Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.16

“The price was good. They could not tell me the time of day they were being delivered. The flowers looked very nice - except did not match the photo but matched the style - which was nice….but the birthday balloon was halfway deflated !”

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Posted 1 month ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 month ago

“DO NOT USE FTD!!! I sent flowers to a very dear friend funeral and they looked dead. The arrangement did not look like the picture and the white roses and calla Lillies were brown. I was so embarrassed! When I called they wanted to resend the flowers. The agent who barely spoke English could not understand that you can’t resend funeral flowers. I had to fight to get my monies back. So not only am I upset about the loss of my dear friend I am so upset about the half dead flowers. Please don’t use ftd!!!”

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Posted 1 month ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 month ago

“I ordered flowers for valentines two weeks in advance and the flowers didn't come two days after and already wilted. Now I asked for refund and they said it was going to take 3-5 business days and it has been 10 business days and the refund hasn't shown up yet. I've followed up multiple times and all they say is "check with your bank". I would never recommend them....at all.”

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Posted 1 month ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 month ago

“I paid an over 50% surcharge to have flowers delivered the next day to a friend in the hospital. It takes FTD SIX DAYS to deliver them. And they were sent via UPS!!! Used to be they were delivered by a local florist in the area - not anymore! So I get on a chat with "customer service". They offer to refund the delivery charge - useless since my friend never got them. They offer to send another delivery to her home (I never get an email saying there is an order on the way). Then their agent LIES TO ME and says everything is delivered by a florist. When I ask why my order was sent via UPS he hangs up the chat. Thank you FTD for ruining a wonderful business I used to be able to depend upon. I will never be using you again.”

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Posted 1 month ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 month ago

“I received pictures of the flowers that were sent I was embarrassed”

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Posted 2 months ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 2 months ago

“It was disappointing to only have dirt with some greens showing. Not at all what I thought I had ordered.”

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Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“Flowers arrived on time but when my friend sent a photo, it did not even resemble what I ordered. Second time in a row this happened to the same friend. Very disappointing and will reconsider using FTD in the future.”

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Posted 2 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue

Posted 2 months ago

“Delivered flowers did not look like the photo.”

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Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“Ordered biggest arrangement got the cheapest instead and days late .. Horrible Embarrassing experience for valentines day . How can they mess up five times with one order, they couldn't even get the card right and i still haven't received my refund ... ..”

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Posted 2 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 2 months ago

“The most recent purchase I made this week - the flowers didn’t match what I ordered. Looked nothing like the arrangement I had picked. Was disappointed with it - looked ok but not like what the picture I thought I was ordering first pic is what was delivered and second is the website Picture.”

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Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“Flowers were beautiful. Delivered on time.”

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Posted 2 months ago

We appreciate your review and appreciate you taking the time.

Posted 2 months ago

“Flowers were delivered in a timely matter and were beautiful and appreciated by recipient.”

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Posted 2 months ago

Thank you for taking the time to review your experience with our service.

Posted 2 months ago

“Delivery was great. Beautiful arrangement and she really liked the vase.”

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Posted 2 months ago

We appreciate you taking the time to post about your experience.

Posted 2 months ago

“Everyone LOVED the arrangement!”

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Posted 2 months ago

We appreciate your review and appreciate you taking the time.

Posted 2 months ago

“I ordered the "Coastal Blossom Bouquet - Exquisite" for delivery to my sister in honor of her retirement on 18 Feb 2026. The flowers delivered looked NOTHING like the bouquet I ordered (see attached photos). I called the customer service center and they offered a discount off my order, but I requested they fill the order that was placed. I was told the correct bouquet would be delivered by 0800pm that day. No new bouquet was sent by 0800pm. Called customer service center again the next day and was told it would be by the end of that day (which was a Sunday), so I had my doubts. As I suspected, no deliver. FTD use to be an exceptional company, it’s a shame that it has reached this kind of service.”

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Posted 2 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 months ago

“I ordered sympathy flowers and they emailed me the conformation, but I never received my order. After some phone calls and talk to the customer service I realized they are not a serious company and therefore asked my Bank to dispute the transaction for getting my money back. Save your money, time and do not order anything !”

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Posted 2 months ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 2 months ago

“This order was delivered on February 19, 2026. I ordered Hugs & Kisses Bouquet - Deluxe With Vase. The order was to be red tulips and purple lillies. When the floweres were delivered there was significantly fewer flowers that were pictured on your website. Pluse the lillies and tulips were wilted and appeared to have been frozen. It's now 4 days after they were delivered and they look the same as they did when delivered. I am very disappointed with the quantity and quality of the flowers that were delivered. I don't want them redelivered as it will be a hot minute before I order from FTD again. Chris”

Helpful Report

Posted 2 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 2 months ago

“If there are any problems with your order, their customer service is an India call center. That isn’t a problem except they are not well trained and speak very little English.”

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Posted 2 months ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 2 months ago

“FTD did not send what they were supposed to. I paid for a beautiful premium vase and a white cross on it. They sent the bouquet in a plain glass vase and not a premium bouquet. I am unable to send the photo.Never again 😒”

Helpful Report

Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“Many emails and calls with people you can't understand is the customer service you get with FTD . I did get a full refund after sending a bad review they sent a vase of flowers after her birthday. My order was a plant arrangement not flowers. Oh and if you could revise your review that would be great.... REALLY!!! The plants were half dead doesn't change that fact. I was so frustrated with FTD . Unless you want a disappointed surprise order sent use them. Order wise save your extra fee , go straight to a florist and order.”

Helpful Report

Posted 2 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 months ago

FTD Flowers Reviews

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