Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a beige bed and it has arrived pink absolutely false representation in the pictures”

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Posted 3 years ago

“Very quick delivery and great white gloss unit and very good value for money too.”

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Posted 3 years ago

“Excellent service delivered on time Furniture great quality”

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Posted 3 years ago

“Very pleased with service and quality.”

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Posted 3 years ago

“Absolutely first class, ordered at 3.15pm, arrived the next day. The guys delivering it opened it and checked it all over with me, sofas look brilliant, they even took the rubbish away. Will definitely use again in the future.”

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Posted 3 years ago

“If it was possible to leave a negative number rating I would. Ordered a lamp in October. Received dispatch email a few days later. Lamp was not delivered.. was told it was a delivery company issue! Given new delivery date.. this happed 4 times.. it now turns out that the lamp was never in stock!! Although they are still selling it in their web site. £125 for 8 weeks of lies. Would definitely NOT RECOMMEND BUYING FROM THIS COMPANY”

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Posted 3 years ago

“You guys did AMAZING!!! Periodt! I bought 3 bar stools and they are very lovely and great quality.”

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Posted 3 years ago

“I brought a cabin bed for my son. Fantastic quality, well made and looks superb. My 6 year old loves it. Would definitely order from you again”

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Posted 3 years ago

“Excellent service and goods from Furniture 123. Price excellent and goods arrived very quickly and extremely well packaged. Would definitely recommend.”

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Posted 3 years ago

“This piece was rather more than I wanted to pay but it looks quite stunning when in situ’. It’s a well made, solid piece of furniture. The baskets should have some felt or fabric to stop scratching the paintwork though. It comfortably holds 5 pairs of adult shoes per basket Bonus of overnight delivery even though I opted for standard delivery. Overall really pleased.”

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Posted 3 years ago

“really nice product and hustle free fast delivery”

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Posted 3 years ago

“Very pleased with the service and delivery from Furniture 123, the item was exactly as described, good quality and arrived well in advance of the estimated date. All on top of the very good prices - definitely 5*.”

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Posted 3 years ago

“Great product fast delivery and as described fab service and would recommend highly”

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Posted 3 years ago

“5 stars for everything.”

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Posted 3 years ago

“Really happy with the sofas, delivery was so quick and the driver was really helpful. Thoroughly recommend. Great price too xx”

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Posted 3 years ago

“Our furniture is beautiful and actually looks much better in the flesh than on the website. Ordering was easy and delivery was in a week. The day before we had confirmation and an approximate time and on the day we received a phone call. Delivery drivers were polite, prompt and efficient. The furniture was undamaged and looks beautiful.”

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Posted 3 years ago

“Amazingly good delivery service. Couldn’t believe how fast it arrived. Great price.”

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Posted 3 years ago

“The light is terrific just what we wanted and v reasonable but it did take a while to arrive otherwise all perfect”

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Posted 3 years ago

“Really lovely sofa, it makes the living room! So good for the price.”

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Posted 3 years ago

“Decent products let down by non existent customer services. My lamp arrived damaged & have been messaging for over a week with no solution. They keep offering me money off & don’t seem to understand the item is so badly damaged it cannot be used.”

Helpful Report

Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews