Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery of table and chairs was on time and i looking great Thanks”

Furniture 123 5 star review on 5th August 2020

Helpful Report

Posted 4 years ago

“Bought a pair of oak bedside tables. Everything I hoped they'd be. Lovely to look at and really good quality. Very impressive packaging to protect its' precious contents. Great value for money.”

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Posted 4 years ago

“Item arrived on time and pleased with my it. Communications were good when needed. Good service that's all you need.”

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Posted 4 years ago

“Absolutely delighted with the sofa bed I purchased, good quality and a great price. Fabric looks very luxurious and certainly looks more expensive than what it actually cost. The downside was the assembly of the item. My dad is a joiner and it took him a considerable amount of time as instructions weren’t clear and he had great difficulty getting the screws to fit in the current place. Also found the delivery driver quite abrupt. He had difficulty locating the property and then left 2 boxes, one of which was particularly heavy, in the communal hallway to my flat. It was then difficult for me to move into the flat on my own. Overall, great product but assembly instructions and delivery were lacking.”

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Posted 4 years ago

“Fantastic communication, very quick delivery & helpful delivery drivers. Really pleased with our new, very well made bed.”

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Posted 4 years ago

“Good quality furniture, better than expected, lost a star gue to quite a delay in delivery”

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Posted 4 years ago

“Not happy my item was damaged in left side texted got no reply”

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Posted 4 years ago

“Great service and great products I am very happy with my purcheses”

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Posted 4 years ago

“The Angelica dining table is absolutely Beautiful. All came intact, wrapped really well. First time ordering from furniture 123 and will certainly be ordering again. Thank you!”

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Posted 4 years ago

“Very good price and delivery!!thank you!!!”

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Posted 4 years ago

“I placed ny order and was initially given a date for delivery, the date was changed to two days earlier...the info stated i would get a text 30 minutes before delivery...i got a phone call instead...everything that was said in ny email was carried out 100%....my table was packed very well, and delivered on time by 2 very professional delivery men...i am very pleased and would recommend your services without hesitation. Thank you”

Furniture 123 5 star review on 4th August 2020

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Posted 4 years ago

“I bought a mirror console table and its beautiful, very good packing , good communication specially with delivery . Excellent service”

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Posted 4 years ago

“Really like my Julian Bowen Monza 2 seater retro sofa. Stylish, compact and easy to assemble. Importantly it's comfy.”

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Posted 4 years ago

“Great beds..great communication from company and updates and super delivery. Highly recommend”

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Posted 4 years ago

“Absolute beautiful bed for my daughter, she’s never been out of it since we put it up haha typical pre teen !! Amazing delivery time and the lads who delivered it were spot on 10/10 overall defo recommend and use store again.”

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Posted 4 years ago

“Great price, great delivery and very happy with my coffee table! Would definitely recommend to others.”

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Posted 4 years ago

“Didn't reflect that no stock was available. Very disappointed.”

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Posted 4 years ago

“Lovely bed (blue amara), looks good and well made for the price. Delivery is a little slow and moved a couple of times but the communication was good.”

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Posted 4 years ago

“Love my orange settee , loved the price , loved the service and the delivery men where rearly good carnt find fault with any would strongly recommend”

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Posted 4 years ago

“This furniture was pretty easy to assemble. It looks really stylish & is extremely good quality for the price paid. I would highly recommend this lovely furniture.”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews