Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 3 chest of drawers. The quality of the wood was good and the chest of drawers are very solid. The drawers are good in depth and width so can hold a good amount of clothes. Can not fault the furniture, great price and quality. The furniture got delivered undamaged and with quick delivery. The delivery drivers were very friendly and helpful.”

Helpful Report

Posted 4 years ago

“We recently purchased two items, a large grey oak Adeline TV stand and matching nest of tables, both items are as described and of excellent quality, delivery was bang on schedule and after speaking to customer services to change the date at my request everything went as expected. Overall this was a great customer service experience from start to finish, will buy again.”

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Posted 4 years ago

“Good quick service and quality item. Would use this company again.”

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Posted 4 years ago

“Fire looks great but not had it fitted yet. The control was damaged when we opened it but customer service was excellent. I called on Wednesday and received replacement control the following day. Excellent service”

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Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“Furniture arrived Ok - no problem. I put it together with my 16 year old grandson, who is new to self assembly. Once he got the hang of the instructions, it took sometime, but we put it together with no problems and did the second chest of drawers the following day. Very pleased = they look great,”

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Posted 4 years ago

“Speedy delivery, sofa arrived damaged, however customer services dealt with this promptly. Couldn't be happier with my sofas thank you!”

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Posted 4 years ago

“Easy to order on the website, good communication and delivered on time. Great quality of the table and chairs, very happy customer!!”

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Posted 4 years ago

“Very fast delivery and the product seems good quality. Very happy”

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Posted 4 years ago

“Very happy with the service I received”

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Posted 4 years ago

“Great service and very happy with purchase. Kept informed of delivery times.”

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Posted 4 years ago

“Easy ordering process and well informed delivery. Extremely pleased with our new fire. Would definitely recommend - thank you.”

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Posted 4 years ago

“Great product, fantastic service and delivery”

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Posted 4 years ago

“Ordered 2 items on next day delivery, Desk arrived next day via white van courier, all good. Bed arrived 2 days late with the most awful courier service. Door step delivery, wedged it in the open door and left. Rude delivery men who said due to COVID will not enter properties!! I offered them clean surgical masks, but they just walked off. Avoid deliveries by ARROW couriers. We are not in a COVID high risk area....... Took 2 men to carry to doorstep, yet they think it's perfectly acceptable to leave wedged in doorway for a women to haul upstairs 😡”

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Posted 4 years ago

“Everything from ordering to delivery went smooth and was kept up to date on my shipment and to top it off the lads who delivered were happy and friendly so all good.”

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Posted 4 years ago

“To whom did you deliver our order, because we certainly have not received it? Maybe you should ask for a review after having satisfactorily completed the order. Mel.”

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Posted 4 years ago

“Honestly I cannot praise you guys enough! My sofa & sofa bed look like they cost twice as much and were delivered a mere 26 hours after I had placed the order! The delivery guys rang in advance and were awesome! I then ordered a butterfly table from you and that was here in a speedy fashion & again the quality is LUSH! Thankyou for making my home a dream home!”

Helpful Report

Posted 4 years ago

“TAKE MY WORD FOR THIS DO NOT BUY OF THIS COMPANY!!!! I LIVE IN DONCASTER AND THERE IN HUDDERSFIELD AND IT WAS GONNA TAKE THEM 2 WHOLE MONTHS TO DELIVER A CHAIR TO MY ADDRESS!!! THATS NOT A GOOD COMPANY!!!! PLEASE SAVE YOUR MONEY N GO ELSE WHERE BY FAR THE WORST COMPANY EVER TO COME ACROSS!!!!!! THIS WAS PRDERED ON THE 28/09/2020 AND THERE SAYING IT WILL BE DELIVERED ON THE 26/11/2020”

Furniture 123 1 star review on 6th October 2020

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Posted 4 years ago

“Good product. Great price Delivered as promised.”

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Posted 4 years ago

“I was happy with the mattress bought recently, it was as described in the ad. I have priced few other items from this website.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews