Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,905 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,905 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 22nd March 2025

Furniture 123 1 star review on 10th August 2024

Laurie

548

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, had issue with missing part of Furniture - this was resolved immediately and new order despatched within the day. Great customer service”

Helpful Report

Posted 1 week ago

“Sent for a fabric sample for an ottoman on the Sunday to match a bed I had .I received it on the Wednesday ordered the ottoman on Thursday and received it Friday morning . Excellent customer service and the ottoman is fabulous. I’m a hard person to please but service was outstanding in this instance”

Helpful Report

Posted 1 week ago

“Delivery was on time and the bed I bought is absolutely stunning! I had an issue with one of the pieces being broken on delivery and customer service were on the ball and they sent a new piece within a week of receiving the bed. All very quick and excellent customer service.”

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Posted 1 week ago

“Amazing customer service! The top surface of our coffee table was damaged, they sent another one for free and super fast! The quality is good!”

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Posted 2 weeks ago

“All thanks to Oliver Trade for returning my profits and money I invested with them. Reach them via whatsap +44-7 9085 45298.”

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Posted 2 weeks ago

“Pretty reasonable wardrobe for the price paid and delivered quickly. A few screws short but I had spares. Only strange thing that may worry somebody is on initially hanging doors the gap was about 35mm. I thought I had been sent the wrong doors as not normal practice Anyway screwed adjusters out to their max and closed centre gap to an acceptable 8mm. For my 92 year old mums dresses she’s happy :)”

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Posted 2 weeks ago

“Fabulous sofa. Such great service”

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Posted 2 weeks ago

“I returned a item, customer service was brilliant, refunded straight away ,would shop again thanks”

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Posted 4 weeks ago

“Had an issue with my daughter’s bed, but this was promptly resolved and a new part was sent out as soon as it was ready. Great customer service”

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Posted 4 weeks ago

“Whitewashed oak wide chest of drawers Lovely piece of furniture..looks good in my bedroom…excellent price..have seen similar at twice the price”

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Posted 1 month ago

“I bought a chair & footstool, arrived quickly and just as described. Self assembled within 30 mins, and I am now sitting in comfort typing this. Thankyou furniture123 :)”

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Posted 1 month ago

“Happy with the Company, recommended 👌”

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Posted 1 month ago

“Omg I ordered velvet orange sofas and they are better than i expected. All fine with delivery I asked for a certain date n it was no trouble”

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Posted 1 month ago

“Resolved my query promptly!!”

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Posted 1 month ago

“I have 1 Year experience about this platform it's very good”

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Posted 1 month ago

“Furniture123 are absolutely amazing. Nothing is too much trouble for their staff/team members , Customer service is first class and their products are exactly as described . I purchased the Payton 4 & 2 seater sofas , I am now saving to get the lovechild and matching pouffe, this company is very highly recommended A*****”

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Posted 1 month ago

“Lovely item but very difficult to assemble and even then there are some gaps we can’t close.”

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Posted 2 months ago

“My snuggle chair was delivered on time and the delivery guys were helpful and waited whilst I unpacked it and checked the item was correct. The chair is wonderful, lovely colour and looks great in my lounge as extra seating.”

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Posted 2 months ago

“Very nice fire and fireplace,,very well packaged good service all round”

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Posted 2 months ago

“Perfect product once again”

Helpful Report

Posted 2 months ago

Furniture 123 is rated 4.5 based on 5,905 reviews