“I want to give a 1 star review but flowers were delivered, just not what I ordered. Beware, I ordered from FTD and they sent the order to this local florist as seen on the envelope that came with the order. On FTD's website you select the arrangemnent then select standard, deluxe or premium. I chose premium but standard was delivered. The delivery guy is also on camera not ringing the doorbell and leaving the flowers sitting outside for over 2 hours before we realized they had been delivered. One of the flowers is missing half of its petals and another is drooping. Absolutley angry that a local florist decided to save themselves money and deliver a standard arrangment. I will no longer order flowers online and you have a better chance just buying flowers at your local grocery store. Ater filing a complaint with FTD they decided to refund 30% of the payment. They should have re-delivered exactly what I had ordered along with a 50% refund.”
“I ordered chocolate strawberries for my fiancée and they came in looking like a murder scene. Packaging could be done differently in order to prevent this.”
“Ordered bouquet for Valentines day for $60.00 plus $24.95 shipping and tax over $90.00
Received only 11 good roses 1 broken and no other fillers with it.
Sorry looking for over $90.00
Save the money. Wal Mart would have been better. Going there now for better flowers.”
“I ordered Valentine’s Day flowers three days in advance, and they were still undelivered after 9 pm. A service rep said they would come the next dat - but that was unacceptable. I was able to get a refund, but there is absolutely no excuse for such service. The company obviously is more interested in taking orders than in satisfying customers. This is the last time I will use FTD. I encourage others NEVER to use them. Wish I could have left zero or negative stars.”
“Here I sit on valentines day, and the 300.00 flowers that I ordered for my wife, are not here. I don't need them tomorrow. I needed them today. This is the 2nd time ftd has done this to me. Im done with this company. Keep your flowers and refund me my $. FTD, ruined my valentines, again. Smh.”
“Terrible service. I called 4 times to change the delivery address. I got someone in India who barely spoke English. I finally got the address changed and received email confirmation and they still sent them to the wrong address. I will NEVER use FTD again.”
“It’s Valentine’s Day 2025. My daughter and grandson didn’t get their flowers and strawberries, and it is 7:46 pm. I’m an FTD Plus member and pay those annual fees; still, I placed the order several days ago for florist delivery today. Guess what. Tracking shows they SHIPPED the order TODAY. I’ve been on hold with customer service for 34 minutes. I’m done with FTD. What a horrible business!”
“I’m only leaving a one star because it won’t allow me to leave zero or negative stars.
This company is awful to deal with and I’m not 100% it’s not a scam! I ordered flowers to be delivered to my wife on Valentine’s Day and I kept tracking them and all it said delivery scheduled and finally I got an email at 7 o’clock at night saying it was delivered and it was never delivered. I wait on hold for 20 minutes just to speak to someone who has no idea what they’re doing, and I could hardly understand who continues to tell me that they need to speak to the florist to see if the flowers were delivered. Save your money purchase flowers elsewhere. I will never do business with this company again.”
“Ordered Valentine flowers a month ago. Did not even show up for delivery on valentine's worst customer service. Ever 1 hour on hold to even talk to customer service.”
“I ordered a Valentine’s Day gift set with flowers and others items on February 6th.they let me set a specific time for delivery which was for February 14th at 9:00am and now it’s 5:00 pm and I still haven’t received no call or email saying product is out for delivery,so I finally call customer service and now they telling me my delivery time is from anywhere from 9:00am -6:00pm and apologize for the inconvenience,”
“Received order was not even close to what was shown online. Huge waste of money. If I wanted a grocery store bouquet, I would have went out and bought one. Absolutely embarrassing on Valentine's Day. Do not waste your money on this company.”
“Flowers were wilted and drooping. Arrangement looked absolutely nothing like what was depicted online. Flower, color, combinations, vase, size in general, completely wrong.”
“I spent $90 on $7 worth of flowers. I complained so they credited me $12. Big deal. Shop ANYWHERE else. See below to view the what I ordered vs. what I got. Just awful. I am EMBARRASSED to have sent these.”
“I received a bouquet that was advertised as having "15 stems". It was 12, and it's clear from the packaging that's what they intended to send. One was broken, 6 were wilted and couldn't be revived. I complained to FTD but only got robo answers since I hadn't purchased the flowers. I certainly don't want to complain to the person who bought them for me, but I hope they never use FTD again. Quality was terrible, and since I had to look up the bouquet type to see what I was supposed to receive, I know they payed $60 for what would have been about $15 in the local grocery store, and would have been in much better shape.”
“Poor customer service. Wrote incorrect address on delivery. Item was returned to FTD by UPS because apparently whoever is writing addresses is of lower intelligence. How do you mess up a business addresss? Low quality product and service. I’ll never use FTD again. Better to support my mom and pop shops.”
