FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.18

3.2 Rating 1,387 Reviews

52 %

of reviewers recommend FTD Flowers

Company Reviews

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice prices and selection. Deliveries are always on time.”

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Posted 1 week ago

We appreciate your review and appreciate you taking the time.

Posted 1 week ago

“4 star review for the flowers. 2 stars for the delivery. Door bell rang and I hurried to answer. The flowers were left on a step unwrapped and the driver sped away. I never 👎 had this happen to me before!”

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Posted 1 week ago

We appreciate your review and appreciate you taking the time.

Posted 1 week ago

“I ordered birthday flowers for my sister. They were delivered on the requested day, however they sat all night without any wrapping in the rain. She was home why didn't someone let her know they were delivered. Luckily they survived. Christine Kaptur”

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Posted 1 week ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 week ago

“Lovely, lovely, lovely Beautiful original floral arrangement!”

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Posted 1 week ago

Thank you for taking the time to review your experience with our service.

Posted 1 week ago

“I bought them for my daughter-in-love for her birthday. She absolutely loved it.”

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Posted 1 week ago

We appreciate your review and appreciate you taking the time.

Posted 1 week ago

“They weren’t as pretty as the picture”

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Posted 1 week ago

“Delivery was NOT what I ordered! was to be Birthday Palooza!”

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Posted 1 week ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 1 week ago

“This is one of the best companies! Customer service and dependability are top notch!!! Thank you”

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Posted 1 week ago

We appreciate you taking the time to post about your experience.

Posted 1 week ago

“They really enjoyed the flowers. The only issue I had was when I was looking for something to order. It seems alot of the selections where not available for that area. So I had to keep searching for an approriate one. Maybe it is just a sign our current times.”

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Posted 1 week ago

We appreciate you taking the time to post about your experience.

Posted 1 week ago

“Quick and easy to place my order. The arrangement was what I ordered and expected. Eloise Stevens”

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Posted 1 week ago

We appreciate your review and appreciate you taking the time.

Posted 1 week ago

“Wrong flowers were delivered, they did end up sending correct flowers 2 days later.”

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Posted 1 week ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 week ago

“The flowers were not as pictured at all; they did not look fresh. Additionally, I asked for a balloon and they sent a red heart balloon (appeared to be Valentine’s Day leftovers), although my message said congratulations. So, the balloon was not appropriate for the reason/occasion for the flowers.”

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Posted 1 week ago

“First thing of flowers my mom ordered me were not the premium ones she ordered, the rubber bands amd zip ties were so tight it broke the flowers and they were hard to remove, the flowers themselves didn't look the best either. She called and complained so instead of a refund thet offered to send the correct flowers in a few days. I get the flowers today and it was the same basic flowers as last time instead of the premium, then as a passive aggressive response they doubled up the rubber bands on the flowers and theres a foot print on the printed note and it was thrown in the box instead of put in the sleeve along with the coupon just thrown in the box. Horrible company and horrible flowers. My bf ordered from Garden View Flowers and they are wayyy better.”

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Posted 1 week ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 6 days ago

“My brother and sister in law loved the arrangement. Thank you.”

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Posted 1 week ago

Thanks so much for sharing your experience! We’re glad the arrangement was loved by your brother and sister-in-law. Thank you for choosing us.

Posted 1 week ago

“Flowers were delivered on the wrong days, although early. Wife's arrangement wilted in just a couple days despite following care instructions promptly. First time I've ever had problems with an order in many years. I hope this is not an indicator of things to come.”

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Posted 1 week ago

“Too expensive”

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Posted 1 week ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 week ago

“These flowers were a birthday gift for a friend. She complimented on how fresh and bright they were and arrived on time. Thank you!”

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Posted 1 week ago

Thanks so much for sharing your experience! We really appreciate you taking the time to let us know how it went.

Posted 1 week ago

“Terrible. Left flowers on a hot porch and then ended up not even being remotely close to what I ordered. Would not recommend”

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Posted 2 weeks ago

Posted 1 week ago

“1-Star Review – FTD I rarely write reviews, but this needs to be said. I ordered a deluxe funeral arrangement through FTD for a 3:00 PM visitation. I was traveling from San Francisco to Orlando and monitored the order all day as it showed “accepted” and on track. 3:00 PM came and went—no delivery. No communication. By 5:30 PM, I had to step away from my grieving family during the visitation to chase down their customer service. Instead of urgency or compassion, I was met with delays, excuses, and a process where I had to wait to see if my situation would even be escalated. The most unacceptable part: the funeral home identified a local florist ready to fulfill the order immediately, but FTD refused, stating “we don’t work with them.” Policies mattered more than people in a moment of loss. Because of their failure, I had to spend an additional $250 out of pocket to ensure flowers were present. To make matters worse, they called me on the day of the funeral—completely tone-deaf to the reality that a family is grieving, not waiting on a customer service follow-up after a failed delivery. Then, the following morning, an arrangement finally showed up—late, irrelevant, and completely unacceptable. The flowers were wilted and dead and had to be thrown away. There was no note, no apology, no condolences. FTD didn’t just fail to deliver flowers—they created additional emotional distress during one of the most difficult moments for my family. Do not rely on them. Shop local.”

Helpful Report

Posted 2 weeks ago

The Vice President previously reached out via email to further discuss your experience. He has confirmed that he did not receive a response and would still welcome the opportunity to speak with you. Please feel free to reach out at your convenience, or contact us directly if you are unable to locate the his original email.

Posted 1 week ago

“I have ordered Sympathy Flowers For a Funeral About 5 days before the event and FTD sent an email about 40 minutes before, asking for details as I have already given upon order. They informed me last minute that they are unable to send the flowers. This is unacceptable and inexcusable as I wanted to comfort my family.”

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Posted 2 weeks ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 2 weeks ago

FTD Flowers is rated 3.2 based on 1,387 reviews