“I ordered the flowers to be delivered on Saturday, June 28th to celebrate my Granddson and his wifes
first anniversary. They cost me $97.10. They were not delivered until Tuesday, July 1.
They arrived too late for the celebration.
I am so disappointed.”
A supervisor has reached out to you through voicemail and email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don’t hesitate to contact us—your needs are our priority.
“In the past I received a picture of the flowers delivered to the porch. I would like to have seen a picture this time. I have no way of really knowing if the flowers were delivered to the correct house. One of the last times I had flowers delivered by FTD the flowers ended up on the wrong porch.”
Thank you for posting your review. The arrangement order was delivered by UPS, and a tracking number was emailed to you. UPS will have pictures of the delivery when it is available. If there is anything further we can assist with, please let us know.
Thank you for providing feedback regarding your experience. Our delivery times vary between 9:00 AM and 5:00 PM for businesses and 9:00 AM and 7:00 PM for residences. We can always request an early delivery time, but we can not guarantee an exact time. Please let us know if there's anything else we can assist you with.
“i was unhappy with the way my order was handled. first, i ordered on Sunday for a Monday delivery to a family member who was hospitalized in Ketchikan AK. i found out later in afternoon on Monday that they could not delivery that day, then a few hours later another message indicating they couldnt locate a florist at all. I feel like someone could have called me with this inforamtion to give me time to order elsewhere. there is a florist in Ketchikan i could have went directly to for this. It was not handled well at all.”
A supervisor has contacted you via email about your experience, as we could not reach you by phone. We understand this matter is essential and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
Thank you so much for your fantastic review, We're delighted to hear that everything was perfect. Your satisfaction is our top priority, and we can't wait to serve you again soon!
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“The flowers were exactly what I wanted my best friend to get all the way to thecolor of the vase. They arrived exactly when I requested for them to arrive, Thanks”
Thank you so much for your fantastic review, We're delighted to hear that everything was perfect. Your satisfaction is our top priority, and we can't wait to serve you again soon!
“I sent a "Peace Lily" houseplant to a friend upon her mother's passing. She loved it & said the quality was wonderful. Delivery was prompt & communication with FTD was easy. Thanks for a great experience.”
Thank you so much for your fantastic review, Teresa! We're delighted to hear that everything was perfect. Your satisfaction is our top priority, and we can't wait to serve you again soon!
“I was excited to send what looked like a really beautiful bouquet for a very special occasion. Unfortunately, the arrangerment arrived a day later than requested, and it was very wilted so many of the blooms needed to be thrown out. When I called customer service, they apologized and said they would send a replacement bouquet at no charge. The replacement also arrived in very poor condition. I understand that it has been quite hot out, but I don't know why FTD does not partner with local florists so that the freshest flowers can be assured at time of deliver instead of shipping them in unstable conditions with the flowers boxed and waiting in a hot delivery truck. Very disappointing.”
“Not the first time I've used this service, but probably the last. Flowers were not delivered on date requested. A day later, flowers were dry, wilted. Only $ 22.00 refund. Poor service”
Thank you for bringing this to our attention and allowing us to assist you with your order. Please let us know if there's anything else we can help you with.
“I did not see the flowers I ordered as they were a gift. My friend said they were gorgeous. Ordering from FTD is always fast and efficient and the order is always on time.”
“I ordered flowers to be delivered to someone in NC, and received an email that they were delivered, but after speaking with the recipient they were not. I phoned FTD and was told that the one florist did not have the flowers and that another one would deliver a few days later and I would receive a 50% credit and a larger order. The recipient did receive the flowers via US mail which is not what I wanted or was told and the flowers did not look very fresh so I called again. Besides saying they were sorry, I did receive the credit, but I'm really disappointed in what and how they were received. I order through USAA and have not had this issue before.”
“The flower arrangement arrived quickly and was gorgeous! My prior attempts with another company were disappointing so I decided to give FTD a chance. The bouquet was lush and full and easy to order.
I will definitely use FTD in the future.”
Thank you for your wonderful feedback! We're so happy to hear you loved the arrangement and had a great experience with FTD. We appreciate you giving us a chance and look forward to serving you again in the future!
“The flowers arrived on time and were lovely. However, they arrived in a bag of water not a vase which is usual for most flower orders on other sites. If this is "standard" for FTD deliveries, i suggest that the practice is prominently displaced. I would have purchased a vase, if I had known.”
“I have ordered many time from FTD, but this time will be my last. The order was never delivered, as was promised twice by the customer service team. Finally, they said that their florists didn’t deliver to this delivery address I requested. Why wasn’t this said when I made the order? I will never use FTD again! TERRIBLE!”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“My order did not include flowers. It was a balloon and a basket of candy bars. The order arrived promptly and was in order. Thank you for such great service.”
Thank you for your wonderful feedback! We're thrilled to hear that everything arrived promptly and in order. Your satisfaction means a lot to us!
Warm wishes,
Team FTD Flowers
