAPPOINTED.”
“I only received a replacement lid and not the cup. It’s been around a year. And tried to talk to customer service about it and they are saying i did receive it. Horrible customer service. I will never buy anything from this company.”
“Ordered 2 frost buddy’s … only received 1 … No notification no communication… I finally reached out to the company 3 weeks later and they said they had a “problem with upsells”?? 4 weeks later still have no notifications no updates no communication and unpaid for something I didn’t receive … very disappointed with this company … would not buy from again due to their lack of customer service and communication.”
“Worst experience , I wrote them 5 minutes after I did the purchase to let them know that the shipping address was incorrect , they emailed me back and told me not to worry about it and sent me a confirmation with the correct shipping address but then the next day I got another email from them telling me to disregard the last email and that they couldn't do nothing because the product was already shipped...??? (Even though I emailed them 5 minutes after I did the purchase and Even though they emailed me back the same day.
They even wrote on the emailed that if I didn't like it to send it back .(what am I supposed to send back if they didn't send it to me!!)”
“Third attempt still haven’t gotten my frost 1st time I had to work with support to get all my money back not just some. 2nd time they sent to wrong address third time it’s delivered and missing”
“I have yet to receive my cup. I’ve reached out and was told it may be a few more days. Those have since passed with no updates unless I reach out. I was so excited for my cup and now I’m wondering if it’s even coming.”
“I ordered the sports buddy. This is the first order I’ve placed thru Frost Buddy and I’m highly disappointed. It is advertised the sports buddy comes with a compass and whistle attached to the paranoid (which is the reason I ordered this style). Mine did not include the compass or whistle. I tried calling and couldn’t get a person on the phone, I have emailed their customer service 6 times now (which advertises 24/7 response) and I also commented on one of their Facebook ads and tagged them. I have not received a response to one message. Basically … false advertising.”
“I would love to leave a good review but I haven’t received my order. It says it was received at the post office and that’s it as of January 10th and it is now January 24th and nothing has happened no thic buddy and no answer from my emails I have sent asking what’s going on. A answer would be greatly appreciated. I have ordered from frost buddy before and never had an issues so i’m not sure what’s going on now. Please answer me and make this right.”
“I have yet to receive my Thicc Buddy that I ordered!
Originally, the eta was between January 11-13, and that changed because of the weather, which I understand. So then it changed to January 17-19. It is now January 24th, and I’ve not received ANY info in my order or where it’s at.”
“I ordered from company. Cup came without cover, I called them and person on the other end said we are out of white covers. Okay I said send me a cup that has one. I can’t do that. Then I said send me a label prepaid . So I had to get cup ready and send back.”
“Worst customer service I’ve ever experienced!
I’ve ordered many times from you & this time was awful.
Between getting the wrong item, still getting charged $40 for it then to receive the item I want & it’s DAMAGED! This is uncalled for!”
“If you pay for fast shipping seat. Get ready to seat back and take over a week when it is suppose to 3-5 business days. Wasted my money on that. Which they did refund but the point is not living up to what you pay for.”
“Overpriced even with the best "discounts". Not good quality, feels cheap, paint is chipping off the rubber bottom that was sloppy, picture is completely different than the color and look in person.”
