Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the quality of the bed , the delivery men were lovely and polite. Very reasonable priced and came exactly how it looks online if not nicer would definitely order again. Also had a few issue with my payment when ordering and the customer service on the phone was great.”

Furniture 123 5 star review on 21st August 2020

Helpful Report

Posted 4 years ago

“Really pleased with the lights I ordered, they came within a week. No problems at all”

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Posted 4 years ago

“I ordered a product in June and then got told it would be another 4 weeks until delivery. This then increased to waiting until the end of August. Now this has increased to waiting until November. I have tried to get in contact with the company via phone to get a refund but they will not answer. I have therefore emailed but 10 days later still no answer. DO NOT BUY FROM THIS COMPANY.”

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Posted 4 years ago

“Great service, packed very well, instruction easy to follow and the drawers are well made. Very happy 😊”

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Posted 4 years ago

“Very prompt service and nice heater at a bargain price”

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Posted 4 years ago

“Great customer service and speedy delivery. Love my big velvety ottoman:-). Happy to recommend”

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Posted 4 years ago

“Received chairs last week very impressed with quality they look stunning Kept updated regularly by emails regarding time and date of delivery will use furniture 123 again.”

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Posted 4 years ago

“Delivered on time, really easy to assemble, and excellent quality. It looks stunning in my bedroom.”

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Posted 4 years ago

“My sideboard is stunning, very happy with the product and price, looks like it should cost a lot more. Delivery was fast next day. Overall I was happy with the service provided.”

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Posted 4 years ago

“Beautiful foot stool , just as described. Really good value for money too.”

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Posted 4 years ago

“First time using furniture 123, will never go to a physical shop again! Amazing prices, great products and first class service, was sceptical on delivery service but on time with no issues, product is exactly as described. 10 out of 10 and will be using again!”

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Posted 4 years ago

“Very happy with the speed of delivery and quality of the bed.”

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Posted 4 years ago

“Desk arrived on time and once construction finished it is of excellent quality”

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Posted 4 years ago

“Perfectly pleasant phone transaction whereupon I paid for and agreed a delivery date. Product info given turned out to be incorrect. Item advertised as "fully assembled " came on a day not agreed to. One piece arrived one day, two pieces on a separate day. Have accepted items as I imagine to start a cancellation/refund process would just bring more problems. Will now have to pay for a tradesman to assemble. The big selling point for me was the "fully assembled " description. Read reviews before purchase and owners also highlight the assembled status.”

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Posted 4 years ago

“Very happy with my table good price and delivery was excellent helpful drivers”

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Posted 4 years ago

“Great product sturdy and easy to assemble my daughter is chuffed to bits . Delivered on time with lots of communication along the way Would recommend”

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Posted 4 years ago

“Absolutely cannot fault them. Within 18hrs of ordering the patio furniture it was delivered. Driver communicated with me to let me know what time he would be which is fantastic. As for the black rattan corner patio set & table, I would highly recommend it to anyone. What a stunning piece especially for the price. One very VERY happy customer”

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Posted 4 years ago

“Great windermere mid bunkbed only issue was some of the bolts didnt fit properly. Needs 2 people for some of the build and took a while but well worth it 😊 Excellent quality pine wood & the delivery guys were really polite. Passing all boxes into the door ways not allowed in homes due to covid.”

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Posted 4 years ago

“Lovely chest of drawers and extremely well made. Nice to have something a bit different for a dressing room. Only 4 stars as delivery was dumped at doorstep in rain and drivers wouldn’t carry indoors for us.”

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Posted 4 years ago

“Fabulous service from start to finish. Ordered Table and two dining chairs for the conservatory At a great price. Looks worth much more and fits perfectly with the rest of the room. Won’t hesitate to use Furniture123 again.”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews