Furdeco Reviews

Name: Furdeco
Rating: 4.18

4.2 Rating 556 Reviews

79 %

of reviewers recommend Furdeco

Company Reviews

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Metrics

4.2

Based on 556 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good communication to let me know when they were coming had deliveries a few times from these guys also the same polite helpful and akways with the time frames they say”

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Posted 1 year ago

“Great service, on time, quick, polite and very helpful. Best delivery service received.”

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Posted 1 year ago

“Absolutely the worse delivery company I've ever used No effort to help with delivery due to "company policy" your a delivery company!!!!! Never again”

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Posted 1 year ago

“Price and delivery good. Best value and discount code. Delivery communication good.”

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Posted 1 year ago

“The guy was helpful inspected and unpacked the item with me Great”

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Posted 1 year ago

“Furdeco kept us informed with emails and phone calls regarding the delivery day and time. The goods arrived in great condition and the delivery gentlemen were efficient and polite. An excellent service.”

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Posted 1 year ago

“Furdeco kept me well informed in regards to delivery time and day further they were on schedule despite distance travelled. When the delivery arrived the two young men were very polite going beyond the call of duty to navigate a difficult staircase then position a very heavy oak wardrobe in allocated upper floor bedroom. Thank you from a very impressed customer!”

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Posted 1 year ago

“Item arrived safely and exactly on time. Perfect delivery.”

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Posted 1 year ago

“Shocking delivery and post delivery customer service. Shocking. Diesel spilled the full length of the drive. They say they knew there was an issue with the lorry. Three weeks later and still not sent anyone to clean it up. Huge damage physically and environmentally some of which is across the footpath and onto the public road. They had someone quote for clean up and repair of the damage but were not prepared to pay to commission the work so they offered me the derisory amount of £300 which was way less than the costs of a professional clean and rectification work they were quoted by their contractor. They know this since they have a quote so to try and fob me off shows further bad faith. The photo shows the extent of the damage and what needs cleaning. Shocking.”

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Posted 1 year ago

“Gave email and messages notifications if delivery . On the day gave a time slot and half an hour before gave a phone call . Offered to unpack when delivered , I declined because I was busy with something else. Polite driver who wished me a good afternoon as he left .”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Very professional very helpful & polite would use again”

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Posted 1 year ago

“Two guys arrived and delivered the goods in minutes simple and efficient.”

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Posted 1 year ago

“Excellent service provided from call handler to delivery”

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Posted 1 year ago

“Totally dissatisfied with delivery service this morning 16 /6 /2023. Furniture was to be delivered to room , packaging removed and assembled. Furniture was delivered into room and packaging removed but it was not assembled as paid for and as stated on my copy order which was pointed out to delivery men. They called their company and I spoke to a lady who was unhelpful and said that I should contact the store who supplied the furniture. When I pointed out that it was 7-45 am and the store did not open before 9am she said that they could not assemble the furniture as they had other deliveries to make ! Experience confirmed to me that the company has no idea of what customer service means and are not interested in giving it. I also have no confidence in the company taking any notice of and / or corrective action in line with the reviews and comments it receives. The delivery men were eager to leave as they were over the 15min allocated for the delivery ! After they had left the house we noticed that 2 bolts out of 4 needed to fasten the swivel legs to one of the chairs were missing ! !”

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Posted 1 year ago

“Prompt and efficient. Good, clear communication. Helpful and courteous.”

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Posted 1 year ago

“Kept me informed, turned up on time, respected the property and were genuinely nice guys - thank you.”

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Posted 1 year ago

“On time again and as always helpful”

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Posted 1 year ago

“Customer service is good but The driver are not professionals. I asked the driver to leave my item at the concierge. They ignored me and took my item back. It took me 5 days to receive it again”

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Posted 1 year ago

“Delivered with no fuss on time”

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Posted 1 year ago

Furdeco is rated 4.2 based on 556 reviews