FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 2.77

2.8 Rating 950 Reviews

41 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful flowers for a last minute order!”

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Posted 5 days ago

Thank you for your wonderful review! We're thrilled to hear that you loved the flowers, especially on such short notice. Your satisfaction means the world to us.

Posted 5 days ago

“I am disgusted with every aspect of this service. The product I recieved was not the product i ordered. It was in a completely different pot. The plant was so severely damaged it was almost unrecognizable. The letter I included was misspelled with special characters instead of the alphabet. When i called customer service the representative said that they are not responsible for how UPS handles the package even though the package was not properly labeled with "handle with care", "fragile" or "this side up" labels so how would the delivery service know how to handle the package. This place is absolute trash. If i could give zero stars i would for poor product, poor customer service, and poor packaging”

Helpful Report

Posted 5 days ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 4 days ago

“no selivery,no help from 800 number”

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Posted 5 days ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 4 days ago

“The Flowers and vase were pretty and appropriate for the birthday ! However the card ( stantard ) was missing so the reciever wasn't sure who the flowers were from ....”

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Posted 5 days ago

Thank you for your feedback! We're glad to hear you enjoyed the flowers and vase. We apologize for the oversight with the card and understand how important it is for the recipient to know who the flowers are from. Your comments will help us improve our service.

Posted 5 days ago

“Ordering is very easy but I was disappointed in the bouquet that was delivered to my aunt for her 90 the birthday. I ordered the Premium Blue Skies bouquet (picture included) and I don't think what was delivered was of the same quality (picture inicuded) UPDATE: FTD customer service saw my review and have refunded me 50%. That was a very quick and appreciated response.”

Helpful Report

Posted 5 days ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 4 days ago

“I ordered flowers on Oct 17th to be delivered for a funeral/ visitation on Oct 24th, they didn't get delivered till Oct 27th, and they looked crappie”

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Posted 6 days ago

“usually very good.”

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Posted 6 days ago

Thank you for taking the time to review your experience with our service.

Posted 6 days ago

“I requested delivery on Friday and they didn't arrive until Saturday afternoon.”

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Posted 6 days ago

Posted 5 days ago

“The flower arrangement was absolutely beautiful...”

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Posted 1 week ago

Thank you for taking the time to review your experience with our service.

Posted 1 week ago

“If I could give a zero I would. I’m 56 years old and this was the first time I used FTD by referral of a friend. I may not be friends anymore after this experience. I’ve always used another flower delivery website without issue. I ordered flowers for a funeral 5 days in advance of when I needed them delivered. I received confirmation of my order. Then at 1:15 PM on the day they were supposed to be delivered I received a call that they couldn’t deliver them because they couldn’t find a local florist that could do it. I find it hard to believe that that didn’t know before today placing me in a bind. I called my normal place for a delivery and miraculously they were able to deliver them for same day. FTD couldn’t find a way to deliver in 5 days but another company could do same day? I encourage everyone to stay away from FTD and utilize a different company. TERRIBLE CUSTOMER SERVICE!!!”

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Posted 1 week ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 6 days ago

“What I ordered versus what my 80 year old grandmother received for her birthday. Flowers were scraggely, broken, not the right amount, and were not blooming. I ordered premium and she received a hot mess.”

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Posted 1 week ago

“good price and delivered fast”

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Posted 1 week ago

Thank you for your wonderful feedback! We're glad to hear that you found our prices great and enjoyed the fast delivery. Your satisfaction is our priority!

Posted 1 week ago

“Excellent service and flowers were beautiful and delivered on time despite the late order placement. Well done!”

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Posted 1 week ago

Thank you for your kind words, Robert! We're thrilled to hear that you were pleased with our service and the beautiful flowers. Your satisfaction means the world to us!

Posted 1 week ago

“Flowers looked great. The price was reasonable especially for how large the spray was.”

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Posted 1 week ago

We appreciate your review and appreciate you taking the time.

Posted 1 week ago

“I was a little disappointed when I saw what was delivered. I flew to the funeral service, so I was able to see the plant at the service. The size was smaller than I expected. Would it be possible to place sizes with the plant sizes? Thanks”

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Posted 1 week ago

“Beautiful flowers. Great service.”

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Posted 1 week ago

Thank you for taking the time to review your experience with our service.

Posted 1 week ago

“My aunt received the flowers for her 85th birthday and thought they were very nice . She loved the red and pink flowers Thanks”

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Posted 1 week ago

We appreciate your review and appreciate you taking the time.

Posted 1 week ago

“Delivered on time price was right and kept in the loop about delivery”

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Posted 1 week ago

We appreciate your review and appreciate you taking the time.

Posted 1 week ago

“I sent the flowers to my sister for her birthday. She received them and sent me a picture. They are beautiful thank you for that. I do have a complaint. I paid $6.99 for a greeting card and instead of a card, she received a piece of paper, a trifold piece of paper with what I wanted to say to her on it. I was very disappointed. I called and complained immediately, and I am being reimbursed the money for the card thank you for that. I have never had this problem before and I will not be buying another greeting card.”

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Posted 1 week ago

Thank you so much for taking the time to leave a review of your recent experience. Your feedback means a lot to us. We really appreciate it!

Posted 1 week ago

“I personally did not get to see the plant but the recipient told me it was very pretty”

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Posted 1 week ago

We appreciate you taking the time to post about your experience.

Posted 1 week ago

FTD Flowers is rated 2.8 based on 950 reviews