Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.16

“Delivery was great. Beautiful arrangement and she really liked the vase.”

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Posted 1 week ago

We appreciate you taking the time to post about your experience.

Posted 1 week ago

“Everyone LOVED the arrangement!”

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Posted 1 week ago

We appreciate your review and appreciate you taking the time.

Posted 1 week ago

“I ordered the "Coastal Blossom Bouquet - Exquisite" for delivery to my sister in honor of her retirement on 18 Feb 2026. The flowers delivered looked NOTHING like the bouquet I ordered (see attached photos). I called the customer service center and they offered a discount off my order, but I requested they fill the order that was placed. I was told the correct bouquet would be delivered by 0800pm that day. No new bouquet was sent by 0800pm. Called customer service center again the next day and was told it would be by the end of that day (which was a Sunday), so I had my doubts. As I suspected, no deliver. FTD use to be an exceptional company, it’s a shame that it has reached this kind of service.”

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Posted 1 week ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 week ago

“I ordered sympathy flowers and they emailed me the conformation, but I never received my order. After some phone calls and talk to the customer service I realized they are not a serious company and therefore asked my Bank to dispute the transaction for getting my money back. Save your money, time and do not order anything !”

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Posted 1 week ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 1 week ago

“This order was delivered on February 19, 2026. I ordered Hugs & Kisses Bouquet - Deluxe With Vase. The order was to be red tulips and purple lillies. When the floweres were delivered there was significantly fewer flowers that were pictured on your website. Pluse the lillies and tulips were wilted and appeared to have been frozen. It's now 4 days after they were delivered and they look the same as they did when delivered. I am very disappointed with the quantity and quality of the flowers that were delivered. I don't want them redelivered as it will be a hot minute before I order from FTD again. Chris”

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Posted 1 week ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 week ago

“If there are any problems with your order, their customer service is an India call center. That isn’t a problem except they are not well trained and speak very little English.”

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Posted 1 week ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 1 week ago

“FTD did not send what they were supposed to. I paid for a beautiful premium vase and a white cross on it. They sent the bouquet in a plain glass vase and not a premium bouquet. I am unable to send the photo.Never again 😒”

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Posted 2 weeks ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 weeks ago

“Many emails and calls with people you can't understand is the customer service you get with FTD . I did get a full refund after sending a bad review they sent a vase of flowers after her birthday. My order was a plant arrangement not flowers. Oh and if you could revise your review that would be great.... REALLY!!! The plants were half dead doesn't change that fact. I was so frustrated with FTD . Unless you want a disappointed surprise order sent use them. Order wise save your extra fee , go straight to a florist and order.”

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Posted 2 weeks ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 weeks ago

“Horrible experience ordered one thing got another promised extra flowers in arrangement never happened sent late emails back and forth no resolve nightmare”

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Posted 2 weeks ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 2 weeks ago

“Do not use FTD to order flowers. 193.00 order and got flowers that are dying and dried out. This is the 2nd time and they refuse to credit my boyfriend for the flowers. They only last like 2 or 3 days. do not use FTD”

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Posted 2 weeks ago

We don't have any record of your order with our company based on the information provided in your review. If you could share additional details, we would be glad to continue our search and, should we locate an order, provide further assistance. Thank you.

Posted 2 weeks ago

“I ordered a Valentine’s Day arrangement for pickup and had a very frustrating experience. The initial address provided for the florist was not mappable. After contacting customer service, they sent a different address — which turned out to be in a residential neighborhood. I questioned this, noting that there were no shops visible on Google Maps and asked for a Yelp link or any confirmation that it was a legitimate storefront. Customer service simply resent the same address and pickup window without addressing my concerns. When I went to the address at the scheduled pickup time, there was no shop there — just a private residence. I took photos and sent them to customer service. I’ve since been told that a supervisor will contact me, but as of now, I’ve spent time driving to a nonexistent pickup location on Valentine’s Day. This experience was disappointing and stressful on a day when reliability matters most.”

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Posted 2 weeks ago

Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.

Posted 2 weeks ago

“What I ordered and what I got. Not even close to the same thing. The plant i got was just sad. Came in a basket with a bow and a bunch of moss. Nothing like what was described. I would not recommend.”

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Posted 2 weeks ago

We appreciate your feedback and thank you for speaking with us today, which has enabled us to resolve this matter.

Posted 2 weeks ago

“The flowers arrived on valentines in the evening for one thing. The flowers leaves when my husband was putting it together was all over the floor some roses were falling of the stem, the roses doesn't look fresh at all and he spent alot of money on this arrangement when Publix has better looking arrangement for 10 times cheaper! Did I mention that it arrived that evening? The day was over....”

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Posted 2 weeks ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 2 weeks ago

“The service was awful. I never received the flower arrangement my husband sent me. The delivery person delivered the wrong one. It was meant for someone else. They left it at the door and didn't even knock. It was arranged by Smith Flowers in Kaysville, Utah. No one answered the phone any of the times I tried. Next time, my husband will use a different company. Terrible service 👎🏼”

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Posted 2 weeks ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 2 weeks ago

“Horrible experience! I've been using FTD for years now to get flowers delivered to loved ones. This year, as I have in years past, I placed an order for flowers to be delivered to my fiancee at work on Valentine's Day. The first problem I had was that 1 week after I successfully placed an order for sunflowers, I received an email saying they were now out of stock. So I had to call and cancel and place a new order because customer service was incapable of simply updating my current order with new flowers. Now, today, February 14, I wake up to find an email saying that the delivery failed due to the business being closed. My fiancee does work at a sheriff's office, which yes, the lobby is closed on Saturdays. But if the delivery driver would simply look anywhere on the wall or door, he would see there is not only a phone or pick up but also a pager to get connected with someone. I'd door dash can figure this out, why can't UPS? Never had problems like this before. Very, very frustrating.”

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Posted 2 weeks ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 weeks ago

“I ordered, and was charged, for the 'Premium' size, but they delivered a 'Standard'. They delivered to the wrong address entirely, and a kind neighbor delivered to me. Add-ons look extremely cheap. Will NEVER order from them again.”

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Posted 2 weeks ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 weeks ago

“Accidently ordered from here instead of 1800 flowers like usual. Order was completely wrong and the best they would do is refund $11. Never use them again.”

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Posted 2 weeks ago

Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.

Posted 2 weeks ago

“The flowers were ordered 2.11/26 for delivery by 2/14; same day delivery advertised. On 2/13 email sent stating the flowers would not be one day late but 2 days late and delivered on Monday 2/16/2026. What a disappointment. On Friday they were still advertising delivery on 2/14. They are not truthful and there resolution is to offer $10.00 coupon on a future disappointment fool me once shame on you, fool me twice same on me. No thanks.”

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Posted 2 weeks ago

We appreciate your feedback and thank you for speaking with us today, which has enabled us to resolve this matter.

Posted 2 weeks ago

“When I order the flowers I thought they have arrived in a vase which I paid extra for. They came in box with a broken vase $132.00. What a big disappointment never again. Customer just bad as the delivery could not understand the language terrible!! Never again”

Helpful Report

Posted 2 weeks ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 weeks ago

“The only reason for FTD to exist is to communicate with the customer. They don't own the shop, flowers or delivery. They are just a website middleman. You would think that they would be good at communicating. Nope. They have just optimized their website to take you money and upsell you more. I ordered a small bouquet for over $100. I received the order confirmation. Not messaging when the delivery was being prepared, shipped, on the way, estimated delivery time, nothing. Until the delivery was placed in front of the office door, in the hall. They didn't even ring the bell! I received an image 20 minutes later of the lonesome flowers in the hall on the floor. Terrible customer service. I wrote them. They called and asked if the delivery was received. I said yes, they hung up... Really? Save some money and help a small flower shop. Look up a nearby shop in Google, order directly from them. Cut out FTD.”

Helpful Report

Posted 2 weeks ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 weeks ago

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