Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication, delivery on time by professional guys, and product exactly as described.”

Helpful Report

Posted 4 months ago

“Good service. Quick delivery. Good quality item.”

Helpful Report

Posted 5 months ago

“Easy website. Quick delivery. Great quality wardrobe and chest of drawers. Much better quality than I was expecting for the price. Gorgeous white gloss well packaged . Would certainly use the company again.”

Helpful Report

Posted 5 months ago

“Really happy with this beautiful stool.”

Furniture 123 5 star review on 5th June 2024

Helpful Report

Posted 5 months ago

“Excellent service and the quality of the pergola is excellent .brilliant for the price and looks great”

Helpful Report

Posted 5 months ago

“Very easy site to navigate, purchased 3 blue belt bar stools for our new kitchen that look amazing. Great product, does exactly wot it says on the tin Paul Essex”

Helpful Report

Posted 5 months ago

“They answered any questions I had ,it was a quick delivery and an excellent quality pergola that looks great on my patio .”

Helpful Report

Posted 5 months ago

“Cream pine chest of draws and matching bedside tables. Fab price good quality . Delivery was excellent came the following day can’t fault customer service. Would order again if needed anything.”

Helpful Report

Posted 5 months ago

“Excellent from send a swatch right through to receiving the item. Really pleased with this lovely dressing table stool.”

Furniture 123 5 star review on 1st June 2024

Helpful Report

Posted 5 months ago

“Very good service many thanks”

Helpful Report

Posted 5 months ago

“Furniture was delivered quickly and was gorgeous - so shame about shocking communication. I ordered two sofas and was told no issue with first one. However for second sofa, within 48 hours I was told 5 different things (via the website, emails, my customer account, phone call) - that the sofa would be delivered in 7 weeks, in 3 weeks, in 3 days, in 2 days and that it had already been delivered! I was totally confused. I received a lovely sofa very quickly - but the stress and confusion caused by poor customer communication, spoiled what would otherwise have been an excellent experience.”

Helpful Report

Posted 5 months ago

“No bother returns policy and helpful staff.”

Helpful Report

Posted 5 months ago

“Any problems are sorted very quickly.”

Helpful Report

Posted 6 months ago

“Ordered on the Saturday and it arrived in the bank holiday Monday !! Couldn’t ask for a more seamless purchase and delivery . Love my new chair only thing would be I would have liked it a little more in length … it’s not a massive seat , but either way I love this loveseat !!! Would fully recommend !!!”

Helpful Report

Posted 6 months ago

“Quick delivery, easy assembly and quality sofa. I’ll recommend to anyone”

Furniture 123 5 star review on 8th May 2024

Helpful Report

Posted 6 months ago

“Bought new teal 2 seater sofa, having already bought orange on last month. Looks really nice together in our new sunroom. Great quality, great value, and super quick delivery. Furniture123 100% recommended.”

Helpful Report

Posted 6 months ago

“I bought a lazy spa was best price I had seen and the the delivery was brilliant next day perfect Thank you”

Helpful Report

Posted 6 months ago

“Really happy with the bunk bed I purchased. It was on sale so got it for a good price with comparison to other websites. Delivered promptly. Was easy enough to assemble at home with two people. The instructions said 1 hour for two people to assemble but unless you’re a tradesman I would say closer to 4- 6 hours. The main thing is my son is very happy with it.”

Helpful Report

Posted 6 months ago

“Brilliant customer support and beautiful products.. I dont know how long lasting they will be but I have so far ordered 2 beds and 1 day bed and they look lovely. Changing mind one day before and alternative was offered. I am please”

Helpful Report

Posted 6 months ago

“I want to say that Furniture 123 are the best they couldn’t fix my broken table it was however replaced thank you for your prompt service excellent customer service”

Helpful Report

Posted 6 months ago

Furniture 123 is rated 4.5 based on 5,860 reviews