Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service , delivery and suit ,”

Helpful Report

Posted 4 years ago

“This bed is great. My son is 9 and he loves it-it’s the sturdiest bed we’ve ever had for him. We also added lights (led) to the shelves and it just makes it look amazing .”

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Posted 4 years ago

“Well made wardrobes easy to put together”

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Posted 4 years ago

“I have to say I was a bit concerned purchasing a bed from this company after seeing some of the reviews. However, I cannot fault them one bit. Delivery was exactly as they said, a text the day before giving me a delivery slot and I was phoned on the day half an hour prior to let me know they were on their way. The delivery men were very pleasant and everything was correct and present. The only downside was that the instructions were not the best but it wasn't rocket science and we worked it out.”

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Posted 4 years ago

“Very happy”

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Posted 4 years ago

“Really efficient service and really happy with the product.”

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Posted 4 years ago

“Kept in the loop by friendly staff. Great item descriptions and pictures.”

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Posted 4 years ago

“Kept in touch with all the time regarding delivery Furniture was ok for the price and does what I need it to do Friendly service will definitely use again”

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Posted 4 years ago

“Couldn't fault the how quickly the bed was delivered. The delivery itself was quite unprofessional, tatty well worn van no driver ID, the 6 boxes were dumped in the porch, all feedback for this has been sent as per previous request form. The bed itself was formed of 6 different boxes, none of which were labelled at to what part of it each box was (it was a cabin bed which included drawers and bookcases etc), so had to unpack everything all at once to find the pieces we needed to complete the bedstead first. The wood itself seemed quite flimsy in places and was quite difficult to put some pieces together as there were pre-drilled holes either missing or in the wrong places. It would also help if the wood was labelled as the fixtures were, or even if in the instruction manual the pictures gave a clearer indication of the different pieces. It took 2-3 hours to build everything, with two of us doing separate bits. Once the full set was put together, it looked lovely and very effective, and my 5 year old son adores his new bed. It seems strong and sturdy and will hopefully last into his pre teen years.”

Helpful Report

Posted 4 years ago

“Completely useless. having ordered the tables we wanted, we were told there was a 2 1/2 week delay for delivery, but we waited anyway. The delivery date was confirmed, so we waited in, but nothing arrived except a feedback form asking how well they had done. Having tried to contact the customer services or follow the tracking system (Not available for our delivery) another week later we get an email saying the tables are longer available. So looking online, I find they're still advertising the tables which they can't deliver to us. Completely appalling customer experience all round”

Helpful Report

Posted 4 years ago

“The main part of my order has gone missing I have been trying to track it down The delivery company tell me it’s been sent back to your company due to a missing part. All I’ve had off you is a text message saying they returned it to you. Looks like the order has been cancelled online, but where is my money??? There is a 4 hour phone queue & knowone has contacted me directly by phone....come on!!!”

Helpful Report

Posted 4 years ago

“My daughters bed was ordered the beginning of June, you moved the delivery date three times and on the date was due to be arrived it didn’t. No call no email!!! Waited on all day. After being told it was it was being delivered the following morning that was wrong toI and you postponed again!! so I have asked for a refund and I’m still waiting..... Never use this company!”

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Posted 4 years ago

“As always great efficient customer service”

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Posted 4 years ago

“The delivery was terrible. The agents refused to carry it up the stairs, claiming that they were not insured to do so. Given that the feedback form asked if they moved the furniture into the right room, this seems like a lie. Further to that, if you aren’t able to carry furniture up stairs that should be written well in advance at the time of purchase. I would have made other arrangements”

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Posted 4 years ago

“On time and kept me informed”

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Posted 4 years ago

“Left me and my 12 year old to carry the sofa into my house alone-this was unsuccessful”

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Posted 4 years ago

“The ottoman came when expected and in good time. It’s a beautiful addition to our room and is lovely quality. Very happy with our purchase. Thank you”

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Posted 4 years ago

“Otterman looks great, appears to be well made and arrived on the due date.”

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Posted 4 years ago

“No issues at all, straight forward ordering and delivery. all thanks to Sam, very friendly service.”

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Posted 4 years ago

“my grand daughter loved her pink sleigh bed. very easy to put together. Good price and no problems with the delivery”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews