Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you. everything went to plan, pleased with the product and delivery spot on.”

Helpful Report

Posted 4 years ago

“The quickest and easiest furniture delivery I have ever experienced! The bedside tables match the photos on the website, and the measurements provided are accurate. They complete my guest room!”

Furniture 123 5 star review on 2nd October 2020

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Posted 4 years ago

“Easy to order had no problems with delivery x very happy with my purchase thanks furniture 123 will definitely use you in future”

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Posted 4 years ago

“Five start service and the furniture is great quality and exceeded expectations!! Love it!!!”

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Posted 4 years ago

“Thank you again for your brilliant service,my parcel arrived on time,from the moment of placing my order it was excellent. On a personal note I will always purchase from this company.”

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Posted 4 years ago

“As before, very good service in that items arrived within a few days. The items look good but disappointed the quality this time and felt they were overpriced”

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Posted 4 years ago

“Arrived on day and when driver called to say it would. Unit was easy to build as all parks clearly labelled, hinges etc in separate bags. Will use 123 again”

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Posted 4 years ago

“Really quick delivery and very nice sofa, Would definitely recommend and use again.”

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Posted 4 years ago

“Absolutely love this bed so pleased with it colour and quality so good looks more expensive would definitely recommend”

Furniture 123 5 star review on 1st October 2020

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Posted 4 years ago

“Quick delivery, however I wanted to cancel my delivery and choose a different payment option but no one was answering from customer service and I emailed several times. I finally received an email 3 days after the delivery which was too late.”

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Posted 4 years ago

“A great bed. Good communication about delivery date and friendly delivery drivers. It took longer than expected to make but a great, solid bed.”

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Posted 4 years ago

“Excellent service Quick response and delivery on time definitely use again 👍”

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Posted 4 years ago

“Really happy with my cabinet, it looks much more expensive than it was. Solid and well made and i only had to fix the legs. Very good value. Arrived very quickly so apart from the grumpy delivery driver all good.”

Furniture 123 4 star review on 1st October 2020

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Posted 4 years ago

“Item was delivered three days after the due date and clearly isn’t oak! It’s a wafer thin, paper-like coating and looks like it belongs in an MFI catalogue. Really unhappy with this item but it was needed and already late. The one star is for the delivery drivers who were very friendly...... The item is very expensive for the quality.”

Furniture 123 1 star review on 1st October 2020

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Posted 4 years ago

“Very pleased ideal size for small area well made easy to assemble would recommend.”

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Posted 4 years ago

“We bought a small dinning table for our caravan. Ordering was really easy and it was delivered the very next day. Good quality table and will definatly use again.”

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Posted 4 years ago

“They where a great company to deal with everything they offered and promised they did and the delivery service was one of the best I’ve used the lads where so good and polite which is great in these times will use them again”

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Posted 4 years ago

“Fabulous product and amazing value for money !! We are super impressed with our products and would recommend furniture123 to anyone .”

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Posted 4 years ago

“Good quality furniture Delivery was on date and time and the delivery men placed items just inside my door due to Covid restrictions. All small fixings were in separate bags so selection of the correct item as described was easy. My only downside was you need at least 3 hours plus to put together so dropped a star rating for this.”

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Posted 4 years ago

“Good delivery, 2 of us to put together instructions easy to follow and bed looks amazing. Would order again.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews