Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the look of this bed, very good quality for a very good price. Customer service was excellent, arranged for delivery at a later date which was no problem and it arrived on time, the only reason I didn't give it 5 stars is because it was a little difficult to put together, but otherwise great colour and looks good in my new bedroom 😁 Thanks 123 Furniture”

Helpful Report

Posted 4 years ago

“This is fabulous garden seating and the table height is higher than i expected. You could eat a meal at it. Very easy to put together, I managed on my own with just a little help to place it in position. As others said the cushions need a bit of time to work out but a really comfortable set for a fab price!!”

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Posted 4 years ago

“Really happy with my new sofas very comfortable and u love the colour. Delivery was put back a week but I was OK with that.”

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Posted 4 years ago

“Fab sofas and great communication and delivery, very happy!”

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Posted 4 years ago

“Beautiful chair, the colour is exactly what I imagined. Good description from seller very happy with the product. There are slight creases in the velvet hence the 4 stars but hoping this will fade out and I really do love it! Delivery took a little longer than initially planned but good communication. Product packed well and easy to assemble.”

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Posted 4 years ago

“Delivery slot offered earlier than expected and was very pleased with garden furniture”

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Posted 4 years ago

“Nice quality unit well packaged and delivered on time and safely. Fairly straight forward to put together and door adjustments well explained. Would have received a higher score except for the fact that the light requires an adapter to work in the UK. I missed it on the website and for the price I think it should be included.”

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Posted 4 years ago

“Fantastic product, prompt delivery, hassle free. Delighted customer.”

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Posted 4 years ago

“Great service and fantastic product.”

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Posted 4 years ago

“I'm living my purchase of my ottoman. Wonderful colour, sturdy. Am happy with my purchase”

Furniture 123 4 star review on 30th July 2020

Helpful Report

Posted 4 years ago

“Wardrobe Took two weeks to arrive despite saying in stock on purchase. Doors poor quality and one damaged. Took 10 days to respond ignored the pictures I sent and asked me to upload pictures, when I complained they asked me to send pictures to another team who acknowledged them and then asked for pictures. They offered me £30 to keep the damaged door like that was ok, it’s not! An offer they repeated twice. Still waiting for my replacement door around 6 weeks later which they are now referring to as my missing part. It’s not! Possibly the worst Customer service I’ve ever experienced. Product is ok if you can be bothered with the agro then go for it, I won’t be using them again or any of there sister companies I’d recommend you don’t either.”

Helpful Report

Posted 4 years ago

“Bad service, wouldn't use this company again. Ordered table and chairs on 7th June, they emailed back 8th June that the goods ' should be with you shortly'. I received another email on 6th July( in response to mine asking when my goods would be delivered) giving me a delivery date of 30th June. Waited in all day, no delivery and no response to emails asking where goods were. Couldnt get through on phone. Eventually spoke to couriers themselves. They had no knowledge of the delivery date but I have now fixed up with them directly to deliver my goods.”

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Posted 4 years ago

“Fantastic Quality product. Good value for money. Excellent packaging and delivery service. Highly recommended supplier.”

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Posted 4 years ago

“Very pleased with my mirror table easily assembled and delivered on time”

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Posted 4 years ago

“As we have not yet unpacked the shower yet we cannot give a quality assessment. The item was delivered quickly and very nice chap put it in garage for me exactly where we wanted. Expertly done Price was good and we were imformed of delivery time before it arrived.”

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Posted 4 years ago

“Furniture has still not arrived! Yet you still keep asking me for a review. Would have been nice to be able to sit outside now the weather is good.”

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Posted 4 years ago

“Have ordered many items from here and have never been disappointed. Excellent quality furniture, prompt service and always delighted with purchase.”

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Posted 4 years ago

“Prompt delivery .. easy to inflate .. lovely design .. wish they had matching cushions.”

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Posted 4 years ago

“Brilliant from start to finish. Called and spoke to a very helpful man when ordering my rattan corner sofa. Ordered on Monday arrived on the Friday. Love the quality and look of the furniture. Will definitely use this website again.”

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Posted 4 years ago

“Very prompt delivery”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews