Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt delivery. Kept me updated when they were on the road. Really pleased with the love chair 😊👍”

Furniture 123 5 star review on 19th October 2020

Helpful Report

Posted 4 years ago

“Furniture as expected, took about 3 hours to assemble. Please follow the instructions carefully which are well written and lead you through assembly. Do not remove plastic wrapping until directed in instructions.”

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Posted 4 years ago

“Excellent, Helpful customer service line, on-time delivery and great bed thanks.”

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Posted 4 years ago

“Such a luxury looking bed Frame a fraction of luxury price! Love a touch of glam this is now our statement piece in a almost plain room. Delivery was as expected on time, had a couple of service queries which were sorted to my satisfaction. The mattress isn’t the greatest it’s just okay and I probably wouldn’t go for the one they recommend and have a browse however that was my fault for not checking the website and going to the add on that comes up!”

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Posted 4 years ago

“SUPERB service from Furniture 123. I looked all over for 2 velvet dining chairs in a light grey and found them at Furniture 123. Sooooo pleased with the service. I ordered the chairs quite late on a Sunday evening and the chairs arrived early afternoon on the Monday! That is five star customer service. The chairs were very well packaged, easy to assemble and look AMAZING! They are super comfortable, super stylish and contemporary. I am over the moon with the service and products. The cost of the chairs were very very reasonable and the quality is superb.”

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Posted 4 years ago

“Excellent product! Real good value for money and the service and delivery was first class. I would definitely recommend and will use again in the future”

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Posted 4 years ago

“lovely furniture cant wait to add another piece”

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Posted 4 years ago

“Excellent quality and simple explanatory instructions for assembly. Really good value for money.”

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Posted 4 years ago

“Good value for money, sturdy furniture and good quality.”

Furniture 123 5 star review on 18th October 2020

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Posted 4 years ago

“Excellent quality. Prompt delivery. Reassuring customer care throughout. Very impressed!”

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Posted 4 years ago

“Fabulous fast service and the item has completed my lounge perfectly!”

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Posted 4 years ago

“Great service!! What can I say!”

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Posted 4 years ago

“Great service, got my item within a couple of days. Great prices and good quality products. Would definitely use them again.”

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Posted 4 years ago

“Excellent communication and fast delivery. My son's delighted with his new bed. I would have given 5 stars but I think that the £50 delivery charge is quite expensive .”

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Posted 4 years ago

“Fabulous service. Ordered Saturday night and received my bar stools the following Monday. Absolutely love them. They give my kitchen the wow factor!”

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Posted 4 years ago

“Excellent service and delivery man could not have been more helpful”

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Posted 4 years ago

“Really keen price for the ottoman we purchased and very impressed with the quality of materials and finish. Added with virtually next day delivery for a large item, it's very easy to be happy with furniture 123.”

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Posted 4 years ago

“Excellent product and service”

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Posted 4 years ago

“Amazing solid bed thank you my son loves it.”

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Posted 4 years ago

“Price was right. Lovely friendly delivery men they were on time.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews