“Don’t walk away from this website. Run!!! I ordered these premium flowers to be delivered to my mother on Mother’s Day and what came was extremely disappointing. I spent over $200 and they refunded me $45. It is not worth it!!!!!!”
“Horrible customer service, no accountability for the florist that they chose. Rip off, save your money and go buy it yourself from a florist. $85 for flowers not including delivery & tax. Looks like it came from the grocery store!!!”
“These flowers come have wilted. A rose had literally all petals fall off another one day later is toast. They know these are gifts and the person paying will not see the results and the recipient does not want to take away the joy the sender had. So I would not recommend them”
“A complete disaster. I ordered a bouquet for Mother’s Day and it arrived wilting/dead and completely falling apart. The card message was complete gibberish. When I contacted customer service, they refused to refund the costly price I had to pay for a pile of wilted petals. Do NOT shop with this company, they do not care about you or your satisfaction.”
“What I ordered and what I received was not the same.Ordered deluxe flower arrangements and received a very small one and the 5 flowers in it was about dead..Paid $116 for this with delivery fees.Called FTD and told me sorry by someone who could hardly speak English..Was offered a 27 dollar refund.This was for mother's day.I will never use them again..”
“I ordered a deluxe bouquet of flowers for my 90 year old Aunt for Mothers Day. It was very important so I ordered them way in advance. The order was not delivered on the expedited date I paid for and then I was told it would be delivered the next day which is the day before Mothers Day and still she didn't get them. FTD canceled my deliver without a message, email or call. This is the second year In a row they didn't deliver. Last year the broke my personalized vase and would not fix another one in time even though it was there fault. I will never order flowers from FTD again. They have the worst delivery service. I'm a very unhappy customer and customer service did not assist at all but rather made it me feel like it was my fault instead of theirs.🥵😡 Sincerely a very upset no longer a customer.”
“Absolutely the worst people to deal with. Ordered flowers for my mother 6 days before Mother’s Day. They called me 4 times asking for the phone number of the recipient and after all that, the flowers did not get delivered. They said they would get there on the Monday after Mother’s Day. Every single person I spoke with barely spoke recognizable English and were the most incompetent group of customer service reps I’ve ever dealt with. One guy even hung up on me. Never again”
“A week and a half before Mother's Day, I ordered flowers to be delivered on May 10 (the day before Mother's Day). The confirmation I received from FTD confirmed the delivery date of May 10. May 10 arrives - no flowers. I checked tracking which now said they would be delivered on May 12 (the day AFTER Mother's Day). I call customer service, which confirmed FTD was now delivering on May 12 because, as the customer service representative explained, "it's a busy time of year." No kidding - that's why I ordered a whole week and a half in advance. After suggesting that FTD should have told me that it couldn't deliver on May 10 at the time I ordered (or at least that it couldn't guarantee the delivery date and that flowers deliver for Mother's Day AFTER Mother's Day were pretty much worthless, I was offered a 30% discount. Then a 50% discount. I countered each time with full refund since I wasn't getting the benefit of the bargain. After 20 minutes on the phone I finally got the full refund, which is the right result, but why did I have to fight to get there? It just adds insult to injury. I will never order from FTD again.”
“Terrible service!!! I ordered a deluxe beautiful bouquet for my mom and she got a cheap bunch of mostly stems that a 5 year old could do. They said they’d fix it and have not. Will never use them again!!”
“Ordered 24 roses, image was off fresh and vibrant flowers in many colors. What arrived was dry, drab, bland and wilted. So far, Customer service response has been dismissive. What a terrible choice for mother's day. Have added pics of what was advertised and what was delivered.”
“Chocolates for $44 arrived crushed, wet, opened with white powder from the flower packet. The flowers were half dead. Mother’s Day card was no insight. Very embarrassing for a Mother’s Day gift. Terrible service. They offered a 30% refund. Never ever will I use them again. Buyer beware. Do yourself a favor and research a local florist.”
“This company is such a scam. They advertise, and charge for delivery by Mother's Day, but do not actually deliver until the following week. And, customer service is based overseas. Better to go with a local florist.”
“Sent my Mom flowers for Mother’s Day and had them delivered on Friday. I was trying to avoid the rush and thinking the quality might be better if done early. No vase, flowers in a box. I ordered the Deluxe and couldn’t be more DISAPPOINTED. More greenery than flowers and some of the flowers had mold on the stems. Mom is looking to see if we can identify which florist was used.”
“Awful. I am so mad, and embarrassed to know that what was sent was just the worst of the worst! I will never use FTD again. They are sending a replacement but I fear if will be just as bad, or worse, if that's possible.”
“The flowers that i ordered and were delivered to my wife were far different than what the website showed. I am very disappointed in the quality. I think a full refund is warranted but was offered $30 back on a $130 order. I will not be using FTD again.”
“First kind of surprised your reviews are over 4, just received a sunflower bouquet from one of our sons for Mother’s Day, put in a awesome flower vase with the food provided, put in the sun asap already wilted look terrible in two days really. Our son wanted us to take a photo and send to him needless to say we did not. Disappointed ☹️”
“This morning I made a digital order for flowers around 8am to the school my wife works at. I didn't notice until after I ordered that there was a notice on FTD's page that said they may deliver as late at 6pm. The school my wife works at closes at 4pm. Tomorrow is Saturday.The website did not list which florist they had used, so there was no way to contact and clancel my order. When I called the 1800 number listed on FTD's page, it connected to an individual from a foreign country who had difficulty understanding English. When I was able to finally convey to him my dilemma, he claimed that my order was out for delivery, but when I used the websites, "track my order button", it just said that my order was "scheduled", and gave me no updates on my orders progress. I placed my order just before 8am this morning, it is almost 2pm now. I've had no word on my order and there are no options through the website to find out about it's progress.”
“My fiancée ordered delivery from FTD for Mother's Day for me, A bouquet of calla lilies and white roses, deluxe with chocolate candy. He spent 102 dollars. he had called a week in advance to have them delivered in time. The flowers were brown, leaves on the flowers torn, and the greenery had mold. I called customer service, and demanded a refund, because of the condition of the arrangement, but i had to argue to get a refund, they wanted to redeliver only. After getting upset, and asking to speak to a third person, they finally said they would refund. my fiancée was so embarrassed he is sleeping in the garage next to the lawnmower.”
