Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous website, easy to use, fantastic product choice and great prices. Ordered a new ottoman that was delivered very quickly and packaged well. All sizes, colours and details exactly as per the website and looks amazing. I cannot recommend highly enough. 🙌😊😍”

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Posted 3 years ago

“Really excellent product and Uber quick service.”

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Posted 3 years ago

“Excellent friendly customer service, great quality too very impressed would use again!”

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Posted 3 years ago

“Looks fab and so easy to build”

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Posted 3 years ago

“Very pleased with the product; good quality”

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Posted 3 years ago

“Delivered the sofa in literally less than 24h. Ordered on Sunday pm was delivered on Monday at 5pm. The sofa look is as expected but the quality of velvet is better than expected! Great value for price.”

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Posted 3 years ago

“Great chest of draws, delivered next day for a premium but worth it. Quality can’t be faulted and sure it’ll last years”

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Posted 3 years ago

“Very pleased with the product and with the excellent customer service”

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Posted 3 years ago

“Lovely furniture. Really good quality. Both the upholstered bed and white gloss chest of drawers are sturdy and just as seen on the photos online. The only thing was that I didn't know what time the furniture would be delivered between 7a.m. -7p.m. until the morning, which made organising someone to be there trickier. Could you perhaps let the customer know the day before instead?”

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Posted 3 years ago

“Brilliant value furniture delivered very quickly! Would definitely recommend”

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Posted 3 years ago

“Furniture is great. Just the customer service and delivery let it down. Changed my delivery date 3 times and took exactly 3 months from the date I ordered receive it.”

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Posted 3 years ago

“You need to be more transparent with the parcel company you use. Product was two days late and boxes where sodden. Would question if I used you again.”

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Posted 3 years ago

“I was delighted with the service and quality of the bedroom furniture recently purchased.”

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Posted 3 years ago

“The chest of drawers where better than I thought”

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Posted 3 years ago

“Top quality furniture highly recommended”

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Posted 3 years ago

“Really pleased with my bedroom furniture good quality. Good prices. Delivered safely will recommend”

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Posted 3 years ago

“Your delivery crew were absolutely superb. On time, polite, helpful. I cannot thank them enough. The bed itself is perfect. Very good quality and excellent value for money. Very happy customer. I would highly recommend.”

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Posted 3 years ago

“great service, great communication, great product and good price.”

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Posted 3 years ago

“Really great service and both sofas look amazing only issue is that the fabric colour in both sofa look tried contacting but no reply. Please call me or contact me as to how we can resolve this slight issue please see below pictures”

Furniture 123 5 star review on 21st November 2020

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Posted 3 years ago

“Great communication with fast delivery. Really happy with sofa.”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews