Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a swatch first which was delivered quickly and very professionally packaged. I then decided to order the piece I wanted as the colour and material was perfect. Ordering was very easy, the price is excellent for the quality of the item. My order was processed and sent out via overnight delivery meaning it would be delivered in the morning. Delivery was also easy as the driver was on time, and very friendly. The piece had slight imperfection which I addressed via customer service, who dealt with the issue and resolved the issue the same day of delivery, I’m extremely happy with my new edition of furniture and will definitely looking to to purchase more from Furniture 123.”

Helpful Report

Posted 2 years ago

“I had to e.mail customer service as 1 of the castors was not scrwing in properly and they replied really quickly and resolved my issue. I was a bit apprehensive about buying a sofa online, but really liked a teal velvet one i saw, so I went ahead and ordered it. The price was good and ordering was so easy. I was kept up to date on my order and delivery. The delivery chap phoned to let me no when they would be at my house. I am over the moon with the sofa , we had to put the legs on ourselves but it was easy & there is instructions that came with the sofa. The quality is great for the orice and we find it really comfortable. It was so stress free ordering from this company and I would be more than happy to recommend them to my family & friends.”

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Posted 3 years ago

“Fab service quick delivery”

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Posted 3 years ago

“Fast delivery, good product”

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Posted 3 years ago

“Still have not received my item. Was supposed to arrive a week ago but the delivery day just received a message that I need to contact yourself as there were issues with my delivery; so now still waiting for it!!! And seems I can’t publish a review with a star - “there is a problem”!!! Unbelievable!!!”

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Posted 3 years ago

“Absolutely love the pink chair and footstool. It’s stunning. Just as described. Kept up to date with delivery and delivered within the two hour time window that was allocated. Will definitely be shopping again. Highly recommend.”

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Posted 3 years ago

“Less than one star doesn't appear to be an option. I have been waiting for a bed since September. First one was discontinued after waiting 5 weeks. I'm still waiting for the replacement. Do not order from this company.”

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Posted 3 years ago

“Omg!! What a great service! Speedy through the website, fast delivery, I was informed readily right through the whole process. I ordered the Inez velvet foot stool and my goodness it is beautiful. Great quality, beautiful orange colour, fantastic value for money...I definitely would not hesitate to use Furniture 123 for future purchases. Great company!!!”

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Posted 3 years ago

“Happy with my delivery! It was fast, i was kept informed at every step and post delivery, as i had two pieces of furniture, i had an issue with one of the pieces which was resolved almost immediately on their side! Very pleased indeed!”

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Posted 3 years ago

“Excellent service. Quick delivery. Console table looks beautiful in our hall”

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Posted 3 years ago

“Gut verarbeitete Möbel mit tollem Kundenservice.”

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Posted 3 years ago

“Fantastic console table . So neat and modern . Arrived quickly and very well packed . Great quality for the price . They were so helpful in the phone when I had a problem with my card”

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Posted 3 years ago

“Absolutely awful! I ordered a bath in July and was told it would be delivered in a week, still waiting for it in November and having to chase it up every two days. I’m stuck as I’ve designed and tiled my whole bathroom around this so I can’t even cancel my order. I’ve spent so much money chasing this up and paying builders to just wait around. The most stressful purchase I’ve ever made! I have literally been left in tears over this”

Helpful Report

Posted 3 years ago

“Hi Good Morning, we are still waiting for our wardrobe to arrive. It was meant to arrive last Wednesday 26th. Your help line then said would be dispatched on31st still no email and no wardrobe??? I shall try phoning this morning. Kind Regards Amanda Mallam”

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Posted 3 years ago

“Absolutely appalling service. Order was for butterfly folding table and chairs - booked and paid for next day delivery at higher cost. Checked our account on the day as time was passing for customer service to be open. Account said delivery for further 3 days away!! Got thru to c/s and refunded delivery charge but delivery remained for Saturday. Literally just checked account again and delivery day changed again for another 5 days time 😡😡. Went online for webchat. Told delivery was in 4 days. Useless service so telephoned thru to c/s and was told it’s 6 days and she didn’t know where her colleagues were getting their info from. She said she couldn’t understand why it hadn’t been delivered as they had plenty in their warehouse. Told her they were going to have one extra and requested an immediate refund. Lies and misleading information at every stage. Avoid”

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Posted 3 years ago

“Excellent service . Very happy with my purchase”

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Posted 3 years ago

“Just perfect ❤”

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Posted 3 years ago

“I had an issue with faulty goods from the supplier which was well resolved by Furniture123. Goods are also great. Beware the cost of calling customer services as 2 calls each around 10 minutes cost me £20 in total, bit of a sting in the tail.”

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Posted 3 years ago

“Terrible service. There have now been 5 failed attempted for my daughter bed. The first time it didn't arrive I called to be told it was actually out of stock. So I changed it to another bed I was old this was be delivered in 2 days. It didn't arrive. I rang and was told it had been lost on the warehouse. So they offered me a refund or to order again and I really like that bed so agreed for wait for the bed. It would be dispatched the next day and arrive the day after. It didn't arrive so I called and asked to speak to management to which I was told they were busy and not available. I then asked them to have a manager call and they said it may not be today (this was in the morning) I said it was totally unacceptable and asked for a call ASAP I was called 2 hours later. The manager apologised refunded me 50 pounds and arranged delivery for Monday....today. no notification from the courier company as promised so I called them and I am told it wasn't picked at and an issue with the warehouse. I asked them to call and find out what the problem is and apparently they don't have a phone number for them which is laughable this product has cost me over 700 pounds and my child is still sleeping on a mattress on the floor!!!!!!!! I spoke to another manager who was mildly apologetic but best he could do was reorder in the hope it will arrive or refund me. I said I want you to reorder and get confirmation from the courier company that 1 they have the bed and 2 it will definitely be delivered. He said he would ring me with their confirmation. I'm not going to hold my breath its a shame as I can't fine the same bed anywhere else. Iv matched curtains and other items in her room to this particular bed. So upset”

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Posted 3 years ago

“Next day free delivery despite me ordering past the cut off time & an incredible new office chair that looks perfect in my office. Good solid design too! I’m really impressed & will definitely be ordering more products from you again. Thank you!”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews