“FTD did not fulfill this order and it was placed on Monday with the flowers to be sent to a memorial service scheduled for Saturday in a church . They did not even attempt to deliver the flowers to the service, instead I received an email notice of "incomplete delivery " after the service was over. The delivery time could and should have been verified ahead of time by either calling me or the church. This is the last time I will use FTD for any orders .
Sent from my iPhone”
“I ordered a bouquet for a friend's birthday online and opted for next day delivery. The flowers were not delivered. I called four times the next day to find out what happened, and I spoke to someone at corporate who assured me that she was going to make sure the order was fulfilled. Well, it wasn't fulfilled. When I discovered the original order had not been fulfilled, I requested a specific florist in the area because I knew they were in the FTD network. The customer service agent told me they could not tell me whether or not the order was sent to them. I hung up the phone, called the florist I requested, and they had not received the order. Corporate stated they sent the order to a third florist, and they didn't fulfill the order either. There was no communication as to why the order was never filled or delivered - this was not a complex bouquet either. I had to make another order with the preferred florist on their specific website - which displayed the ordered bouquet prominently - at twice the price I originally paid. The customer service agents were rude, combative, and constantly talked over me.
I'm glad this wasn't an order for a funeral because it would not have made it.
I will not give FTD.com any future business. For a company that has been in business for generations, I'm disappointed to see what it has become.”
“Do not use 1800 flowers or FTD. They will surely take your $$$ and not deliver what you ordered. I placed the order with plenty of lead time and they still screwed it up. Then a customer service rep I spoke with but could barely understand kept saying "its delivered"..... nope it wasn't. I spent over a 150.00$$, I purchased the "exquisite" arrangement with add-ons such as balloons and a card, none of it arrived. I called my CC company to dispute/cancel the payment. After haggling w/ the csr rep who I could barely understand I was able to get my $$$ refunded. Do yourself a favor and avoid FTD and 1800 flowers. Buy from your local Mom & Pop florists instead, you'll save yourself a bunch of aggravation.”
“Placed an order for a sympathy plant for a friend who just lost her husband. This morning I received a email that the delivery would be made today. This afternoon received another email saying that they were unable to secure a florist for delivery. Asking if I would like something sent out of their special gift box instead. Called customer service could not understand a word the gal was saying. Asked to speak to someone different. The second person was not any better. Asked for a refund. Was told That the refund was made. I immediately get another email reordering my original order.Customer service should have people that can speak good english that you can understand. I now need to contact my credit card and dispute 2 charges instead of one. I will never use them again.”
“Flowers were never delivered, yet they sent me an email that the delivery occurred. I ordered the flowers on Thursday for a Friday delivery. The delivery never happened on Friday as requested, and I followed up with an email. On Saturday, I received an email that the delivery had been made, but when I confirmed with the recipient, she mentioned that she had not yet received the flowers. So now as of Sunday, there was still no delivery made at which point I requested that the order be cancelled and requested a full refund. Why would they send an email that the delivery was made when in fact it had not? It's very disappointing to receive this kind of customer service, poor customer service from a business that I always considered reputable. I will NEVER provide my business to FTD and I will spread the word to as many people as possible within my network to NOT use FTD.”
“I ordered a sympathy arrangement for a loved one to be delivered, it was never delivered when I called to ask where it was they tell me your order was not available do tou wanna choose a different arrangement...OMG!!!..I didn't recieve a email telling me this or nothing!!....I am HIGHLY UPSET.!!!...this could've been avoided had they had the common decency to inform me of this in an orderly manner...I will not be using them again”
“Ordered flowers a week prior to date needed. They are going to be delivered the day after I requested. They have the audacity to charge $120+ and then not even get things there on time. I know flowers are not life and death, but you would think you would get your delivery dates on time.”
“Beautiful flowers but they delivered late TWICE. They got it wrong the first time so they redelivered it for me promising to get it on time and it’s an hour late so far and no word. Don’t expect them to follow your delivery notes.”
“I ordered a same day delivery order for a friend who was having the 1 year anniversary of their death. The company didn't do the same day delivery and emailed me that they could deliver it in the next 3 days... Maybe don't even provide this feature then?”
“Horrible don’t get flowers from them .. there’s your warning ‼️ these were $92. And they look like they will die in one day .. nope 👎🏻 and they were delivered late so ya I’ll stick with supermarket flowers!!”
“As I ordered flowers for a dear family member's funeral, I realized there was no place to specify time of service. I reached out to their chat and was connected to an efficient and professional person who handled the situation perfectly, even though I had to disconnect quickly without full information on the order. I appreciate the care and thoughtfulness!”
“They made my sister happy . They made her think “of Monet”. The person who wrote my sentiment , had beautiful printing . It was just what my sister needed after a horrible fall which left her with stitches in her head and legs. Bruises on her body ,The idea that the arrangement made her think of Monet was wonderful to hear from her .”
“I’ve been using FTD Flowers for years .
And never once have I been disappointed with them. I live in Nebraska and my Mom and Dad live in California so it is Important to me that they feel loved when all special occasions come around.
My dad has passed, so it is even more important for my mom to know how much she is loved and missed.
And that is what FTD Flowers does every time. Thank you for keeping a daughter connected to her mother.”
