“Unfortunately my first experience has not been a good one. I had placed an order September 26 and still have not received product.. hope i receive product to give a real review.”
“Not a great product. Universal Buddy doesn't fit a 12oz Coors Light without forcing the lid on. Works well for most other can & bottle sizes that I've tried. Overpriced for mediocre performance. Print quality below industry standards as well on the NFL licensed Buddy.”
“I am not happy with the way my order was placed. I was not given a choice on where to ship it to. I wanted to send it to my sister for her birthday, nor what credit card I wanted to use. Because of you, I had to cancel my credit card, I have no idea how you even got my number. Besides that debacle I did recive the To Go Buddy.”
“Got the wrong order and had to jump through hoops to get resolved. Overall disappointed with how it all unfolded after many orders of nonissues and won’t order more than one at a time in the future.”
“I liked the concept of the To-Go Frost Buddy, but it does not hold the cold of my beverage and the ice melts within 2-3 hours and not like the 24+ hours as promised in the add. Very disappointed in my purchase of two of these Frost Buddy.”
“Wanted to love the water bottles so much. I love my universal frost buddy. The water bottles are not great quality. Bought 2 and both have already broken. First one broke in 2 days and the second one the cap is broken and the logo is already rubbing off. For the price I will not buy these again.”
“My order came and it was not correct. I sent an email and received no response about what was being done then received a shipping email saying that they were sending a new one but that was now once again over a week ago and I still have not received it.”
“Poor customer service. Poor communication. Ordered product with '5 to 8 day delivery'. 14 days after order I asked for an update. 16 days after I asked for a refund. 17 days after I got a 'shipment notification. 19 days later I got a 'we cant refund you because we already shipped it. Product is good. Shady company with poor customer service. will not deal with again”
“This was my third purchase. I bought it as a gift. It arrived late and the box was ripped and crushed. Not what you want when you are giving it as a gift. Totally disappointed.”
“The lids do not screw on properly, 2 of the 4 I bought leak. The red appears to be more of a corral color. I am almost positive I ordered 32 or 40 oz size but received 24 ounce size.
Not sure I would purchase again or recommend”
“All of the described cans fit perfectly! The one disappointment I have is the claim that it will keep drinks cold up to 12 hours, this is just simply not true unless using ice and an overpriced sipper/straw combination. Do not expect your soda to be cold 4 hours later when drinking from a can with the standard top, it will get warm. Also, the shipping charges are outrageous.”
“I’ve been trying to return two of the three I purchased because the order was wrong but no one will help me I’ve called customer service numerous times to explain I haven’t had anyone contact me about this issue. Can you help me because no one has responded to my numerous emails I’ve sent to the return center as well”
“Haven’t been able to use my frost buddy XL because I don’t have the insert. I was told it was going to be shipped soon. I’m still hoping that’s true.”
“Still waiting for my item to be delivered. Did not arrive on time for a birthday gift. The delivery date change on me. Will not be ordering from Frost Buddy. Sticking to Hydroflask”
