FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.18

3.2 Rating 1,297 Reviews

52 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great, on time delivery. Beautiful flowers!”

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Posted 1 week ago

We appreciate your review and appreciate you taking the time.

Posted 1 week ago

“The item was much smaller than pictured”

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Posted 1 week ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 1 week ago

“Total failure to deliver flowers to a loved one in hospital. I paid extra to have same day delivery. That didn't happen and they didn't refund that surcharge until I complained. Then they stated that the order wouldn't be delivered until after my sister was released from the hospital. 4 days. Ridiculous. Think twice before you use FTD for flowers. They over promise and under deliver. Very disappointed.”

Helpful Report

Posted 1 week ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 1 week ago

“You get points for quick delivery for a last minute order, but the flowers that were delivered look nothing like what I ordered, in terms of size or variety. I understand that substitutions need to be made, but this delivery was disappointing. I have attached a photo of what I ordered and what was delivered. I don’t expect anything in return, but just wanted you to know.”

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Posted 2 weeks ago

“didn't show up in time. delivered to the wrong address. individuals who got it, brought it over the next day”

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Posted 2 weeks ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 weeks ago

“The bouquet was delivered timely and the quality looked to be good. The colors were vibrant and lots of buds to open, giving a longer enjoyment.”

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Posted 2 weeks ago

We appreciate your review and appreciate you taking the time.

Posted 2 weeks ago

“The flowers that were delivered did not look like the flowers in the picture. The picture flowers were pastel, subdued. The delivered flowers were bright, vibrant colors.”

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Posted 2 weeks ago

“I just ordered flowers and they were not delivered. What should I do? Paid for already”

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Posted 3 weeks ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 3 weeks ago

“Their website vs what I received. Epic Fail!”

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Posted 3 weeks ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 3 weeks ago

“Thank you! My Mom enjoyed the flowers. She sent me a photo and it was exactly what I ordered.”

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Posted 3 weeks ago

We appreciate your review and appreciate you taking the time.

Posted 3 weeks ago

“The flowers looked very cheap, were not like the picture. They also had a big tacky ribbon in the arrangement”

Helpful Report

Posted 3 weeks ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 weeks ago

“Referencing Order #603457985. I sent a review prior to receiving the photos from the recipient, of which I regret. Order was delivered on day promised, however the quality was totally unsatisfactory and premium arrangement was not as advertised (roses, lilies, alstroemeria). I contacted customer service and was offered a partial refund, and service representative said a new arrangement would be sent to the grieving family. It is my hope that the problem will be rectified for me to continue my business with FTD and to make recommendations to use.”

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Posted 3 weeks ago

Thank you for discussing your experience with us. We're glad we could help resolve this issue.

Posted 3 weeks ago

“Ordered a bouquet specifically for the amount of specific flowers and colors. What was ordered and what was sent was not even close. While I know things can be switched out, it was ridiculous for what we were charged vs what we ordered. It looked like they threw whatever waws left over and did not go by the picture what so ever.”

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Posted 3 weeks ago

“The person loved the colors of the plants.”

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Posted 4 weeks ago

Thank you for sharing your feedback. We’re glad the colors of the plants stood out and you had a positive experience.

Posted 4 weeks ago

“They arrived in a beautiful arrangement, just as seen online, in very good condition, and in a timely manner. My sister was delighted, thank you!”

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Posted 4 weeks ago

Thank you for sharing your feedback. We’re thrilled the arrangement met your expectations and that your sister was delighted.

Posted 4 weeks ago

“No comments”

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Posted 4 weeks ago

Thank you for sharing your feedback. We’re glad you had a positive experience with FTD Flowers.

Posted 4 weeks ago

“Bought flowers for my daughter’s birthday and flowers showed a day late and dead. FTD refunded the money I paid extra to ensure timely delivery but have completely lost my trust. Easy to order flowers but what good is it if shipped in a box and dead. Don’t waste your money get a local florist these guys are crooks”

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Posted 4 weeks ago

“Highly recommend the white orchid.”

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Posted 1 month ago

Thank you for the kind words! We’re thrilled you enjoyed the white orchid and highly recommend us.

Posted 4 weeks ago

“Great selection of same day delivery flowers. Recipient LOVED them!”

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Posted 1 month ago

Thank you for your kind words! We’re thrilled the recipient loved the flowers and that you had a great same-day delivery experience.

Posted 1 month ago

“The company do what they say thank you Karin Davis”

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Posted 1 month ago

We appreciate your review and appreciate you taking the time.

Posted 1 month ago

FTD Flowers is rated 3.2 based on 1,297 reviews