Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 items 4÷2 cabinet 4+3÷2 (latter yet to.be assembled). Slight damage to draw front of the 1st item but compensation was quickly offered. Overall satisfied with the the service as it was the first time I'd used the company Items were due within 8 weeks but were delivered within days.”

Helpful Report

Posted 2 years ago

“Brilliant company, nice polite delivery driver and the coffee table is amazing!”

Helpful Report

Posted 2 years ago

“Good quality and easy assemble. Delivery guys were great. No issues with anything”

Helpful Report

Posted 2 years ago

“Small dropleaf table,came with a few issues,which I reported back to 123 furniture,response £10 voucher, cash off would have been better.not really thrilled.”

Helpful Report

Posted 2 years ago

“Ordered dining chairs Saturday arrived Monday. Very happy with this company & the delivery service.l”

Furniture 123 5 star review on 7th January 2022

Helpful Report

Posted 2 years ago

“The bed is so beautiful! My daughter is over the moon. Delivery men were on time and lovely people. All in all a fantastic shopping experience. Thank you Furniture123”

Furniture 123 5 star review on 6th January 2022

Helpful Report

Posted 2 years ago

“Easy to order on line delivery was by Amazon which did not go as smoothly unfortunately and one leg was damaged tried to sort it by email but didn't get a reply from the same person so I rang up customer service spoke to a lady call Natalie all sorted in less than 5 minutes (well done her) other than that good quality and price just what I needed”

Helpful Report

Posted 2 years ago

“Thanks for a fast delivery and a excellent round marble table which has not disappointed. We were kept informed from beginning to end of the process of item which is brilliant. Keep up the excellent customer experience. Many many thanks.”

Helpful Report

Posted 2 years ago

“What a great company. Faizan was so helpful on the phone. Made my choice and our dining table was delivered two days later. Very pleased with quality and price.”

Helpful Report

Posted 2 years ago

“delivered quickly , great quality furniture at a good price”

Helpful Report

Posted 2 years ago

“Delivery quick and driver was informative, calling ahead. The love seat is true to colour, luxurious turquoise velour and looks expensive. Straight forward to put legs on. Very pleased with item. Would definitely recommend.”

Furniture 123 5 star review on 1st January 2022

Helpful Report

Posted 2 years ago

“My order didn’t turn up.”

Helpful Report

Posted 2 years ago

“Looks amazing, highly recommended”

Helpful Report

Posted 2 years ago

“Exceptional customer service. Fast efficient and knowledgeable well done 👏”

Helpful Report

Posted 2 years ago

“Delighted with colour and quality of my sofa, and even though I was a bit daunted when it arrived in its packaging it was very easy to unwrap and put together. Very impressive sales team too. Looking forward to receiving my matching foot stool. If I had a bigger house I would buy more!”

Helpful Report

Posted 2 years ago

“Great value, service and excellent customer support”

Helpful Report

Posted 2 years ago

“Issue with first order was resolved very quickly and staff were brilliant and understanding.”

Helpful Report

Posted 2 years ago

“Really good quality feel to the fabric and well made. Impressed by the customer service team who sorted a replacement item when the first one was damaged in transit. The delivery company was helpful too in calling 30 mins prior to delivery.”

Helpful Report

Posted 2 years ago

“Fab bought fire after 12months remote packed up asked if I could by a new one but within 3 days received new one in post free off charge fab service…”

Helpful Report

Posted 2 years ago

“Great service!”

Helpful Report

Posted 2 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews