“I love everything I have purchased so far. I have also made 2 purchases of your products from ETCHpressions. My last purchase was made on a Saturday I believe and was done literally 2 minutes before I got the email about the BOTW. Well I wanted to trade one of the TGB's that I had just ordered for one of the BOTW design. I immediately contacted customer service and was told that the design I was asking about wasn't a design you carried....I was totally confused since I had just gotten the email about the design! In any case, the CS person didn't realize that it actually was a design so my order went out as it was and now I have 2 TGB's that are exactly the same and not one Blue Camo and one Gunmetal Glory as I requested. REALLY disappointing but I know I'm only 1 person and 1 order in the grand scheme of things so...”
“I have been happy with the Frost Buddies I have. They keep my cold drinks cold for an extended time. The last one I bought looked a true red online but in reality was an orange red. I'm very disappointed in that.”
“I ordered from company. Cup came without cover, I called them and person on the other end said we are out of white covers. Okay I said send me a cup that has one. I can’t do that. Then I said send me a label prepaid . So I had to get cup ready and send back.”
“I almost have a piece from every category available. Every piece I buy has been exactly as advertised. I have iced cold water all day and nothing drips or sweats. Nothing gets watered down from ice. The only thing I haven’t done is use them for hot drinks. I love them. My kids love them. Best thing out there.”
“Gave this as a Christmas gift and the recipient has reported it is as awesome as advertised! She loves her iced coffee, and often takes one to work which requires a 45 minute commute. She kept her coffee with her from morning till evening, and there was still plenty of ice after 12 hours. By the next day, there was STILL ice in there!”
“I have only bought 1 Frost Buddy which was last year in July. Been trying to get replacement lid do to discoloration. Also looked at a new one but pricing on site not accurate once photo is loaded. Pending response from you customer svc and marketing i believe they said.
Customer serivce process is email only which causes delays in resolution on issues.
Is there a customer service phone number?”
“I like how it keeps my different beverages cold longer. I have gotten my compliments on the look of the frostbuddies I have. Have several people interested in possibly getting some their self but hesitant because of the price right after the holidays.”
“This was by far the best investment I have ever made. I debating on buying one of these since I already have so many cups. This cup beats my yeti and Stanley. My drinks stay so cold and keep ice until the next day. Best purchase ever!”
“Worst customer service I’ve ever experienced!
I’ve ordered many times from you & this time was awful.
Between getting the wrong item, still getting charged $40 for it then to receive the item I want & it’s DAMAGED! This is uncalled for!”
