Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good experience. Bed in good condition, higher than I thought, great delivery time. Thanks a lot”

Helpful Report

Posted 3 years ago

“Lovely bed, took around 2 and half hours to build as the instructions aren’t clear at all. Other than that, can’t fault a thing.”

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Posted 3 years ago

“Fantastic quality & very comfy! Delivery was spot on & came assembled bar the feet u screw in. Highly recommend”

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Posted 3 years ago

“Great service only the delivery charge let the service down”

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Posted 3 years ago

“Delivered most of the items on time and at least let us know there would be a delay on some items well in advance with a revised date (02.12.22 so not due yet)”

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Posted 3 years ago

“Delivered within a week, easy to assemble by just screwing on feet. Lovely product and great communication. Very pleased 😀!”

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Posted 3 years ago

“Furniture beautiful and good quality. Looks stunning.”

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Posted 3 years ago

“Chose my preferred day of delivery which was great arrived very well packaged and fab quality of furniture went together so well and looks stunning in my room would def use again”

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Posted 3 years ago

“Delivery was within a week of order and the product was the best self assembly piece of furniture we've ever assembled. A real quality product at a good price. I would definitely come back again.”

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Posted 3 years ago

“Really pleased with my recent purchase. It arrived within 24hours which absolutely stunned me, and all I had to do was twist the feet onto the bottom of our new snuggle chair. The chair itself and the quality of the material is spot on.”

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Posted 3 years ago

“really quick and great comms - got it in two days The product is really good quality too”

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Posted 3 years ago

“Great price for these chairs, really pleased with them. The delivery was quick, I would buy from them again”

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Posted 3 years ago

“Lovely product and quick delivery. Very pleased.”

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Posted 3 years ago

“Online ordering was quick and easy. Delivery speed was super quick (within a few days). Delivery communication was great. As for the chair - I LOVE IT! It’s comfortable, soft, well made and simply beautiful. Will definitely order from this company again!”

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Posted 3 years ago

“Love my new dining chairs 😍”

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Posted 3 years ago

“had a hiccup with the bed delivery, but eventually got it, so alls good....however one of the pre set hole for the headboard wing is not aligned to the the other hole, so the screw could not get in the right place....luckily there are total of 3 holes, the other 2 screwed on, so the wing stayed in place, leaving 1 hole unscrewed.....could not bear with an exchange and redelivery, so im keeping it as it is.”

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Posted 3 years ago

“Excellent products, good quality for the price... just set aside time and space for assembly;-)”

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Posted 3 years ago

“I ordered the Lexi mirrored white gloss wardrobe and drawers for my daughter and it looks great! The instructions were well laid and easy enough to follow. Every piece was numbered and although it took some time to put together we were pleased with the finished product and sturdiness. Thanks!”

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Posted 3 years ago

“Absolutely terrible service I ordered my bed weeks ago to be told on delivery date it was out of stock!!! Only got this message when I was casing up delivery.”

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Posted 3 years ago

“Our products are beautiful thank you so much, delivery and customer service perfect. We highly recommend and will definitely shop with you again..”

Helpful Report

Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews