FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.17

3.2 Rating 1,369 Reviews

51 %

of reviewers recommend FTD Flowers

Company Reviews

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1-Star Review – FTD I rarely write reviews, but this needs to be said. I ordered a deluxe funeral arrangement through FTD for a 3:00 PM visitation. I was traveling from San Francisco to Orlando and monitored the order all day as it showed “accepted” and on track. 3:00 PM came and went—no delivery. No communication. By 5:30 PM, I had to step away from my grieving family during the visitation to chase down their customer service. Instead of urgency or compassion, I was met with delays, excuses, and a process where I had to wait to see if my situation would even be escalated. The most unacceptable part: the funeral home identified a local florist ready to fulfill the order immediately, but FTD refused, stating “we don’t work with them.” Policies mattered more than people in a moment of loss. Because of their failure, I had to spend an additional $250 out of pocket to ensure flowers were present. To make matters worse, they called me on the day of the funeral—completely tone-deaf to the reality that a family is grieving, not waiting on a customer service follow-up after a failed delivery. Then, the following morning, an arrangement finally showed up—late, irrelevant, and completely unacceptable. The flowers were wilted and dead and had to be thrown away. There was no note, no apology, no condolences. FTD didn’t just fail to deliver flowers—they created additional emotional distress during one of the most difficult moments for my family. Do not rely on them. Shop local.”

Helpful Report

Posted 1 week ago

The Vice President previously reached out via email to further discuss your experience. He has confirmed that he did not receive a response and would still welcome the opportunity to speak with you. Please feel free to reach out at your convenience, or contact us directly if you are unable to locate the his original email.

Posted 1 day ago

“I have ordered Sympathy Flowers For a Funeral About 5 days before the event and FTD sent an email about 40 minutes before, asking for details as I have already given upon order. They informed me last minute that they are unable to send the flowers. This is unacceptable and inexcusable as I wanted to comfort my family.”

Helpful Report

Posted 1 week ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 week ago

“I just received my flowers today and they are pretty 😍. The quality and care are good and no artificial dyes, All Natural!”

Helpful Report

Posted 2 weeks ago

We appreciate your review and appreciate you taking the time.

Posted 2 weeks ago

“Should have read the reviews and better business I assumed they were legit being around so long my 👎 tried to add pictures but would not download them”

Helpful Report

Posted 2 weeks ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 2 weeks ago

“I purchased same day flowers on Saturday (since they don’t deliver on Sunday) The recipient’s birthday was Sunday. They sent me an email stating they were now delivering on Monday ( day after her birthday)….then later that day I got another email stating it would now be on Thursday! I told them to cancel and I went with a different company. I didn’t realize FTD actually has a lot of complaints! I should have checked first before placing the order.”

Helpful Report

Posted 2 weeks ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 2 weeks ago

“I was shocked to see an $11 charge just to prevent advertisements from appearing on an obituary/sympathy card. Charging grieving customers extra to keep ads off a condolence message is incredibly exploitative and frankly very classless. Moments of loss should not be treated as an opportunity for upselling. A sympathy message should be handled with basic dignity and respect, not turned into an ad placement unless someone pays to remove it. I strongly urge you to reconsider this policy. It reflects very poorly on a company that claims to provide services meant to honor and comfort people during a time of grief.”

Helpful Report

Posted 2 weeks ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 2 weeks ago

“Never received confirmation on delivery and my Mom told me that she did not receive the flowers.”

Helpful Report

Posted 2 weeks ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 weeks ago

“Ordering on line was easy and a follow up email was answered promptly. Flowers were delivered on time and exactly as pictured. A Women’s Day balloon was an added unordered surprise. The recipient and myself were very pleased.”

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Posted 2 weeks ago

We appreciate your review and appreciate you taking the time.

Posted 2 weeks ago

“It was a beautiful arrangement in a very nice "birthday" vase. They also lasted a very long time. Thanks!”

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Posted 2 weeks ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 2 weeks ago

“Send flowers! We are in the legal business. Whenever we complete a case, and the lady opposing counsel was reasonably decent, we send flowers. We don't have anything to gain from this, but it's a kind thing to do.”

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Posted 2 weeks ago

We appreciate your review and appreciate you taking the time.

Posted 2 weeks ago

“Everything worked out well”

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Posted 2 weeks ago

We appreciate your review and appreciate you taking the time.

Posted 2 weeks ago

“Beautiful flowers! Great delivery.”

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Posted 3 weeks ago

We appreciate your review and appreciate you taking the time.

Posted 2 weeks ago

“Very pleased. The flowers were beautiful.”

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Posted 3 weeks ago

We appreciate you taking the time to post about your experience.

Posted 3 weeks ago

“Beautiful arrangement and delivery was great!”

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Posted 3 weeks ago

We appreciate you taking the time to post about your experience.

Posted 3 weeks ago

“I'm sure the flowers will be nice....Customer service is sadly lacking, however.”

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Posted 3 weeks ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 2 weeks ago

“This order was for a client who was in a car accident. She LOVED the arrangement I chose!”

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Posted 3 weeks ago

We appreciate your review and appreciate you taking the time.

Posted 3 weeks ago

“Flowers as pictured, delivered on time and greatly appreciated.”

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Posted 3 weeks ago

Thank you for taking the time to review your experience with our service.

Posted 3 weeks ago

“I placed an order on 3/5 to be delivered to a business on 3/6. The flowers were left outside the door of a BUSINESS at 9:00 the night of 3/6! Who, in their right mind, would expect a business to be open at 9:00 pm at night?!? AND I placed that order the DAY BEFORE so the florist should’ve had time to plan for it, make it and get it delivered in a timely fashion. If it can’t be delivered for some reason whether it’s the florists fault or the recipient’s fault, I should be notified! I can’t believe they just left it outside the door at night and walked away. I guess someone got nice flowers but it definitely wasn’t the person I sent them to. When I called FTD Saturday morning, I was told they would send a new arrangement that day but I wasn’t sure where the recipient was going to be and didn’t get a response from her until Monday morning. I then called FTD again to send the new arrangement to a different address that day and was told that would happen. When it wasn’t there by 4:00 PM, I called FTD again and was asked if it would be ok if it was delivered the next morning! NO! Don’t make promises you can’t keep! Because I had to find out where the recipient was going to be that day, it was no longer a surprise so she sat there all day looking forward to flowers she never received! I now want a full refund. I’m also going to make this information public and I’ll never order from FTD again!”

Helpful Report

Posted 3 weeks ago

“This company is such a scam. Didn't even want to hit the 1 star because they don't even deserve that! Ordered flowers on Monday for my sister in law's funeral for Saturday. Requested to be delivered Friday so they were there in advanced and I didn't want to worry about it on day of funeral. Well they never got delivered on Friday. I was messaging on their website with a bot most likely and they assured me the flowers would be delivered before the time of the funeral. They were not! So embarrassing sitting there with all my family and friends and they all had flowers there for the family but my husband and I did not. We did get a refund but that's not the point. Oh but they were delivered the following Monday to the funeral home. Like wow! The funeral was over. So disappointing! Will never use this company again!”

Helpful Report

Posted 3 weeks ago

“I ordered flowers for my daughter's birthday to be delivered on March 5th. I ordered a week and a half before her birthday. They were not delivered on the 5th. I informed FTD, and all they offered was to call my daughter and apologize- no credit or refund, nothing. Never again. This is the 3rd instance of no delivery on the day requested. Will not order from them again.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 3 weeks ago

FTD Flowers is rated 3.2 based on 1,369 reviews