Frost Nyc Reviews

"SCAM ARTISTS AT WORK\r\n\r\nI\u2019ve been LIED to multiple times, intentionally DECEIVED & MANIPULATED, even had my own jewelry HELD HOSTAGE over my previous Google review, which I was BLACKMAILED into changing. LANA & FROST NYC have now wasted 4 MONTHS of my time\r\n\r\nI sent my chain in to be repaired on 4.14.24. Frost ruined it & sent it back to me destroyed! Mirna apologized & sends me a return label to get it fixed\r\n\r\nWhen I got it back the 2nd time, it STILL wasn\u2019t fixed! Mirna said they repaired it the best they could but it wasn\u2019t repairable. I asked why they didn\u2019t tell me this BEFORE sending back a ruined chain AGAIN? I also reminded them of their LIFETIME WARRANTY which states \u2013 IF WE CANNOT FIX IT, WE WILL SEND YOU A REPLACEMENT FREE OF CHARGE!\r\n\r\nAfter a bunch of back n forth arguing, Frost lying & scamming me, they even accused me of ruining my own chain They finally agree to replace the chain they ruined. But they no longer carry it, so THEY offer to replace my 8.5mm Hollow w\/ 8mm Semi-Solid. I agree, sent back the ruined chain & waited WEEKS for the replacement\r\n\r\n3rd times the charm, right? WRONG! Frost sent me a DIFFERENT style chain, a SMALLER one (7.5mm) I let Mirna know & she said Frost Management decided to send me a smaller, \u201cmore tightly wound\u201d chain to ensure I wouldn\u2019t have any more issues. WOW! So Frost Mgt. just decided to send me a different chain without telling me or asking my opinion\/permission after we had an agreement?\r\n\r\nAfter I leave a negative review, Lana w\/ Frost Mgt quickly reachs out to me. She apologizes for everything & says to send the chain back & they will \u201cMAKE ME A BRAND NEW CUSTOM CHAIN\u201d. She promises to send me pics & a video to get my approval before shipping it. I agreed & send the chain back for the 4th time\r\n\r\nOnce Frost got it back, they say they won\u2019t start making my new chain until I update my review & that its store policy. BLATANTLY HOLDING MY CHAIN HOSTAGE UNTIL I CHANGE MY REVIEW! Since when did reviews become more important then customers getting what they PAID for & are promised? & what company has a policy where its ok to BLACKMAIL customers by holding their property hostage in exchange for updated reviews?\r\n\r\nIts now been 3 months, we made a new agreement on a replacement & I wanted to be done with it all. So I stupidly agreed & changed my review to 5star with a shout-out to LANA so they could start making this new custom chain\r\n\r\n2wks later, LANA says my chain is finished & will ship it out. She sends dark\/blurry pics & a grainy video which purposely didn\u2019t show any detail. But in the pic I noticed a marking on the chain. A distinct marking that my OG chain had\u2026 Would she really be trying to pull one on me? After EVERYTHING?! I tell her I DON\u2019T approve & ask for better pics & a clear video. I also\r\n \r\ntell her I suspected she\u2019s trying to send me my OG chain instead of the one we agreed on. I was upfront & gave her the chance to stop playing games & send me the right chain\r\n\r\nLana\u2019s response is panicked & she tells me \u201cThis has gone on long enough\u201d & that she already shipped the chain, even tho she promised to wait for my approval. She tells me that not to contact her anymore on this # as shes no longer comfortable discussing company matters on her personal cell\u2026 Even tho SHE reached out to ME on that #\r\n\r\nI swear to God, LANA & FROST 100% SENT ME BACK MY OG HALLOW CHAIN. AFTER AGREEING TO REPLACE IT WITH AN UPGRADED 8.5MM SEMI SOLID CHAIN THAT WAS MADE JUST FOR ME. I HAVE PICS & VIDEOS W\/ DATES BUT TOOK IT TO 4 WELL KNOW JEWELERS WHO ALL CONFIRMED THAT ITS HOLLOW. ALSO THAT ITS NOT NEW & HAD 15+ LINKS POORLY REPAIRED\r\n\r\nMisrepresenting & lying about what I was given, deceptive business practices & purposely committing consumer fraud! See pics for some of LANAs blatant lies, deceitful tactics & trying to scam me first hand. I\u2019ve bought 3 chains from Frost & this is the thank you I get for being a loyal customer. Absolutely disgusting & I think it\u2019s illegal"

"SCAM ARTISTS AT WORK\r\n\r\nI\u2019ve been LIED to multiple times, intentionally DECEIVED & MANIPULATED, even had my own jewelry HELD HOSTAGE over my previous Google review, which I was BLACKMAILED into changing. LANA & FROST NYC have now wasted 4 MONTHS of my time\r\n\r\nI sent my chain in to be repaired on 4.14.24. Frost ruined it & sent it back to me destroyed! Mirna apologized & sends me a return label to get it fixed\r\n\r\nWhen I got it back the 2nd time, it STILL wasn\u2019t fixed! Mirna said they repaired it the best they could but it wasn\u2019t repairable. I asked why they didn\u2019t tell me this BEFORE sending back a ruined chain AGAIN? I also reminded them of their LIFETIME WARRANTY which states \u2013 IF WE CANNOT FIX IT, WE WILL SEND YOU A REPLACEMENT FREE OF CHARGE!\r\n\r\nAfter a bunch of back n forth arguing, Frost lying & scamming me, they even accused me of ruining my own chain They finally agree to replace the chain they ruined. But they no longer carry it, so THEY offer to replace my 8.5mm Hollow w\/ 8mm Semi-Solid. I agree, sent back the ruined chain & waited WEEKS for the replacement\r\n\r\n3rd times the charm, right? WRONG! Frost sent me a DIFFERENT style chain, a SMALLER one (7.5mm) I let Mirna know & she said Frost Management decided to send me a smaller, \u201cmore tightly wound\u201d chain to ensure I wouldn\u2019t have any more issues. WOW! So Frost Mgt. just decided to send me a different chain without telling me or asking my opinion\/permission after we had an agreement?\r\n\r\nAfter I leave a negative review, Lana w\/ Frost Mgt quickly reachs out to me. She apologizes for everything & says to send the chain back & they will \u201cMAKE ME A BRAND NEW CUSTOM CHAIN\u201d. She promises to send me pics & a video to get my approval before shipping it. I agreed & send the chain back for the 4th time\r\n\r\nOnce Frost got it back, they say they won\u2019t start making my new chain until I update my review & that its store policy. BLATANTLY HOLDING MY CHAIN HOSTAGE UNTIL I CHANGE MY REVIEW! Since when did reviews become more important then customers getting what they PAID for & are promised? & what company has a policy where its ok to BLACKMAIL customers by holding their property hostage in exchange for updated reviews?\r\n\r\nIts now been 3 months, we made a new agreement on a replacement & I wanted to be done with it all. So I stupidly agreed & changed my review to 5star with a shout-out to LANA so they could start making this new custom chain\r\n\r\n2wks later, LANA says my chain is finished & will ship it out. She sends dark\/blurry pics & a grainy video which purposely didn\u2019t show any detail. But in the pic I noticed a marking on the chain. A distinct marking that my OG chain had\u2026 Would she really be trying to pull one on me? After EVERYTHING?! I tell her I DON\u2019T approve & ask for better pics & a clear video. I also\r\n \r\ntell her I suspected she\u2019s trying to send me my OG chain instead of the one we agreed on. I was upfront & gave her the chance to stop playing games & send me the right chain\r\n\r\nLana\u2019s response is panicked & she tells me \u201cThis has gone on long enough\u201d & that she already shipped the chain, even tho she promised to wait for my approval. She tells me that not to contact her anymore on this # as shes no longer comfortable discussing company matters on her personal cell\u2026 Even tho SHE reached out to ME on that #\r\n\r\nI swear to God, LANA & FROST 100% SENT ME BACK MY OG HALLOW CHAIN. AFTER AGREEING TO REPLACE IT WITH AN UPGRADED 8.5MM SEMI SOLID CHAIN THAT WAS MADE JUST FOR ME. I HAVE PICS & VIDEOS W\/ DATES BUT TOOK IT TO 4 WELL KNOW JEWELERS WHO ALL CONFIRMED THAT ITS HOLLOW. ALSO THAT ITS NOT NEW & HAD 15+ LINKS POORLY REPAIRED\r\n\r\nMisrepresenting & lying about what I was given, deceptive business practices & purposely committing consumer fraud! See pics for some of LANAs blatant lies, deceitful tactics & trying to scam me first hand. I\u2019ve bought 3 chains from Frost & this is the thank you I get for being a loyal customer. Absolutely disgusting & I think it\u2019s illegal"

"SCAM ARTISTS AT WORK\r\n\r\nI\u2019ve been LIED to multiple times, intentionally DECEIVED & MANIPULATED, even had my own jewelry HELD HOSTAGE over my previous Google review, which I was BLACKMAILED into changing. LANA & FROST NYC have now wasted 4 MONTHS of my time\r\n\r\nI sent my chain in to be repaired on 4.14.24. Frost ruined it & sent it back to me destroyed! Mirna apologized & sends me a return label to get it fixed\r\n\r\nWhen I got it back the 2nd time, it STILL wasn\u2019t fixed! Mirna said they repaired it the best they could but it wasn\u2019t repairable. I asked why they didn\u2019t tell me this BEFORE sending back a ruined chain AGAIN? I also reminded them of their LIFETIME WARRANTY which states \u2013 IF WE CANNOT FIX IT, WE WILL SEND YOU A REPLACEMENT FREE OF CHARGE!\r\n\r\nAfter a bunch of back n forth arguing, Frost lying & scamming me, they even accused me of ruining my own chain They finally agree to replace the chain they ruined. But they no longer carry it, so THEY offer to replace my 8.5mm Hollow w\/ 8mm Semi-Solid. I agree, sent back the ruined chain & waited WEEKS for the replacement\r\n\r\n3rd times the charm, right? WRONG! Frost sent me a DIFFERENT style chain, a SMALLER one (7.5mm) I let Mirna know & she said Frost Management decided to send me a smaller, \u201cmore tightly wound\u201d chain to ensure I wouldn\u2019t have any more issues. WOW! So Frost Mgt. just decided to send me a different chain without telling me or asking my opinion\/permission after we had an agreement?\r\n\r\nAfter I leave a negative review, Lana w\/ Frost Mgt quickly reachs out to me. She apologizes for everything & says to send the chain back & they will \u201cMAKE ME A BRAND NEW CUSTOM CHAIN\u201d. She promises to send me pics & a video to get my approval before shipping it. I agreed & send the chain back for the 4th time\r\n\r\nOnce Frost got it back, they say they won\u2019t start making my new chain until I update my review & that its store policy. BLATANTLY HOLDING MY CHAIN HOSTAGE UNTIL I CHANGE MY REVIEW! Since when did reviews become more important then customers getting what they PAID for & are promised? & what company has a policy where its ok to BLACKMAIL customers by holding their property hostage in exchange for updated reviews?\r\n\r\nIts now been 3 months, we made a new agreement on a replacement & I wanted to be done with it all. So I stupidly agreed & changed my review to 5star with a shout-out to LANA so they could start making this new custom chain\r\n\r\n2wks later, LANA says my chain is finished & will ship it out. She sends dark\/blurry pics & a grainy video which purposely didn\u2019t show any detail. But in the pic I noticed a marking on the chain. A distinct marking that my OG chain had\u2026 Would she really be trying to pull one on me? After EVERYTHING?! I tell her I DON\u2019T approve & ask for better pics & a clear video. I also\r\n \r\ntell her I suspected she\u2019s trying to send me my OG chain instead of the one we agreed on. I was upfront & gave her the chance to stop playing games & send me the right chain\r\n\r\nLana\u2019s response is panicked & she tells me \u201cThis has gone on long enough\u201d & that she already shipped the chain, even tho she promised to wait for my approval. She tells me that not to contact her anymore on this # as shes no longer comfortable discussing company matters on her personal cell\u2026 Even tho SHE reached out to ME on that #\r\n\r\nI swear to God, LANA & FROST 100% SENT ME BACK MY OG HALLOW CHAIN. AFTER AGREEING TO REPLACE IT WITH AN UPGRADED 8.5MM SEMI SOLID CHAIN THAT WAS MADE JUST FOR ME. I HAVE PICS & VIDEOS W\/ DATES BUT TOOK IT TO 4 WELL KNOW JEWELERS WHO ALL CONFIRMED THAT ITS HOLLOW. ALSO THAT ITS NOT NEW & HAD 15+ LINKS POORLY REPAIRED\r\n\r\nMisrepresenting & lying about what I was given, deceptive business practices & purposely committing consumer fraud! See pics for some of LANAs blatant lies, deceitful tactics & trying to scam me first hand. I\u2019ve bought 3 chains from Frost & this is the thank you I get for being a loyal customer. Absolutely disgusting & I think it\u2019s illegal"

"SCAM ARTISTS AT WORK\r\n\r\nI\u2019ve been LIED to multiple times, intentionally DECEIVED & MANIPULATED, even had my own jewelry HELD HOSTAGE over my previous Google review, which I was BLACKMAILED into changing. LANA & FROST NYC have now wasted 4 MONTHS of my time\r\n\r\nI sent my chain in to be repaired on 4.14.24. Frost ruined it & sent it back to me destroyed! Mirna apologized & sends me a return label to get it fixed\r\n\r\nWhen I got it back the 2nd time, it STILL wasn\u2019t fixed! Mirna said they repaired it the best they could but it wasn\u2019t repairable. I asked why they didn\u2019t tell me this BEFORE sending back a ruined chain AGAIN? I also reminded them of their LIFETIME WARRANTY which states \u2013 IF WE CANNOT FIX IT, WE WILL SEND YOU A REPLACEMENT FREE OF CHARGE!\r\n\r\nAfter a bunch of back n forth arguing, Frost lying & scamming me, they even accused me of ruining my own chain They finally agree to replace the chain they ruined. But they no longer carry it, so THEY offer to replace my 8.5mm Hollow w\/ 8mm Semi-Solid. I agree, sent back the ruined chain & waited WEEKS for the replacement\r\n\r\n3rd times the charm, right? WRONG! Frost sent me a DIFFERENT style chain, a SMALLER one (7.5mm) I let Mirna know & she said Frost Management decided to send me a smaller, \u201cmore tightly wound\u201d chain to ensure I wouldn\u2019t have any more issues. WOW! So Frost Mgt. just decided to send me a different chain without telling me or asking my opinion\/permission after we had an agreement?\r\n\r\nAfter I leave a negative review, Lana w\/ Frost Mgt quickly reachs out to me. She apologizes for everything & says to send the chain back & they will \u201cMAKE ME A BRAND NEW CUSTOM CHAIN\u201d. She promises to send me pics & a video to get my approval before shipping it. I agreed & send the chain back for the 4th time\r\n\r\nOnce Frost got it back, they say they won\u2019t start making my new chain until I update my review & that its store policy. BLATANTLY HOLDING MY CHAIN HOSTAGE UNTIL I CHANGE MY REVIEW! Since when did reviews become more important then customers getting what they PAID for & are promised? & what company has a policy where its ok to BLACKMAIL customers by holding their property hostage in exchange for updated reviews?\r\n\r\nIts now been 3 months, we made a new agreement on a replacement & I wanted to be done with it all. So I stupidly agreed & changed my review to 5star with a shout-out to LANA so they could start making this new custom chain\r\n\r\n2wks later, LANA says my chain is finished & will ship it out. She sends dark\/blurry pics & a grainy video which purposely didn\u2019t show any detail. But in the pic I noticed a marking on the chain. A distinct marking that my OG chain had\u2026 Would she really be trying to pull one on me? After EVERYTHING?! I tell her I DON\u2019T approve & ask for better pics & a clear video. I also\r\n \r\ntell her I suspected she\u2019s trying to send me my OG chain instead of the one we agreed on. I was upfront & gave her the chance to stop playing games & send me the right chain\r\n\r\nLana\u2019s response is panicked & she tells me \u201cThis has gone on long enough\u201d & that she already shipped the chain, even tho she promised to wait for my approval. She tells me that not to contact her anymore on this # as shes no longer comfortable discussing company matters on her personal cell\u2026 Even tho SHE reached out to ME on that #\r\n\r\nI swear to God, LANA & FROST 100% SENT ME BACK MY OG HALLOW CHAIN. AFTER AGREEING TO REPLACE IT WITH AN UPGRADED 8.5MM SEMI SOLID CHAIN THAT WAS MADE JUST FOR ME. I HAVE PICS & VIDEOS W\/ DATES BUT TOOK IT TO 4 WELL KNOW JEWELERS WHO ALL CONFIRMED THAT ITS HOLLOW. ALSO THAT ITS NOT NEW & HAD 15+ LINKS POORLY REPAIRED\r\n\r\nMisrepresenting & lying about what I was given, deceptive business practices & purposely committing consumer fraud! See pics for some of LANAs blatant lies, deceitful tactics & trying to scam me first hand. I\u2019ve bought 3 chains from Frost & this is the thank you I get for being a loyal customer. Absolutely disgusting & I think it\u2019s illegal"

"SCAM ARTISTS AT WORK\r\n\r\nI\u2019ve been LIED to multiple times, intentionally DECEIVED & MANIPULATED, even had my own jewelry HELD HOSTAGE over my previous Google review, which I was BLACKMAILED into changing. LANA & FROST NYC have now wasted 4 MONTHS of my time\r\n\r\nI sent my chain in to be repaired on 4.14.24. Frost ruined it & sent it back to me destroyed! Mirna apologized & sends me a return label to get it fixed\r\n\r\nWhen I got it back the 2nd time, it STILL wasn\u2019t fixed! Mirna said they repaired it the best they could but it wasn\u2019t repairable. I asked why they didn\u2019t tell me this BEFORE sending back a ruined chain AGAIN? I also reminded them of their LIFETIME WARRANTY which states \u2013 IF WE CANNOT FIX IT, WE WILL SEND YOU A REPLACEMENT FREE OF CHARGE!\r\n\r\nAfter a bunch of back n forth arguing, Frost lying & scamming me, they even accused me of ruining my own chain They finally agree to replace the chain they ruined. But they no longer carry it, so THEY offer to replace my 8.5mm Hollow w\/ 8mm Semi-Solid. I agree, sent back the ruined chain & waited WEEKS for the replacement\r\n\r\n3rd times the charm, right? WRONG! Frost sent me a DIFFERENT style chain, a SMALLER one (7.5mm) I let Mirna know & she said Frost Management decided to send me a smaller, \u201cmore tightly wound\u201d chain to ensure I wouldn\u2019t have any more issues. WOW! So Frost Mgt. just decided to send me a different chain without telling me or asking my opinion\/permission after we had an agreement?\r\n\r\nAfter I leave a negative review, Lana w\/ Frost Mgt quickly reachs out to me. She apologizes for everything & says to send the chain back & they will \u201cMAKE ME A BRAND NEW CUSTOM CHAIN\u201d. She promises to send me pics & a video to get my approval before shipping it. I agreed & send the chain back for the 4th time\r\n\r\nOnce Frost got it back, they say they won\u2019t start making my new chain until I update my review & that its store policy. BLATANTLY HOLDING MY CHAIN HOSTAGE UNTIL I CHANGE MY REVIEW! Since when did reviews become more important then customers getting what they PAID for & are promised? & what company has a policy where its ok to BLACKMAIL customers by holding their property hostage in exchange for updated reviews?\r\n\r\nIts now been 3 months, we made a new agreement on a replacement & I wanted to be done with it all. So I stupidly agreed & changed my review to 5star with a shout-out to LANA so they could start making this new custom chain\r\n\r\n2wks later, LANA says my chain is finished & will ship it out. She sends dark\/blurry pics & a grainy video which purposely didn\u2019t show any detail. But in the pic I noticed a marking on the chain. A distinct marking that my OG chain had\u2026 Would she really be trying to pull one on me? After EVERYTHING?! I tell her I DON\u2019T approve & ask for better pics & a clear video. I also\r\n \r\ntell her I suspected she\u2019s trying to send me my OG chain instead of the one we agreed on. I was upfront & gave her the chance to stop playing games & send me the right chain\r\n\r\nLana\u2019s response is panicked & she tells me \u201cThis has gone on long enough\u201d & that she already shipped the chain, even tho she promised to wait for my approval. She tells me that not to contact her anymore on this # as shes no longer comfortable discussing company matters on her personal cell\u2026 Even tho SHE reached out to ME on that #\r\n\r\nI swear to God, LANA & FROST 100% SENT ME BACK MY OG HALLOW CHAIN. AFTER AGREEING TO REPLACE IT WITH AN UPGRADED 8.5MM SEMI SOLID CHAIN THAT WAS MADE JUST FOR ME. I HAVE PICS & VIDEOS W\/ DATES BUT TOOK IT TO 4 WELL KNOW JEWELERS WHO ALL CONFIRMED THAT ITS HOLLOW. ALSO THAT ITS NOT NEW & HAD 15+ LINKS POORLY REPAIRED\r\n\r\nMisrepresenting & lying about what I was given, deceptive business practices & purposely committing consumer fraud! See pics for some of LANAs blatant lies, deceitful tactics & trying to scam me first hand. I\u2019ve bought 3 chains from Frost & this is the thank you I get for being a loyal customer. Absolutely disgusting & I think it\u2019s illegal"

"SCAM ARTISTS AT WORK\r\n\r\nI\u2019ve been LIED to multiple times, intentionally DECEIVED & MANIPULATED, even had my own jewelry HELD HOSTAGE over my previous Google review, which I was BLACKMAILED into changing. LANA & FROST NYC have now wasted 4 MONTHS of my time\r\n\r\nI sent my chain in to be repaired on 4.14.24. Frost ruined it & sent it back to me destroyed! Mirna apologized & sends me a return label to get it fixed\r\n\r\nWhen I got it back the 2nd time, it STILL wasn\u2019t fixed! Mirna said they repaired it the best they could but it wasn\u2019t repairable. I asked why they didn\u2019t tell me this BEFORE sending back a ruined chain AGAIN? I also reminded them of their LIFETIME WARRANTY which states \u2013 IF WE CANNOT FIX IT, WE WILL SEND YOU A REPLACEMENT FREE OF CHARGE!\r\n\r\nAfter a bunch of back n forth arguing, Frost lying & scamming me, they even accused me of ruining my own chain They finally agree to replace the chain they ruined. But they no longer carry it, so THEY offer to replace my 8.5mm Hollow w\/ 8mm Semi-Solid. I agree, sent back the ruined chain & waited WEEKS for the replacement\r\n\r\n3rd times the charm, right? WRONG! Frost sent me a DIFFERENT style chain, a SMALLER one (7.5mm) I let Mirna know & she said Frost Management decided to send me a smaller, \u201cmore tightly wound\u201d chain to ensure I wouldn\u2019t have any more issues. WOW! So Frost Mgt. just decided to send me a different chain without telling me or asking my opinion\/permission after we had an agreement?\r\n\r\nAfter I leave a negative review, Lana w\/ Frost Mgt quickly reachs out to me. She apologizes for everything & says to send the chain back & they will \u201cMAKE ME A BRAND NEW CUSTOM CHAIN\u201d. She promises to send me pics & a video to get my approval before shipping it. I agreed & send the chain back for the 4th time\r\n\r\nOnce Frost got it back, they say they won\u2019t start making my new chain until I update my review & that its store policy. BLATANTLY HOLDING MY CHAIN HOSTAGE UNTIL I CHANGE MY REVIEW! Since when did reviews become more important then customers getting what they PAID for & are promised? & what company has a policy where its ok to BLACKMAIL customers by holding their property hostage in exchange for updated reviews?\r\n\r\nIts now been 3 months, we made a new agreement on a replacement & I wanted to be done with it all. So I stupidly agreed & changed my review to 5star with a shout-out to LANA so they could start making this new custom chain\r\n\r\n2wks later, LANA says my chain is finished & will ship it out. She sends dark\/blurry pics & a grainy video which purposely didn\u2019t show any detail. But in the pic I noticed a marking on the chain. A distinct marking that my OG chain had\u2026 Would she really be trying to pull one on me? After EVERYTHING?! I tell her I DON\u2019T approve & ask for better pics & a clear video. I also\r\n \r\ntell her I suspected she\u2019s trying to send me my OG chain instead of the one we agreed on. I was upfront & gave her the chance to stop playing games & send me the right chain\r\n\r\nLana\u2019s response is panicked & she tells me \u201cThis has gone on long enough\u201d & that she already shipped the chain, even tho she promised to wait for my approval. She tells me that not to contact her anymore on this # as shes no longer comfortable discussing company matters on her personal cell\u2026 Even tho SHE reached out to ME on that #\r\n\r\nI swear to God, LANA & FROST 100% SENT ME BACK MY OG HALLOW CHAIN. AFTER AGREEING TO REPLACE IT WITH AN UPGRADED 8.5MM SEMI SOLID CHAIN THAT WAS MADE JUST FOR ME. I HAVE PICS & VIDEOS W\/ DATES BUT TOOK IT TO 4 WELL KNOW JEWELERS WHO ALL CONFIRMED THAT ITS HOLLOW. ALSO THAT ITS NOT NEW & HAD 15+ LINKS POORLY REPAIRED\r\n\r\nMisrepresenting & lying about what I was given, deceptive business practices & purposely committing consumer fraud! See pics for some of LANAs blatant lies, deceitful tactics & trying to scam me first hand. I\u2019ve bought 3 chains from Frost & this is the thank you I get for being a loyal customer. Absolutely disgusting & I think it\u2019s illegal"

"SCAM ARTISTS AT WORK\r\n\r\nI\u2019ve been LIED to multiple times, intentionally DECEIVED & MANIPULATED, even had my own jewelry HELD HOSTAGE over my previous Google review, which I was BLACKMAILED into changing. LANA & FROST NYC have now wasted 4 MONTHS of my time\r\n\r\nI sent my chain in to be repaired on 4.14.24. Frost ruined it & sent it back to me destroyed! Mirna apologized & sends me a return label to get it fixed\r\n\r\nWhen I got it back the 2nd time, it STILL wasn\u2019t fixed! Mirna said they repaired it the best they could but it wasn\u2019t repairable. I asked why they didn\u2019t tell me this BEFORE sending back a ruined chain AGAIN? I also reminded them of their LIFETIME WARRANTY which states \u2013 IF WE CANNOT FIX IT, WE WILL SEND YOU A REPLACEMENT FREE OF CHARGE!\r\n\r\nAfter a bunch of back n forth arguing, Frost lying & scamming me, they even accused me of ruining my own chain They finally agree to replace the chain they ruined. But they no longer carry it, so THEY offer to replace my 8.5mm Hollow w\/ 8mm Semi-Solid. I agree, sent back the ruined chain & waited WEEKS for the replacement\r\n\r\n3rd times the charm, right? WRONG! Frost sent me a DIFFERENT style chain, a SMALLER one (7.5mm) I let Mirna know & she said Frost Management decided to send me a smaller, \u201cmore tightly wound\u201d chain to ensure I wouldn\u2019t have any more issues. WOW! So Frost Mgt. just decided to send me a different chain without telling me or asking my opinion\/permission after we had an agreement?\r\n\r\nAfter I leave a negative review, Lana w\/ Frost Mgt quickly reachs out to me. She apologizes for everything & says to send the chain back & they will \u201cMAKE ME A BRAND NEW CUSTOM CHAIN\u201d. She promises to send me pics & a video to get my approval before shipping it. I agreed & send the chain back for the 4th time\r\n\r\nOnce Frost got it back, they say they won\u2019t start making my new chain until I update my review & that its store policy. BLATANTLY HOLDING MY CHAIN HOSTAGE UNTIL I CHANGE MY REVIEW! Since when did reviews become more important then customers getting what they PAID for & are promised? & what company has a policy where its ok to BLACKMAIL customers by holding their property hostage in exchange for updated reviews?\r\n\r\nIts now been 3 months, we made a new agreement on a replacement & I wanted to be done with it all. So I stupidly agreed & changed my review to 5star with a shout-out to LANA so they could start making this new custom chain\r\n\r\n2wks later, LANA says my chain is finished & will ship it out. She sends dark\/blurry pics & a grainy video which purposely didn\u2019t show any detail. But in the pic I noticed a marking on the chain. A distinct marking that my OG chain had\u2026 Would she really be trying to pull one on me? After EVERYTHING?! I tell her I DON\u2019T approve & ask for better pics & a clear video. I also\r\n \r\ntell her I suspected she\u2019s trying to send me my OG chain instead of the one we agreed on. I was upfront & gave her the chance to stop playing games & send me the right chain\r\n\r\nLana\u2019s response is panicked & she tells me \u201cThis has gone on long enough\u201d & that she already shipped the chain, even tho she promised to wait for my approval. She tells me that not to contact her anymore on this # as shes no longer comfortable discussing company matters on her personal cell\u2026 Even tho SHE reached out to ME on that #\r\n\r\nI swear to God, LANA & FROST 100% SENT ME BACK MY OG HALLOW CHAIN. AFTER AGREEING TO REPLACE IT WITH AN UPGRADED 8.5MM SEMI SOLID CHAIN THAT WAS MADE JUST FOR ME. I HAVE PICS & VIDEOS W\/ DATES BUT TOOK IT TO 4 WELL KNOW JEWELERS WHO ALL CONFIRMED THAT ITS HOLLOW. ALSO THAT ITS NOT NEW & HAD 15+ LINKS POORLY REPAIRED\r\n\r\nMisrepresenting & lying about what I was given, deceptive business practices & purposely committing consumer fraud! See pics for some of LANAs blatant lies, deceitful tactics & trying to scam me first hand. I\u2019ve bought 3 chains from Frost & this is the thank you I get for being a loyal customer. Absolutely disgusting & I think it\u2019s illegal"