Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.17

“Accidently ordered from here instead of 1800 flowers like usual. Order was completely wrong and the best they would do is refund $11. Never use them again.”

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Posted 1 week ago

Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.

Posted 1 week ago

“The flowers were ordered 2.11/26 for delivery by 2/14; same day delivery advertised. On 2/13 email sent stating the flowers would not be one day late but 2 days late and delivered on Monday 2/16/2026. What a disappointment. On Friday they were still advertising delivery on 2/14. They are not truthful and there resolution is to offer $10.00 coupon on a future disappointment fool me once shame on you, fool me twice same on me. No thanks.”

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Posted 1 week ago

We appreciate your feedback and thank you for speaking with us today, which has enabled us to resolve this matter.

Posted 1 week ago

“When I order the flowers I thought they have arrived in a vase which I paid extra for. They came in box with a broken vase $132.00. What a big disappointment never again. Customer just bad as the delivery could not understand the language terrible!! Never again”

Helpful Report

Posted 1 week ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 week ago

“The only reason for FTD to exist is to communicate with the customer. They don't own the shop, flowers or delivery. They are just a website middleman. You would think that they would be good at communicating. Nope. They have just optimized their website to take you money and upsell you more. I ordered a small bouquet for over $100. I received the order confirmation. Not messaging when the delivery was being prepared, shipped, on the way, estimated delivery time, nothing. Until the delivery was placed in front of the office door, in the hall. They didn't even ring the bell! I received an image 20 minutes later of the lonesome flowers in the hall on the floor. Terrible customer service. I wrote them. They called and asked if the delivery was received. I said yes, they hung up... Really? Save some money and help a small flower shop. Look up a nearby shop in Google, order directly from them. Cut out FTD.”

Helpful Report

Posted 1 week ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 week ago

“FTD is pure trash!!! Do not waste your money. I ordered 50 long stemmed roses and got 50 ugly and dying roses some cut to 5 inches long. I’m am FURIOUS!!! I own an internet radio station that is listened to worldwide. I will campaign about how horrible FTD is and I will advise all of my listeners to NEVER EVER purchase from this trashy company.”

Helpful Report

Posted 1 week ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 1 week ago

“Sending out half dead plants as a gift is unexpected... sending no contact of the florist that filled the order”

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Posted 1 week ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 1 week ago

“Timing is everything...thank you, FTD”

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Posted 1 week ago

We appreciate your review and appreciate you taking the time.

Posted 1 week ago

“They took my order on 2/4 to be delivered on 2/12. Now the say they are too busy to deliver it but took my money. What a crock. I will never use them again.”

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Posted 1 week ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 week ago

“Not impressed at with the flowers or the delivery. The box was placed upside on the front porch destroying multiple flowers, multiple flowers where already dying upon delivery, as well as their delivery person didn't call the number that FTD asked me to provide in case of issues. Absolutely terrible service and I wouldn't recommend.”

Helpful Report

Posted 1 week ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 week ago

“Flowers arrived on time and arrangement was beautiful!”

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Posted 1 week ago

Thank you for taking the time to review your experience with our service.

Posted 1 week ago

“Flowers were beautiful!”

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Posted 2 weeks ago

We appreciate your review and appreciate you taking the time.

Posted 2 weeks ago

“This company is terrible. I ordered an arrangement for my mom's 75th birthday. They said it was delivered, but when I called because it was nowhere to be found, they couldn't provide proof. I had to contact support three separate times to get a solution. They outsource all of their support, which is extremely difficult to deal with. The only solution they provided me was to deliver it TWO DAYS after I initially needed it to be delivered. Once it was finally delivered, it was about half the size it was advertised as.”

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Posted 2 weeks ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 weeks ago

“Do NOT use this flower service! I was extremely disappointed with the quality and overall outcome of the bouquet. None of the flowers that were in the picture were replicated in the bouquet. It looked tacky and was poorly assembled. Don’t waste your money.”

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Posted 2 weeks ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 weeks ago

“FTD has lost all my future business. I ordered a lovely bouquet for my wife and accidentally put the wrong delivery date in. With more than 2 weeks until delivery and a desire to have a LATER delivery date. FTD said that the order was already set and that I could not make an edit.”

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Posted 2 weeks ago

Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.

Posted 2 weeks ago

“Flowers were delivered to the wrong location after I spoke to three different people who confirmed the delivery. I was told it would be redelivered to the correct location and that I would receive a partial refund for the issues. Flowers were never delivered to the correct address, and no refund has been issued to date.”

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Posted 2 weeks ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 weeks ago

“Great, on time delivery. Beautiful flowers!”

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Posted 2 weeks ago

We appreciate your review and appreciate you taking the time.

Posted 2 weeks ago

“The item was much smaller than pictured”

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Posted 3 weeks ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 2 weeks ago

“Total failure to deliver flowers to a loved one in hospital. I paid extra to have same day delivery. That didn't happen and they didn't refund that surcharge until I complained. Then they stated that the order wouldn't be delivered until after my sister was released from the hospital. 4 days. Ridiculous. Think twice before you use FTD for flowers. They over promise and under deliver. Very disappointed.”

Helpful Report

Posted 3 weeks ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 3 weeks ago

“You get points for quick delivery for a last minute order, but the flowers that were delivered look nothing like what I ordered, in terms of size or variety. I understand that substitutions need to be made, but this delivery was disappointing. I have attached a photo of what I ordered and what was delivered. I don’t expect anything in return, but just wanted you to know.”

Helpful Report

Posted 3 weeks ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 3 weeks ago

“didn't show up in time. delivered to the wrong address. individuals who got it, brought it over the next day”

Helpful Report

Posted 3 weeks ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 3 weeks ago

FTD Flowers Reviews

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