Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.11

“I ordered the flowers for next day delivery and they arrived the same day that I ordered them, which was a nice surprise! The bouquet was beautiful (as pictured) and the flowers were fresh. The arrangement was stunning, smelled great, and added cheer (the purpose). I was delighted and would order from FTD again.”

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Posted 1 month ago

We’re so grateful that you took the time to share your experience with us! Thank you!

Posted 1 month ago

“I ordered 2 dozen roses for my sweet mom....they arrived in great condition and are BEAUTIFUL!!!”

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Posted 1 month ago

We’re so grateful that you took the time to share your experience with us! Thank you!

Posted 1 month ago

“I usually have had no issues, except for this last order. The bouquet was good but the flowers were not fresh, they were open. They only lasted two days😢”

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Posted 1 month ago

Thank you for your continued support and for taking the time to share your feedback. We sincerely apologize that, despite the bouquet meeting your expectations, the flowers arrived already open and did not maintain their freshness, lasting only two days. We appreciate you bringing this matter to our attention and are grateful for the opportunity to address your concerns. Your feedback is important to us, as we strive to provide arrangements that arrive fresh and create a lasting impression. Thank you as well for allowing us the opportunity to resolve this issue. We value your business and hope to provide you with a much better experience in the future.

Posted 1 month ago

“This is my third arrangement ordered that when it is out together looks nothing like the picture at all. If I went to jewel and could send it it would look better. No thank you. Your vendors are awful in the area that I order for. I will not be ordering again.”

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Posted 1 month ago

Thank you for taking the time to share your feedback. We sincerely apologize that the arrangement you received did not resemble the product you selected, especially after experiencing similar concerns with previous orders. We understand how disappointing it is when an arrangement does not meet expectations. We appreciate your honest feedback, as it helps us identify areas where we need to improve with our florist network. Thank you as well for allowing us the opportunity to address and resolve your concerns. We value the trust you placed in us and regret that we did not provide the experience you expected. We appreciate you bringing this matter to our attention and wish you all the best moving forward.

Posted 1 month ago

“The flowers were put together beautifully”

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Posted 1 month ago

We’re so grateful that you took the time to share your experience with us! Thank you!

Posted 1 month ago

“The floral arrangement was ok. Delivery was horrible. I ordered to be delivered on a specific day. It was delivered late afternoon/evening. The day was over, the recipient was out, the occasion was over. Very poor delivery service and response.”

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Posted 1 month ago

Thank you for taking the time to share your feedback. We sincerely apologize that the delivery did not meet your expectations. We understand how disappointing it is when an order arrives late in the day, causing the recipient to miss the opportunity to enjoy it during the intended occasion. We appreciate your comments regarding both the arrangement and the delivery experience, as your feedback helps us identify areas where we can improve. Thank you as well for allowing us the opportunity to address and resolve your concerns. We value your business and regret that this experience fell short of the level of service you expected and deserved.

Posted 1 month ago

“Love FTD international! This is the second time I have used them and they do not disappoint. My daughter is attending Uni in London and they have both times delivered a gorgeous bouquet that looks like the picture on the website and delivered as promised right on time, they are the only floral delivery I will be using!!”

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Posted 1 month ago

Thank you for your wonderful feedback! We're delighted to know your experience exceeded expectations, and we're here to help prompt attention or any inquiries on future needs to continue delivering fresh, beautiful additions seamlessly.

Posted 1 month ago

“I paid over $100 including shipping to get wilted flowers, not buds, and spoil my daughters birthday surprise. And their response, an offer to replace flowers which I no longer needed because the damage was already done. I requested a refund and guess what, they approved: $20, a total insult. I have been a client for over 10 years in my personal capacity and for the company I worked for. Be assured i will never order again nor recommend.”

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Posted 1 month ago

Thank you for your feedback. We sincerely apologize that your order did not arrive in the quality expected and that this impacted your daughter's birthday surprise. We appreciate you bringing this matter to our attention and thank you for allowing us the opportunity to address your concerns. Your comments have been shared with our team for review, and we regret that your experience did not reflect the level of service we strive to provide.

Posted 1 month ago

“I was honestly unsure at first because of my previous experiences, but their professionalism quickly gave me confidence. They kept me informed, answered my questions clearly, and handled everything with great attention to detail. The entire experience was much better than I expected. +1_(859) 52_88_9_95”

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Posted 1 month ago

“I was honestly unsure at first because of my previous experiences, but their professionalism quickly gave me confidence. They kept me informed, answered my questions clearly, and handled everything with great attention to detail. The entire experience was much better than I expected. +1_(859) 52_88_9_95”

Helpful Report

Posted 1 month ago

“I was honestly unsure at first because of my previous experiences, but their professionalism quickly gave me confidence. They kept me informed, answered my questions clearly, and handled everything with great attention to detail. The entire experience was much better than I expected. +1_(859) 52_88_9_95”

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Posted 1 month ago

“The order was delivered 36 hours later than the original delivery date and they delivered a cheap bouquet with the wrong flowers. It looked like they picked flowers out of the front yard and threw a bouquet together. Horrible service, poor product. I had to call multiple times. I will never use FTD again.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We sincerely apologize that your order arrived later than expected and that the bouquet delivered did not meet your expectations. We understand how frustrating it must have been to receive the wrong flowers and to have to contact customer service multiple times regarding your concerns. We appreciate you taking the time to share your experience and thank you for allowing us the opportunity to address and resolve the issue. Your feedback is valuable to us, and we are grateful for your patience and the chance to make things right.

Posted 2 months ago

“All went as desired.”

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Posted 2 months ago

Thank you for taking the time to review your experience with our service.

Posted 2 months ago

“The cost of the flowers was very high, and they had lots of add-ons for delivery fees (very high) and even leaving a simple message for the recipient. But- worst of all, I ordered same-day delivery, and asked that it be delivered by 2:00. Customer service said they would contact the florist. The flowers did not arrive until after 6:00 when the business was closed, so they were simply left outside in front of the door. The bouquet was also completely different than the one I ordered - much smaller and different flowers. It looked nothing like the bouquet I actually ordered. The vase was also totally different - not as big of a deal, but still disappointing. Terrible company!!”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We sincerely apologize for the disappointment caused by the delivery timing, the condition in which the arrangement was left, and the differences between what was ordered and what was received. We understand how frustrating it is when an order does not meet expectations, especially when same-day delivery and a specific delivery timeframe were important. We truly appreciate you taking the time to let us know about your experience. Your comments regarding pricing, delivery expectations, and product quality are valuable to us and help us identify opportunities for improvement. Thank you for bringing these concerns to our attention and for allowing us the opportunity to resolve the issue. We value your feedback and regret that we did not provide the experience you expected.

Posted 2 months ago

“I ordered the first one and they gave me the second in a vase instead of the happy face cup”

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Posted 2 months ago

Thank you for your feedback. We sincerely apologize that the arrangement received was different from the one you selected, particularly the substitution of the vase and the absence of the happy face cup you expected. We understand how disappointing it can be when a gift does not arrive as pictured. We appreciate you taking the time to share your experience and thank you for allowing us the opportunity to resolve the issue. Your feedback is valuable and helps us improve our products and services for future customers.

Posted 2 months ago

“My wife loved them and they were very beautiful!!!”

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Posted 2 months ago

We’re grateful for your positive review. Knowing that we helped make your experience a pleasant one is the best reward for our team.

Posted 2 months ago

“Dependable delivery, freshest flowers, creative design. Wh0 could ask fort more?”

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Posted 2 months ago

We’re grateful for your positive review. Knowing that we helped make your experience a pleasant one is the best reward for our team.

Posted 2 months ago

“I ordered flowers for a funeral. Not only were they delivered IN A BOX, with me having to rush in the back and cutting them loose from not only numerous rubber bands, but also a zip tie. I was furious, not only did I spend well over $100. I could have gotten a bigger much better arrangement at $24.99 at my local Costco. When I called to complain, the customer service person stated, “Oh if you had read the fine print below the arrangement it states, “delivered in a box”.” First, thank God I ordered it a day early to be delivered! Secondly, why in the world would I want any arrangement in my morning state to be delivered in a box. If I am ordering flowers for anyone, why in the world would I ever want anyone to receive flowers I sent in a way that they would have to arrange them themselves, cutting them from zip ties and arranging it on their own?”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience with us. We sincerely apologize that the funeral flower arrangement did not meet your expectations and that the boxed delivery created additional stress during such a difficult and emotional time. We appreciate your honest feedback, as it helps us better understand how our products and communication impact our customers. We are grateful for the opportunity to address your concerns and work toward a resolution. Thank you for allowing us to resolve this matter, and we appreciate your feedback as we continue striving to improve the experience we provide to our customers.

Posted 2 months ago

“I ordered the blue arrangement but they sent the white arrangement.”

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Posted 2 months ago

Thank you for sharing your feedback. We sincerely apologize that the arrangement delivered was different from the one you ordered, and we understand how disappointing it was to receive a white arrangement instead of the blue arrangement you selected. Please know that a supervisor has contacted you directly to address your concerns and help reach a resolution.

Posted 2 months ago

“Everything was great. The ordering experience was a little vexing as I had a hard time understanding when he spoke to me, but I just kept asking him to repeat himself. He was very pleasant, just had a hard time understanding his english and hoped he got the order correct, and he did ! My grandaughter was very pleased with her flowers.”

Helpful Report

Posted 2 months ago

We’re so grateful that you took the time to share your experience with us! Thank you!

Posted 2 months ago

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