Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery very delayed but updates and info exchange excellent”

Helpful Report

Posted 4 years ago

“Great service!! Fast delivery!! Thank you”

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Posted 4 years ago

“The chair is absolutely gorgeous and just how I imagined it to be. It would of been 5* if the delivery tracking had been accurate and up to date. But a lovely surprise when it arrived.”

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Posted 4 years ago

“Great product as seen”

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Posted 4 years ago

“Very happy with the bed my daughter loves it! It was so easy to build great instructions very sturdy and looks great.”

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Posted 4 years ago

“Good quality furniture at a good price, easy to assemble and regular updates on order”

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Posted 4 years ago

“I bought 4 items from Furniture123. 1. TV Unit - arrived with some chipped corner, but because I cannot afford to wait for exchange/re-deliver as it has already been delayed due to covid, I did not make complain to Furniture123. Quality is ok, assemblement is a 2 men job as it is very heavy. 2. Shoe Cabinet - same design as my TV Unit but it was delivered in good condition. Happy with the quality too although the instructions to assemble was slightly confusing at first. 3. Mirror Cabinet - came in perfect condition too. 2 men work to mount it to the wall as it was quite heavy, does compliment my modern style bathroom so I am happy. 4. Mirror for second bathroom - came with cracked mirror. I am still in the middle asking for a replacement, customer service has slight delay due to covid which is understandable. I am not sure yet how complicated/easy the replacement process will be at this point. Overall the description of all my products are accurate and I would give 5 stars if it was not due to damaged delivery.”

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Posted 4 years ago

“From start to finish it was exceptionally good I would definitely recommend your company to everybody value for money us fantastic and my item is absolutely lovely. I cant say anything negative it was great customer service great value for money and I was soooooo impressed”

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Posted 4 years ago

“Very prompt service from placing order to delivery!”

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Posted 4 years ago

“Fast service. Item well packed and easily assembled. Good quality for price.”

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Posted 4 years ago

“Very happy with my two wardrobes and set of drawers. Excellent delivery service under the covid 19 situation....the delivery team were very helpful & friendly.”

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Posted 4 years ago

“Very happy with my order of 3 bedside drawers. Good quality and stylish. Delay in delivery but this is understandable with current events. Always kept me informed with new delivery date.”

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Posted 4 years ago

“Good product at a value for money price, with very prompt delivery”

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Posted 4 years ago

“Very pleased with my purchase well made and looks a lot more expensive than it was customer service excellent! Thank you .”

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Posted 4 years ago

“Excellent service, I love my bed it's beautiful 😍 lovely product. Very satisfied customer.”

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Posted 4 years ago

“Very pleased with quality and speed of delivery Very good service”

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Posted 4 years ago

“Kitchen bar stools arrived within a few days of ordering and very good quality and east to assemble. Very good service”

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Posted 4 years ago

“Helpful delivery drivers and excellent communication. They kindly called with an eta and was promt. All delivered safely and securely. Couldn’t ask for more! Happy customer 😊”

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Posted 4 years ago

“First class service”

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Posted 4 years ago

“Overall very satisfied with the wardrobe and bedside drawers. Quality is good, packaging was the best I've ever seen which ensure the product was well protected. Good communication and pre-delivery customer service. Negatives, not really, but rated 4 as magnetic catches in wardrobe split due to over tightened screws and not assembly instruction. Although there were no instructions this wardrobe was easy to put together - very intuitive.”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews