Furdeco Reviews

Name: Furdeco
Rating: 4.18

4.2 Rating 556 Reviews

79 %

of reviewers recommend Furdeco

Company Reviews

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Metrics

4.2

Based on 556 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication and delivery details beforehand. Delivery guys very pleasant and respectful. Would have given five stars but they refused to carry up to first floor (we live in a coach house). Left in box in garage for hubby to bring up and build later (I better get him some beers in!). Just something to be mindful of if you live in a first floor property. But other than that generally very happy.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Delivery guys sounds very impatient, no calls at all before arrival; only called when showed up at the door and when we told them we are on our way, only get asked rudely and repeatedly ''how long'' ''5 mins wait is ok but no longer'' I think management is at fault here that their team is too stressed for too short time framed delivery slots when they are delivering heavy bulky furniture which takes longer time obviously to carry and move around!”

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Posted 1 year ago

“Wonderful service . The whole thing from ordering to delivery was perfect and my new mattress is gorgeous.”

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Posted 1 year ago

“Excellent, reliable, prompt and professional service. They accommodated the delivery slot I needed, assembled my new chair efficiently and cleared all the packaging away. Would use this service again. Highly recommended.”

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Posted 1 year ago

“My sofa was delivered within a few days of my having bought it and it came within the time slot I was given with a telephone call from the deliveryman to tell me they would be with me in half an hour. It was very well wrapped and was carefully transported into the house. I am happy with the service.”

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Posted 1 year ago

“Great service my two delivery men were Happym132 &trumpeet m167 they were very helpful and friendly 👍👍”

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Posted 1 year ago

“Staff in the office as well as the delivery crews are brilliant. A few deliveries, and would recommend”

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Posted 1 year ago

“Excellent communication no hanging around and polite delivery guys !”

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Posted 1 year ago

“Arrived within the advised time slot and the two lads were very polite and genuinely helpful. Thank you.”

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Posted 1 year ago

“Excellent service from this company. Lots of communication regarding delivery and in reality delivered my chair 4 days earlier than originally planned, which was much appreciated. Cheerful, polite and helpful delivery drivers. Thank you”

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Posted 1 year ago

“Good communications! Dishwasher delivered, we paid for the instalment but the guy didn’t have a clue how to fo it. He spoke to his company and the woman on the line advice us to get a plumbet as thry were only delivery company. When I zsked to give me the contact number to call she replied to look in the internet! Appalling”

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Posted 1 year ago

“We were kept fully informed on delivery times, great communication from all the team. Special thanks to your delivery men Gurinder and Kuldeep who provided excelent service.”

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Posted 1 year ago

“The customer service was great keeping me informed about delivery times which were adhered too also the telephone call half an hour before delivery was very helpful The delivery men were polite and put the radiator in the exact room i wanted no problem.”

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Posted 1 year ago

“A furniture supplier I bought from used this company for four separate, two-man deliveries to me. One of the delivery men was okay, the rest pretty rough, trying to forcibly push expensive armchairs through doorways or dragging heavy recliners across wooden decking and damaging it. None of them offered to take packaging away as in the other reviews? The final straw was when I phoned their helpline to say that I could not accept a timeslot for a delivery they had chosen and sent by text. I was bluntly told this could not be changed. Absolutely no movement from them, despite having given me different timeslots previously, no response to the seller escalating my request for a different timeslot and no reply to my email - and so the item went back to the seller, who I will not buy from again simply due to their using this company. Really rude and blunt call handler who did not speak English very well.”

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Posted 1 year ago

“I've had 5 pieces of furniture, split between 4 deliveries delivered by Furdeco and all have been brilliant. Their staff are ALWAYS friendly and polite.”

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Posted 1 year ago

“They said delivery would be between 12/3 when in fact they came earlier. They even phoned to say they wear on there way. The 2 men were very polite ad respected my property big thanks to the 2 men that made my delivery”

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Posted 1 year ago

“Great.. was given pre warning of the delivery time, and the two men turned up pretty much on time. Assembled the furniture and prepared to leave. They wanted to leave the packaging, but when I asked them to take it, they agreed.”

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Posted 1 year ago

“Good customer service around arranging day and time. Excellent delivery team. All in all a good experience.”

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Posted 1 year ago

“Very reliable and efficient service, also very polite delivery men”

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Posted 1 year ago

Furdeco is rated 4.2 based on 556 reviews