Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“top quality furniture at reasonable prices along with faultless service and delivery”

Helpful Report

Posted 4 years ago

“Quick response for order lovely quality of product. Although the delivery was much later than first thought but you have redeemed this totally not your fault”

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Posted 4 years ago

“Delivered when it was meant to be, on time. Delivery price was good for a larger item! The desk itself is absolutely lovely, to the extent we are considering purchasing another!”

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Posted 4 years ago

“Was exactly what I ordered... was delivered within the time frame.. delivery guys great insisted on removing shoes & off loaded old sofas to one of their girlfriends”

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Posted 4 years ago

“Friendly, efficient and everything as agreed. Great selection, great prices and Super fast delivery.”

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Posted 4 years ago

“Excellent service. Hall table I purchased was received the next day using the “named date” option and is very good quality. Was packed extremely well so no damage. Very pleased with purchase.”

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Posted 4 years ago

“Quick delivery and quality furniture”

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Posted 4 years ago

“Excellent quality for the money. Great communication when it was coming and out for delivery. No issues at all”

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Posted 4 years ago

“So impressed. I’ve never bought from Furniture 123 before but I’d definitely buy from them again. Speedy delivery, furniture was really well packaged and easy to assemble. Highly recommend.”

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Posted 4 years ago

“My order was delivered late but it was definitely worth the wait. The team were also really nice when I called to find out where my order was. Seemed like an issue with their courier and not them”

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Posted 4 years ago

“Prompt delivery. Good quality piece of furniture, which has solved my shoe storage issue.”

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Posted 4 years ago

“Over the moon with my purchases. Prices were much lower than many other companies for exactly the same product, delivery was very prompt and communication throughout perfect. Was rung to book in delivery, texted in the morning with ETA and arrived when promised. Faultless and cannot recommend enough!”

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Posted 4 years ago

“Yea great product took a while to build it but it is worth every penny good for all your tech gadget like tv and soundbars and your consoles”

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Posted 4 years ago

“Great sofa, great price. Just like the photo and great that you don’t have to wait 12 - 20 weeks!”

Furniture 123 5 star review on 2nd October 2020

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Posted 4 years ago

“After your website stated “item in stock” 2 months ago I’m still waiting for the tv cabinet. Problem with suppliers I’m told!!! How can there be a problem when you supposedly have it in stock. Also had a days leave from work on the scheduled delivery date and was never informed it wasn’t arriving until I chased it up. Totally poor service with no thought for your customers”

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Posted 4 years ago

“Still awaiting my delivery of my item for yourself”

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Posted 4 years ago

“Product as described Delivery on time Delivery drivers helpful Good packaging”

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Posted 4 years ago

“Great bed easy to put together fast delivery perfect?”

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Posted 4 years ago

“Lovely item. Delivered promptly. Excellent service. Would definitely recommend.”

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Posted 4 years ago

“This sofa is excellent value, really comfy and looks amazing. The only problem was I couldn’t screw the legs on properly. The screws just wouldn’t go into the holes.”

Furniture 123 4 star review on 2nd October 2020

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews