Furdeco Reviews

Name: Furdeco
Rating: 4.17

4.2 Rating 545 Reviews

79 %

of reviewers recommend Furdeco

Company Reviews

Questions

Metrics

4.2

Based on 545 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Furdeco 5 star review on 24th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I had a bad experience with this company. I contacted them very early to arrange delivery in the hopes I could arrange a time and date to suite. I agreed a date and clearly stipulated delivery needs to be conducted after lunch in the PM. I then patiently waited two weeks. The day before intended delivery arrived and i received a message notifying me delivery of said package will be in the morning. I contacted customer services and informed them this wasn't agreed, to which they responded the time cannot be changed and I would be looking at approximately another 2 weeks to reschedule the delivery. So i then had no choice but to rearrange work, and childcare. The day came and they were an hour late! Terrible customer care, would definitely look to steer from”

Helpful Report

Posted 3 months ago

“Furdeco sent me a text on Saturday 10/08/24 to arrange collection on the 12/08/24. The time slot i was given for a collection was between 12-15, this was not convenient. They said contact them by phone to change if any problems. By the time i picked this text up it was to late to phone as they are only available till 3.pm Monday to Saturday. I phoned first thing Monday morning and left message. I received a text at 12.04 to say they would be with me in around 40-90 minuets. They clearly did not pick up my message. They then phoned me from the office and i told them again it was not convenient, i was told they would get back to me with an alternative date.The collection was arrange through The Range. The item was being sent back due to damage and missing part. I have been in touch with The Range several times who tell me they have emailed Furdeco a few times but they are still waiting for a response. It is now 12 and i am still waiting.”

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Posted 3 months ago

“Good delivery on date arranged and within 3 hour time slot agreed. Two person delivery both men were pleasant and helpful.”

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Posted 3 months ago

“excellent, efficient customer service. Friendly efficient delivery men”

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Posted 3 months ago

“Pre-advised of eta, on time, very pleasant and helpful delivery guys.”

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Posted 3 months ago

“I am delighted with the delivery. They ring to give you a time for delivery and are very prompt. I had no mess left to clear up at all. They were very pleasant men and worked well together. I can't praise them enough They were brilliant.”

Helpful Report

Posted 4 months ago

“excellent delivery . 2 guys phoned me when at my property .brought by large fridge inside house upacked it cheched for damage. they were a delight to inteact with.. no rush or drama. thank you .”

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Posted 4 months ago

“Excellent delivery . Came on time first in queue and they cleaned all the packaging away.”

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Posted 4 months ago

“Brilliant service let me know every step of the way also phoned me around 30mins before they were due to deliver , very polite delivery men”

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Posted 4 months ago

“Arrived earlier than time slot rang me twice whilst at work after explaining abaut time slot I got my daughter in law to go to my home to take delivery guys got sofas in but refused to take boxes or even take them down the two flights of stairs so my daughter in law and me a disabled pensioner had to struggle to get these boxes down and now awaiting someone to come and break down for me not the best service I would expect .”

Helpful Report

Posted 4 months ago

“Firstly items ordered, boxes missing no check on what should be delivered 🙈 Secondly both delivery and member of staff on the phone were rude and unhelpful. Still wrong items delivered 🙈 Really bad experience and it’s not over yet.”

Helpful Report

Posted 4 months ago

“If there was an option for no stars, they would get it. They sent a delivery time and then arrived to deliver 4 hours earlier and told us we weren’t in. Their customer service is appalling, don’t expect anyone to answer or even try and help. They cut calls dead, they tell you it’s your fault. NEVER AGAIN. DO NOT USE FURDECO”

Helpful Report

Posted 4 months ago

“Excellent service. On time, polite and friendly”

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Posted 4 months ago

“They kept me well informed of arrival time. They were polite and helpful.”

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Posted 4 months ago

“Great service , kept informed all the way either by text, email or phone. Friendly delivery people,they unpacked my dining chairs so l was able to inspect them. Would be happy if they were involved in any further orders. Thankyou”

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Posted 4 months ago

“Kept in touch about delivery splot, arrived within time slot and delivered to room required Would highly recommend this company”

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Posted 4 months ago

“Very efficient and polite delivery guys. They text my delivery day which I was able to change by phone without any problem. Text the day before delivery then again day of delivery with a more accurate half hour time slot.”

Helpful Report

Posted 4 months ago

“Great service delivered my decking furniture to my caravan.Kept updated every step. Can’t fault them,will definitely use again”

Helpful Report

Posted 4 months ago

“Emailed a few days before with ETA, Rang beforehand on the day. When they arrived they checked it was for me then unloaded the freezer. I told them to leave in the box outside the house but the kept offering to help unpack and position it, which they did. Then off onto their next job. Excellent service, very polite. Well recommended.”

Helpful Report

Posted 4 months ago

“Phoned in advance time of arrival and delivered packages up stairs as requested. Thank you.”

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Posted 4 months ago

Furdeco is rated 4.2 based on 545 reviews