Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service I received and love the furniture too”

Furniture 123 5 star review on 27th May 2021

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Posted 3 years ago

“There was an issue with a faulty part. I only needed the part but they replaced the whole item straightaway.........excellent service. will recommend.”

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Posted 3 years ago

“Excellent furniture, customer service and delivery is fantastic,I’m a very happy customer and will definitely buy from 123 Furniture again.”

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Posted 3 years ago

“My offer was placed by mistake and unfortunately I couldn’t stop the delivery but 123 explained to me what to do and everything was sorted quickly and efficiently”

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Posted 3 years ago

“Ordered an item to match something ordered last year. New item fine and very nice but poorer quality unfortunately. Contacted customer service who gave a significant discount. Happy with that. I have to say their customer service is excellent.”

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Posted 3 years ago

“I had a fault with my original product, which I didn't realise until it was being fitted (3 weeks after I received it) Iafter informing furniture 123 they promptly sent me a replacement. It came 2 days later. We'll impressed with this service. Thank you.”

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Posted 3 years ago

“Delivery, service and quality of product was excellent.”

Furniture 123 5 star review on 21st May 2021

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Posted 3 years ago

“Great customer service!”

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Posted 3 years ago

“Excellent customer service. Very nice people to do business with and also good quality sofa.”

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Posted 3 years ago

“I am happy with my order and it’s easy to assemble and delivered in time.”

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Posted 3 years ago

“I ordered chairs prompt delivery nice quality chairs but unfortunately didn’t match with our dinning table ask for return which was accepted without any objection and refunded within few days Very happy with their customer services Thank you”

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Posted 3 years ago

“I ordered a beautiful lamp table that was damaged upon opening. Having contacted customer services a swift courier collection was arranged and a refund was issued. Despite this hiccup I would definitely shop with Furniture123 again, I really cannot fault thier customer service, brilliant 😊👍”

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Posted 3 years ago

“The item I ordered is stunning! It's excellent quality, easy to assemble and I'm very very pleased with furniture 123 Even the delivery guys were totally awesome. I was kept informed constantly. From start to finish this was a pleasurable experience. Very happy customer here. Thank you”

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Posted 3 years ago

“I had to return a fire that was faulty they arranged pick up quickly and was given full refund would definitely use furniture 123 again .”

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Posted 3 years ago

“I wanted to return a bed and took a deep breath expecting the usual fob off but had a really efficient, friendly experience that was so refreshing. The collection was managed and the refund effortless. I was really impressed and will definitely use Furniture 123 again. Honestly your customer service is second to none, more companies need to take a leaf out of your book. Thankyou.”

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Posted 3 years ago

“Ordered 3 bar stools. Excellent quick delivery, however one was faulty. Reported fault and the stool was replaced in 48 hours! Brilliant customer service and communication.”

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Posted 3 years ago

“Really good price - Delivered next day - great quality bed but most importantly - had a few bits missing - the customer service department sorted this out very quickly. Gives me confidence in this company and I will recommend and use again myself.”

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Posted 3 years ago

“I placed an order in February. Used PayPal credit and do far paid 2 monthly payments. Delivey date kept getting pushed back. The week before delivery I emailed to check up and was told all was good for the delivery date. 3 days before delivery I get an email pushing the date back again another 4 weeks away. I have no faith that my order will be in stock by the new delivery date.”

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Posted 3 years ago

“My sister ordered this bed for me, it arrived on the day & time I was given, I did have an issue with the delivery driver however Furniture 123 was prompt with sorting this out & refunded my delivery charge back to me, which was very unexpected, but what good business. My bed was assembled on Saturday & I’m so pleased with it, I would of never been able to put it together, you do need someone who’s experienced.... However it looks amazing & very elegant in my bedroom & so much storage which is perfect for anyone who needs storage. Thank you Furniture 123”

Furniture 123 5 star review on 10th May 2021

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Posted 3 years ago

“Beautiful well made beds in a perfect pink colour you won’t be disappointed. Perfect for every princess. Great delivery great communication would definitely use again as this was our first experience and won’t be our last”

Furniture 123 5 star review on 9th May 2021

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews