FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.11

3.1 Rating 1,558 Reviews

50 %

of reviewers recommend FTD Flowers

Company Reviews

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

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“If I could leave zero stars I would! I ordered the DELUXE version for a coworkers wife fighting breast cancer to brighten her day. Well she sent a thank you and the picture she sent me was a photo of a couple roses. NOT a deluxe version at all, it has more leaves than flowers. I sent an email to complain and they refused to refund anymore and said they would send the correct version. I agreed, my coworker thought they delivered a second in error because they are THE SAME ONES! Not only that they are wilting after 2 days!!! SAVE YOUR MONEY AND GO ELSE WHERE because this is what $110 gets you!”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize that the arrangement you received did not meet expectations, particularly given the meaningful reason behind your order. We truly appreciate you bringing this to our attention, as your feedback helps us improve our service and product standards, and we value the chance to work toward a resolution.

Posted 4 months ago

“If I could give a ZERO u would! I ordered flowers for my childhood friend’s brother on Sunday for a delivery for that Tuesday. Today is Thursday and the flowers STILL haven’t arrived!! The tracking and FTD said they will arrive TOMORROW! Well the funeral was TWO days ago. The rep, Sinora first said my friend could pick them up at funeral home! What?!?! Then she said they can send send them to her home. I gave Sinora my friend’s home details. She said they would be delivered tomorrow by 9pm. I also asked for a full refund, she said she can give 30%. I asked for a manager and she went to talk with “the team” for the 4th time and said 50%. Or cancel the order, get a full refund and no flowers to my friend. She put me on hold a couple more times and The final time she said now they cannot deliver flowers to my friend!!!!! After about 35-40 minutes on the phone with her I gave up and she cancelled the order. Now I have to call another florist, I’ve had better interactions with 1-800-FLOWERS. I WILL NEVER USE ftd AGAIN!! They need better vendors, this isn’t the first time but I was giving them another chance.”

Helpful Report

Posted 4 months ago

We do not have any record of an order associated with the details provided in your review. If you could share additional information, we would be happy to continue our search and provide further assistance if an order is located.

Posted 4 months ago

“I ordered a bouquet of flowers for nearly $70 for my grandfather’s widow. We do not live in the same state, so ordering the bouquet online seemed to the most feasible option for sending her an arrangement. I called her to make sure the flowers arrived because I was informed via website notifications that they were delivered, but a photo was not included in the delivery notice. She sent me a picture of the flowers that she had received that day. There were 3 bouquets in the photo. None of the arrangements looked like what I ordered. Two of the bouquets were very pretty and the other one was clearly a sweet thought. I called FTD to complain that my arrangement had not yet been delivered despite having paid for same day service. Customer service sent me a picture of the flowers sitting on the stairs leading to my grandfather’s home. Initially I didn’t recognize the house because we don’t use that door to access the home. Then I became irritated because the photo was of an arrangement that I had not ordered. Clearly, there was a mistake. The mistake was using FTD to provide a gift for someone I care about. I cannot express the disappointment I felt as I realized that the unattractive floral arrangement was the one that was sent from me. I will never use this service again! What I ordered was sweet and dainty. I picked colors that I knew Nana would like. What was sent looked like it had been robbed from a nearby gravesite. Thank you for nothing. Below is what I ordered vs what was delivered.”

Helpful Report

Posted 4 months ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 4 months ago

“Flower's beautiful. Where enjoyed by all.”

Helpful Report

Posted 4 months ago

We're so grateful that you took the time to share your experience with us.

Posted 4 months ago

“DO NOT USE THIS COMPANY!!!!!!! You will not get what you paid for!”

Helpful Report

Posted 5 months ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 4 months ago

“This has been the worst experience ordering flowers online. Do yourself a favor and find another provider. I ordered flowers to be delivered on the 3rd. It is now the 7th. Day after day emailing an AI customer service account, on the phone with customer service over and over being promised it’ll arrive the next day. False promises, no updates. Nothing but disappointment and letdown for myself, but more importantly for who I ordered the flowers for. 5 days later, still no update. Avoid at all costs.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We truly appreciate you taking the time to share your experience, as it helps us identify areas where we need to improve and better support our customers. We sincerely apologize for the delay in delivery and for the lack of clear communication throughout the process. We understand how disappointing this must have been, especially given the importance of your order. We are grateful you brought this to our attention and thank you for allowing us the opportunity to make things right.

Posted 5 months ago

“Great and fresh flowers! Great service. Easy to order. And arrived on time.”

Helpful Report

Posted 5 months ago

Thank you so much for your kind words! We’re delighted to hear you enjoyed the fresh flowers, smooth ordering process, and timely delivery. We truly appreciate your support and look forward to serving you again soon.

Posted 5 months ago

“If I could give 0 out of 5, I would. Ordered at $70 bouquet scheduled for delivery two weeks ago that has yet to be delivered. Customer service has been no help at all in fixing this. They tell me it was delivered, but that is not true.”

Helpful Report

Posted 5 months ago

We sincerely apologize for the frustration regarding your undelivered order and the concern about being informed it was delivered when it was not. A supervisor has reached out and left both a voicemail and email to address this issue and work toward a resolution with you.

Posted 5 months ago

“The last 3 deliveries have been very sub par. Most recent delivery had the wrong vase and flowers on ad were purple and what was delivered was pink flowers, previous two times flowers were to be delivered to a school and the recipient ended up receiving her flowers several days after they were scheduled. If I had another option for flower delivery, I would use it.”

Helpful Report

Posted 5 months ago

Thank you for your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize for the repeated issues you’ve experienced with your recent orders. We understand how disappointing this must be, especially when consistency and timeliness are so important. We take your concerns seriously and are reviewing these matters to improve both product accuracy and delivery reliability moving forward.

Posted 5 months ago

“Overall display was beautiful. Unfortunately, two of the roses we're broken upon delivery.”

Helpful Report

Posted 5 months ago

Thank you for sharing your feedback with us—we truly appreciate it. We sincerely apologize that some of the roses arrived broken, despite the overall arrangement being beautiful. We value your feedback and appreciate you bringing this to our attention, as it allows us the opportunity to resolve the issue and continue improving our service.

Posted 5 months ago

“I asked for refund but you ignore it and email insisting me to order again from a company that was not able to deliver as promised . FTD flowers did not make a proper delivery for me. It was left outside and customer service had said they would deliver it in person. I will never order from FTD flowers ever again and am requesting you to mail me a check with refund as a good business practice.”

Helpful Report

Posted 5 months ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 5 months ago

“FTD flower delivery. The flowers I ordered as a thank you for a friend were not only delivered after business hours at my friends place of business but they were not anything like the picture they advertised online. What they sent after my friend had left for work was pitiful. I requested a full refund. They offered me $20 on an order over $100 that looked nothing like what I requested. Don’t waste your money on the company. I am so disappointed and embarrassed.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you encountered, especially with the late delivery and the arrangement not reflecting what was advertised. We understand how important this gift was and regret the inconvenience and embarrassment it caused. We appreciate you bringing this to our attention. A supervisor has since reviewed your concern and reached out directly to ensure it is resolved appropriately.

Posted 5 months ago

“The flowers were ok and they were dilivered on time BUT...the image in the ad shows a specific vase in the shape of a happy face mug type thing. That was the only reason I ordered it. And after going back I've seen that they have been out of this for a while. Basically, fraud. They could have removed that a long time ago and not used it as an advertisement.”

Helpful Report

Posted 5 months ago

Thank you for your feedback and for giving us the opportunity to address your experience—we truly appreciate it. We sincerely apologize that the vase received did not match the one shown in the advertisement, especially since it was a key reason for your purchase. We understand how disappointing this must have been, and your comments will help us improve the accuracy and updates of our product listings moving forward.

Posted 5 months ago

“Im not writing a long review. If I could give you zero stars I would. What I received was absolute trash. Look at the pictures and see for yourself. I wouldn’t order anything from this company.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We’re truly sorry to hear about your concerns regarding the condition of the flowers. A supervisor has attempted to contact you and left a voicemail and email to assist further, and we remain committed to resolving this issue.

Posted 5 months ago

“The flowers were lovely and arrived on time.”

Helpful Report

Posted 5 months ago

We're so grateful that you took the time to share your experience with us. Your feedback means the world to us! Thanks a bunch!

Posted 5 months ago

“I wanted to have flowers delivered to my mother at work for the start of her 30th year with her company. I placed the order online almost a week in advance. I selected that it was a business so I assumed they would be there by 5 at the very latest. When they weren't delivered by 3 I called and was assured they would be delivered by 5. When I called them back at 5 when they had not been delivered, they assured me they would be delivered by 6. That did not help me since the store was closed by then. I called them the next day after receiving a notice that they had been delivered. I was told they were delivered at 10:30 at night...to a business...seriously? The delivery driver left them at the front door of the business overnight. Mind you this is a retail business on a public street lined with other businesses and foot traffic. They could have been taken at any time. While they were indeed there when my mom showed up to work the next morning, they were AWFUL. I spent $85 dollars on this arrangement and I am not exaggerating when I say I have seen nicer ones in the grocery store for $19.99...what a joke. I am usually pretty understanding with this kind of thing because I work in retail too and I know things happen, but the entire experience was awful from start to finish. I will NEVER use this company again.”

Helpful Report

Posted 5 months ago

Thank you for your detailed feedback and for giving us the opportunity to address your experience—we truly appreciate it. We sincerely apologize for the multiple delivery delays, the lack of timely communication, and the condition and placement of the arrangement. We understand how important this occasion was and how disappointing it must have been for the delivery not to meet expectations. Your comments are very important to us and will help us improve our delivery coordination and product quality moving forward.

Posted 5 months ago

“What an embarrassment. Every flower dead upon arrival. Would have been better off picking up weeds off the side of the road. $130 for the Deluxe peonies… Never again.”

Helpful Report

Posted 5 months ago

Thank you for your feedback and for giving us the opportunity to address your concerns. We sincerely apologize that the peonies arrived in such poor condition, as this is not the quality we strive to provide, especially for an order of this value. Your comments are extremely important to us, and we appreciate you bringing this to our attention so we can take steps to improve our product quality and delivery experience.

Posted 5 months ago

“I was disappointed with the online ordering. An arrangement was added 2 times without me choosing it. I missed it the second time and it cost me twice of what I needed to spend. Will not use again”

Helpful Report

Posted 5 months ago

Thank you for your feedback and for giving us the opportunity to address your concerns. We sincerely apologize for the issue you experienced during the online ordering process. We appreciate you bringing this to our attention, as it helps us identify areas for improvement in our website and overall customer experience.

Posted 5 months ago

“The flowers arrived as scheduled. And I was told it was the prettiest arrangement he had ever seen. Thank you.”

Helpful Report

Posted 5 months ago

We appreciate your review and appreciate you taking the time.

Posted 5 months ago

“Worst experience I've ever had - will NEVER use FTD again”

Helpful Report

Posted 5 months ago

Thank you for your feedback and for giving us the opportunity to address your concerns. We sincerely apologize that your experience did not meet your expectations, as this is not the level of service we strive to provide. We appreciate you bringing this to our attention, as it helps us improve and work toward providing a better experience for our customers.

Posted 5 months ago

FTD Flowers is rated 3.1 based on 1,558 reviews