Furdeco Reviews

Name: Furdeco
Rating: 4.18

4.2 Rating 556 Reviews

79 %

of reviewers recommend Furdeco

Company Reviews

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Metrics

4.2

Based on 556 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not great. Promised a delivery between 10-1300. Didn’t arrive till 1400. Along with the second parcel - got charged twice for one. delivery in the end”

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Posted 1 year ago

“Thank you so much to the two gentlemen who delivered my freezer today.They were so polite,helpful and friendly and arrived on time.They are a credit to the company.”

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Posted 1 year ago

“Perfectly polite delivery over 2 days. Chairs first then the sofa and on both occasions very polite staff and the goods delivered to the room of my choice. And they even offered to build my sofa. Couldn’t fault a single thing”

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Posted 1 year ago

“Customer service was excellent. They were very helpful on working around a day when I would be there to accept delivery. Notified me the day before . Delivery guys text me to let me know what time they would arrive. Item placed in house where it needed to be. Overall very pleasant experience, would highly recommend.”

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Posted 1 year ago

“Arrived on time, polite delivery and very pleased with goods”

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Posted 1 year ago

“Excellent, friendly and professional, good communication, safe delivery.”

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Posted 1 year ago

“Furdeco arrived within the allocated time slot. Always a good sign. The two staff were polite and helpful. I have no complaints”

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Posted 1 year ago

“Very happy with service,prompt and reliable”

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Posted 1 year ago

“Had my sofa delivered in a surprising 2 days after confirmation that a courier had be selected. Lovely gentlemen managed to get 1 half of my corner sofa through the door. Part 2 was a little more difficult and had to say sorry but there were sure it would fit without the packaging but they were not allowed to un-package the sofa due to there policy incase any damages occur on there behalf. I said not to worry, after they left, myself and my mum unpackaged both parts of the sofa and then asked two friends to help manoeuvre the second part of sofa. All in all they tried very hard to deliver the package and help with everything. I live in a flat so getting both parts of the sofa in the building was very easy and clean.”

Furdeco 5 star review on 31st August 2023

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Posted 1 year ago

“Very inflexible Explained I’d had surgery not interested in helping me lift mattress from floor to bed😡”

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Posted 1 year ago

“Had my mattress delivered this morning,well in the time frame,they even carried it up stairs for me,two really polite lads nothing was a problem to them,the company is great,informed me at every stage of my parcel best company I have dealt with,thank you so much,,”

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Posted 1 year ago

“Excellent service driver and partner brilliant recommend to anyone”

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Posted 1 year ago

“Furdeco (who I've never had experience with before) were excellent in keeping me informed throughout the process, by email, text, and phone. The driver carried out my instructions of where to leave my package if he got there before I managed to get home, and the package was in very good condition, with no damage whatsoever (which is unusual for deliveries these days). I would definitely recommend Furdeco for your deliveries.”

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Posted 1 year ago

“Furdeco is the worst delivery company . Furdeco has refused to deliver my goods . Its been 2 months now.”

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Posted 1 year ago

“Delivery was bang on time two lads helpful and friendly top marks”

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Posted 1 year ago

“m44 prince and m74 hamjot We’re excellent . Great delivery team . To be honest I’d employ them. Sort of guys you want working for you . 100% excellent . Thanks Pete”

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Posted 1 year ago

“The pre-delivery phone contact was good and gave an early 2 hour time slot for the following working day. Prior to delivery I had a phone call to give an estimated arrival time. The driver arrived within a few minutes of this time. Both he and his mate were helpful and left my radiators as agreed in my garage. An excellent service.”

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Posted 1 year ago

“Furdeco is the worst delivery company in the UK . Customers should be aware and protect their mental health by not dealing with this company or asking a retailer to deliver your goods with this company . They are full of half truths and do not care about you . Most especially their management staff like supervisor in their complaints department . This company projects half truths , does not respect customers concerns and notifications . They will drive you crazy . A company with no tracking system . They expect you to be at their beck and call and wait at home for days to receive your goods .very impolite , rude , lieing staff including their management. They will not release goods to your neighbours even when you notified them. They will not adhere to notes left on the account by the customer. They will want you to be calling them and still will not follow agreements reached over the phone. Deal with them at your peril! It will cost you both your time and money and mental health . .The delivery never took place . To punish me , the goods were returned to retailer . act was supervised by their manager - complaint department. A department saddled with resolving customer complaint but doing the opposite by deepening customer aggravation. Date of experience: 20 July 2023”

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Posted 1 year ago

“Excellent service, kept updated daily by phone on the time of delivery. Arrived and delivered right on time. Would definitely use this service again.”

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Posted 1 year ago

“Delivery very quick and delivered as advised. We were phoned with time slot and delivery took place at correct time. Very helpful delivery men. Very good service.”

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Posted 1 year ago

Furdeco is rated 4.2 based on 556 reviews