“The universal is hand’s down an amazing product…I have about 10 of them and have gifted them, as well! I’ve needed customer service once and that was a perfect and seamless experience. The reason for 4 stars instead of 5 is because of shipping. Frost buddy has some of the slowest shipping I’ve experienced, not just once, but repeatedly. If purchasing for a gift I would suggest giving yourself a minimum of 3 weeks lead time. The last buddy I purchased didn’t come in a box so it makes it difficult for gift giving, as well. Some come in a box, others don’t so you never really know what you’re going to get in that regard.
Overall, the product is incredible and never fails to keep our drinks cold on the hottest summer day! Great product!”
“This is the second FB I have ordered as a Christmas gift. My first was received pretty quickly. This order that I paid extra for shipping wasn’t received in the stated timeframe. I chatted with a representative and my shipping was reimbursed. This was the only reason for the 4 ⭐️. I am waiting on delivery.”
“I love my frost buddy. Does keep my drink cold. I was looking for a drinking lid to keep mixed drinks cold and coffee hot. I was looking for a lid with a stainless steel straw. I was sad to find out they do not make the black lid with a stainless steel straw and would need to get a different color to get the stainless steel straw.”
“Love all the To go buddy’s I got for Christmas gifts. Very disappointed that I somehow missed that one didn’t come with a lid. It cost the same as the others so not sure the difference - would have picked differently so all gifts were the same quality.”
“Love the Frost Buddy’s! They definitely keep my drink cold for way longer. I got the freeze design in both the universal buddy and to go buddy as I love the 90’s vibe! My only complaint is I’m guessing it was a heat transfer. On the to go buddy the design looks blurred and there’s a decent gap from where the transfer is laid. I know there will be a gap, but I work in promotional goods and don’t usually see gaps this large in transfers. Not a big deal, doesn’t affect the cup, just hoping they see this for future orders.”
“I bought 2 customized frost buddy's. NFL and MLB teams. They are great, I love them but I was disappointed when I took one of them to a family gathering and they had Modelo beer. The bottles don't fit yet you claim they fit every can or bottle. I didn't get to use it and show it off.”
“Customer service and delivery tracking was awesome.
As soon as I received my frost buddy, I instantly went to the refrigerator and tried every different size can and with the exception of the 12 ounce beer/soda can all is as advertised. The 12 ounce cans are very difficult to remove from the insert so perhaps this can be corrected.”
“Love the concept! I ordered the universal buddy, to-go buddy, and sippy buddy. All are great! However, the lid to my to-go buddy doesn't close all the way, like the stopper part had extra material or something preventing it from fully closing. The print on it was also not consistent, so where the seam is is is two different colors of the same pattern. Also, I think if you're giving a lid with that one, go ahead and give a straw that fits it. I have multiple reusable straws but can't seem to find one that fits in the hole. The straw that came with the sippy buddy is great material, but really thick, almost like a piece of tubing was just cut to length. It works, but it's kind of awkward and causes you to work harder to get a drink through it. Overall, we love the wood grain print and the copper kiss, but the cozy print was just a little off. They work really well for their intended purposes though! I just think there could be a few minor tweaks to improve the overall quality to make customers want to order again and again.”
“Purchased for grandchildren for Christmas. I like the look of the product ,but the packaging needs a little work. Not insulated for shipping and USPS seems to drop them and crush the boxes ...”
“Love the products, shipping not so much.
First order shipping was good, second shipping was fast, third I believe the box was not shipped until I inquired why it was taking so long even with a tracking number. Box arrived 14 days after the order was placed, box was pieced together with tape off. USPS had me check contents. I wanted to order some of the old releases but the shipping process deterred me from ordering.”
“Love it. Love the decal. I am a veteran and a paramedic. Also work on a military installation so it’s a cool bottle. Don’t like the lid so I did switch it out with an other one I had that fits. Doesn’t keep the water ice cold all day but it is cool so there is that. Otherwise great water bottle.”
