“Your company is horrible. I ordered flowers for a relative that is I'll and they were supposed to be delivered on a Friday. On Monday that still weren't delivered and they had a lame excuse. Do not order from them.”
“Worst experience ever! They were to deliver flower arrangements for my husbands funeral, they were to arrive the day before and did not. Then they said they would arrive by 10am the next day and they did not, They never arrived and they still did not refund my money. Worst customer service ever. Not only was there no apology for the flowers not arriving, they haven’t refunded me for flowers never delivered. Unbelievable.”
“I ordered a flower from FTD on a Friday asking that it be delivered to the funeral home on Saturday. I received an email with my $158.00 receipt on it then never heard another word until after I went to the funeral on Sunday and realized no flower was there from my family. I reached out to them and was told they would research and get back to me. By Monday afternoon, I decided to call them again and they said they weren't able to fulfill my order....so what if I hadn't gone to the funeral and realized nothing was sent....how many times have they dropped the ball and the sender just thinks that the family hasn't sent thank you notes. BUT they keep the money...poor business practices. SHOP LOCAL!!!”
“The dozen roses that had sent to my dear friend in Holland Michigan were so beautiful, she loves them so much! Thank you FTD. In the future I will only choose FTD for my bouquet purchases.”
“I would like it if FTD deliverers handed it directly to the receiver. Once I called my party to ask if she'd received the flowers, she went outside and found them.”
