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Fuji Mats Australia Reviews

3.2 Rating 9 Reviews
56 %
of reviewers recommend Fuji Mats Australia
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Phone:

3 9357 5354

Email:

info@fujimats.com.au

Location:

Pipe Road,,
Laverton North,
Victoria
3026

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Anonymous
Verified Reviewer
“Purchased mats 3 weeks ago with “express” shipping and haven’t heard nothing since. Have sent several emails, called several times, and no one has provided an update.”
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Posted 3 weeks ago
Andrew H
Verified Reviewer
“Do not buy the one with a he decal. I paid extra for this one only to have the paint flaking off down the crease marks. Hundreds of small paint particles coming off from the creases onto the users skin and clothes. I first noticed this issue to be only minor in the first month. But it gradually got worse to a point where I would have to stop rolling with my kids to sweep up the paint partials and dust it off my kids clothes and skin. I raised this issue with Fuji Mats regarding a warranty claim. I was told many times that I would be called back by someone but was not. I then got an email of Pat Rottura who works for Fuji Mats and provided him with evidence in multiple photos. Months went by and I stopped being replied to. I then began phoning Pat Rottura for updates on my claim. I would be told that he would get back to me where I would wait weeks before calling him again only to be told the same thing again. He has refused to put me through to someone that will assist me and I believe he is reluctant and avoidant to assist me. I am still waiting for a call back, I have done everything I can to claim warranty in a reasonable and respectful way but I would be kidding myself if I thought I wasn’t being ignored in the hope that I just forget about it. This mat cost me about $900 which I got to teach my children ju-jitsu and thought it would be a great experience for us. Only to have to stop every 5 mins to sweep the paint flakes off and lately I we don’t want to use it anymore due to this issue. This has been a terrible experience and the customer service has ignored this issue. I hope my review prevents someone else from going down this path. I remain open to resolving this issue with Fuji mats but as it has been about 4 months since I raised the warranty claim I am not confident it will be taken seriously. I am a father that just wants to teach my kids and enjoy our time together without having paint to everywhere. I would also like to be treated with respect and replied to. Andrew H”
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Posted 6 months ago
Daniel Baek
Verified Buyer
“Paid for next day delivery so it would arrive on my brothers bday. Received it more than a week later.”
Helpful Report
Posted 3 years ago
Thank you for taking the time to let us know about your experience with Fuji Mats Australia. We are sorry to hear that you paid for next day delivery and received it more than a week later. We understand that this caused disappointment on your brother's special day. We really appreciate you bringing this to our attention. Is there any other way we can make it up to you? We would be delighted if you shared with us how we could make this a more positive experience for you. Thank you again for providing us with your feedback.
Posted 1 year ago
Fuji Mats Australia is rated 3.2 based on 9 reviews
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