FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.10

3.1 Rating 1,477 Reviews

50 %

of reviewers recommend FTD Flowers

Company Reviews

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While the flowers delivered were accepted w joy - the arrangement was far from the one I chose. So the recipient was very happy - I was Dismayed .”

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Posted 2 weeks ago

Thank you for your feedback and for giving us the opportunity to address your concerns. We sincerely apologize that the arrangement delivered did not match the one you selected, even though we’re glad to hear the recipient enjoyed the flowers. We understand how important it is for the arrangement to meet your expectations, and we truly appreciate you bringing this to our attention so we can improve.

Posted 2 weeks ago

“Flowers were delivered on time in an atractive arrangement. Ordering was very easy online.”

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Posted 2 weeks ago

We appreciate you taking the time to post about your experience.

Posted 2 weeks ago

“I love the flower basket with the windchime perfect gift for the perfect person, Thank you”

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Posted 2 weeks ago

We're so grateful that you took the time to share your experience with us.

Posted 2 weeks ago

“The recipient of the flowers was very pleased therefore making me happy with my choice in flower services.”

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Posted 2 weeks ago

We appreciate your review and appreciate you taking the time.

Posted 2 weeks ago

“I sent to my neice she said they were stunning.”

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Posted 2 weeks ago

We appreciate you taking the time to post about your experience.

Posted 2 weeks ago

“Flowers were birthday gift. She loved them!!”

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Posted 2 weeks ago

We appreciate you taking the time to post about your experience.

Posted 2 weeks ago

“Beautiful flowers! Prompt & on time delivery”

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Posted 2 weeks ago

Thank you for taking the time to review your experience with our service.

Posted 2 weeks ago

“Easy to order, on time delivery, beautiful arrangment”

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Posted 2 weeks ago

We're so grateful that you took the time to share your experience with us.

Posted 2 weeks ago

“The flowers were days late and I saw that on the order but was not able to cancel. I will. Or use you again.”

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Posted 2 weeks ago

Thank you for your feedback and for giving us the opportunity to address your concerns. We sincerely apologize that your order arrived later than expected and that you were unable to cancel it. Your experience is not what we strive for, and we truly appreciate you bringing this to our attention so we can improve.

Posted 2 weeks ago

“Very unhappy. Ordered a fleet arrangement 2 weeks before the delivery date, the day before my desired delivery date I received a email saying that arrangement is not available please choose something else. I don’t understand why no one checked prior to delivery if the flowers were available.”

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Posted 2 weeks ago

Thank you for your feedback and for giving us the opportunity to address your concerns. We sincerely apologize for the inconvenience of being notified so close to your delivery date that the arrangement was unavailable. We understand how disappointing this must have been, and we are committed to improving our processes to better ensure availability checks are completed well in advance.

Posted 2 weeks ago

“Flowers were delivered on time and as represented”

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Posted 2 weeks ago

We appreciate your review and appreciate you taking the time.

Posted 2 weeks ago

“Delivered on time and beautiful”

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Posted 2 weeks ago

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Posted 2 weeks ago

“Reliable in terms of on-time delivery, and usually the quality is quite good. I really like that they use local florists, although sometimes the result is unpredictable. I ordered my sister the Front Porch Bouquet in the Deluxe version. What she got had the same flowers, but seemed pretty light compared to what was shown for "Deluxe" on the website.”

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Posted 2 weeks ago

Thank you for taking the time to review your experience with our service.

Posted 2 weeks ago

“The flowers were beautiful and well received but the shipping was ridiculous!”

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Posted 2 weeks ago

Thank you for your kind words about the flowers—we’re so glad to hear they were beautiful and well received. We sincerely apologize for the shipping experience and appreciate you bringing this to our attention. Thank you as well for giving us the opportunity to address and resolve your concerns—it truly helps us improve.

Posted 2 weeks ago

“The flowers & chocolates were for my sister on her birthday; she said the flowers were beautiful and the chocolates from Fannie Mae, a Chicago company, were delicious!”

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Posted 2 weeks ago

We appreciate your review and appreciate you taking the time.

Posted 2 weeks ago

“I ordered delivery for 5/24/2026 on 5/18/2026 for a very special occasion. Order Number: 60998376966 placed on 05/18/2026 It was showing on tracking that it will be delivered on time on 5/24/2026 morning, and later on the delivery was changed to 5/26/2026 without notifying me. very untrustworthy”

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Posted 2 weeks ago

Thank you for your feedback and for allowing us the opportunity to address this matter. We sincerely apologize for the unexpected change to your delivery date and for the lack of notification, especially given the importance of your occasion. We understand how disappointing this experience must have been and recognize the importance of reliable and timely delivery. Please be assured that we are reviewing this situation carefully to improve our processes and communication. Our team remains committed to assisting you and ensuring a more dependable experience moving forward.

Posted 2 weeks ago

“I placed my order to be delivered on Sunday, 05/24 for my best friend's birthday and paid extra $ for that however it was delivered a day early. Together with the flowers I ordered a box of chocolates for extra $20 and was very disappointed to see only 4 pieces of Ferrero Rocher chocolates in plastic wrap. Comes down $5 per one! Flowers looked ok, not as fresh I'd say and on top of it they put my friend's name together with my last name instead of hers. Go figure.. I am glad it was delivered with the wrong name on it. Would not use this website again.”

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Posted 3 weeks ago

Thank you for your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize for the issues you experienced with your order, including the early delivery, the chocolate assortment, and the incorrect card details. We understand how important timing and presentation are for special occasions like your friend’s birthday, and we regret that we did not meet your expectations in this instance. Your comments have been shared with our team so we can improve both our product descriptions and delivery accuracy.

Posted 2 weeks ago

“There were there when I needed them. But, I wouldn't exactly call their roses top quality. Some started drooping on the forth day.”

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Posted 3 weeks ago

We sincerely apologize that the quality of the roses did not meet your expectations. This is not the level of quality we strive to provide. Thank you for your feedback and for allowing us the opportunity to address and resolve your concerns. We truly appreciate you bringing this to our attention.

Posted 3 weeks ago

“I ordered flowers to be delivered ON Mother's Day or the DAY BEFORE. They did not deliver on Mother's Day. I emailed customer service the day after Mother's Day saying I would like a refund or a delay in delivery as my mother would be out of town the following week and they COULD NOT be delivered then; they said they would respond. And they delivered it a week late - after the date I said was too late. I emailed again customer service, and they only refunded me 20%. Horrible experience. Will not order again.”

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Posted 3 weeks ago

We sincerely apologize for the delivery delay as well as the inconvenience this caused. This is not the level of service we strive to provide. Thank you for your feedback and for allowing us the opportunity to address and resolve your concerns. We truly appreciate you bringing this to our attention.

Posted 3 weeks ago

“I ordered flowers for Mother's day and the flowers were supposed to be delivered between 5/7 to 5/10 (Mother's day). FTD missed the delivery so I reached out to them. They responded with this boiler plate wording and gave me a new delivery date. When the new delivery date did not deliver my flowers they gave me another delivery date. I went thru this 4 times with them and the last delivery date they gave me was 5/19. This is unacceptable. These were supposed to be delivered by Mother's day and they think delivering the Mother's day gift over 9 days late is acceptable? Ridiculous. I finally asked for a refund in full amount. FTD had the worst customer service and now my Mother's day gift ruined my surprise for my mom. I will NEVER EVER order from them again!! If I could give them negative stars I would!”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback. We sincerely apologize for the repeated delays, lack of follow-through, and the frustration this caused, especially for such an important occasion as Mother’s Day. We understand how disappointing it must have been to have your gift arrive far later than expected and to experience ongoing delays and communication issues. We truly appreciate you bringing this to our attention. Please know that a supervisor has reached out to you directly to review and resolve your concerns.

Posted 4 weeks ago

FTD Flowers is rated 3.1 based on 1,477 reviews