Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,889 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,889 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 5th February 2025

Cassie

Furniture 123 5 star review on 9th December 2024

Claire Cruickshank

Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

547

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely item but very difficult to assemble and even then there are some gaps we can’t close.”

Helpful Report

Posted 4 days ago

“My snuggle chair was delivered on time and the delivery guys were helpful and waited whilst I unpacked it and checked the item was correct. The chair is wonderful, lovely colour and looks great in my lounge as extra seating.”

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Posted 6 days ago

“Very nice fire and fireplace,,very well packaged good service all round”

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Posted 1 week ago

“Perfect product once again”

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Posted 1 week ago

“Amazing service and quick delivery. Product was as described.”

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Posted 1 week ago

“Matched my navy wardrobes and packed really well, no marks or scratches. It took a bit of time to assemble but that’s why the price is so reasonable. Better quality than Sharps!!!”

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Posted 2 weeks ago

“I am so happy with this beautiful high quality Lexi high gloss chest of drawers from furniture 123 and delivery and customer support were excellent. I bought a separate mirror and added to it and it looks beautiful. I will definitely buy from them again and the price is great too !”

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Posted 2 weeks ago

“Nice chest of drawers - expensive delivery but nice courier. Excellent customer service especially as had a bit of an issue re a scratch but quick to resolve. Overall very happy !!”

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Posted 3 weeks ago

“This company is a scam. They sent me faulty furniture and in different colours, the products didn’t match their description in the website. Furniture 123, deliberately ignored my requests to return and get refund. They sent a text message that they won’t accept return and won’t give my money back. Fraudsters and scammers, they deserve zero stars!!!”

Helpful Report

Posted 3 weeks ago

“I ordered 3 pieces of furniture, and one of them had a slight fault. Furniture 123 were easy to contact, and dealt with the issue quickly and effectively. Great customer service”

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Posted 3 weeks ago

“I read the reviews before buying and am so pleased I did because I love love love my new drinks cabinet. It’s a statement piece in my living room. Looks the business! Thank you”

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Posted 3 weeks ago

“Items arrived very fast ie next day delivery. I may have not read the description properly but I searched for a walnut wood unit with marble top. I received a dark mdf piece with a marble painted top - rather funny…. These are just temporary items so I don’t mind….”

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Posted 4 weeks ago

“I am very happy with the delivery service , as my package was bought up by 2 very efficient and friendly young men.”

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Posted 1 month ago

“the delivery was spot on and hauled up a few stairs with a cheery manner. the product has made me happy so I am very satisfied with F123. thank you.”

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Posted 1 month ago

“Bought a console table for my daughter for Christmas. Arrived quickly and well packed. Looks lovely. There was a very slight crack in the wood which does not detract from the overall look and did not require a return but the company dealt with this quickly and to my satisfaction.”

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Posted 1 month ago

“Sadly the fire I had delivered had a fault, I requested a return . With no argument I was sent a QR return free post. And received a full refund 3 working days later.”

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Posted 1 month ago

“Table as described. Arrived very early on specified day of delivery. Can recommend this company.”

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Posted 1 month ago

“Lovely footstool, great service.”

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Posted 1 month ago

“Excellent Service.”

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Posted 2 months ago

“Easy collection”

Helpful Report

Posted 2 months ago

Furniture 123 is rated 4.5 based on 5,889 reviews