Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,868 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,868 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 9th December 2024

Claire Cruickshank

Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

546

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice of furniture with good value prices. Ordering was very easy with great communication regarding the status of order. Delivery was very speedy with a brilliant courier. Over all excellent experience and will use in the future.”

Helpful Report

Posted 1 year ago

“Loved the bed, good quality, delivered on time.”

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Posted 1 year ago

“Faulty sofa replaced very quickly, happy lady!”

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Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

“Naveed was great and very helpful. 1 item was not delivered but they sorted promptly with no problem. 1 item had to be returned as the size was wrong but again picked up promptly and refund given quickly. Would recommend.”

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Posted 1 year ago

“Customer service was excellent. I ordered a water feature that was not as described. A collection was made very quickly and the full cost refunded”

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Posted 1 year ago

“Nothing wrong with the delivery, but we had to refuse it, because we thought it was fully assembled, but it was self assembly and impossible for my husband and I to assemble it.”

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Posted 1 year ago

“Ordered a sideboard, great value, easy to put together, clear instructions, looks more expensive than it was. Very pleased & would order again”

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Posted 1 year ago

“Ordered a daybed which is well made, solid and comfortable, the storage space of the drawers is not a lot but still useful. Took me quite long to build it but very happy with the result”

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Posted 1 year ago

“I have bought 4 chairs that were supposed to be identical but they have different shades and it's very noticeable. Not happy with the quality of the items. Furthermore I have purchased a dining table that the mounting system for the legs made the wood crack around the supporting screws. Poor quality and also the top of the dinning table bends when trying to lift the table: the table is extremely heavy and the expandable design of the table top is just so poor.”

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Posted 1 year ago

“Excellent service. From start to finish, ordering was easy and quick delivery with up to date information, well informed. Product 3 seater sofa , very good 👍..would recommend this company”

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Posted 1 year ago

“All furniture as described. Delivery quick and efficient. Had one problem but solved immediately by the company. Great customer service too”

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Posted 1 year ago

“On purchasing The Aspen reclining garden lounger set with table and footstools it states that the furniture is waterproof and uv resistant to withstand heavy weather conditions-perfect for leaving outside during the spring and summer months. after purchasing weather resistant covers for the cushions these were stored for the winter. We have noticed on the back cushions were the studs are located each stud is rusty and all the fabric around the stud is rusty, which is now an eyesore.”

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Posted 1 year ago

“Lovely bed. Dispatched very quickly. Had it within 2 days of ordering.”

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Posted 1 year ago

“Ordered 3 bar stools – there was a 6 week waiting time. I received a call from Furniture 123 to ask if i still wanted to go ahead with the order given the wait time (which i did). And received several emails in that period of time keeping me up to date. The bar stools arrive slightly earlier than planned. Superb quality and my experience in this instance was great – very happy”

Furniture 123 5 star review on 12th June 2023

Helpful Report

Posted 1 year ago

“Bought a lovely piece of furniture, black oak sideboard, from furniture123, unfortunately two drawers did not close flush. Furniture123 arranged for immediate collection and sent a replacement within a week, no quibbles! Call handlers we’re efficient and friendly, delivery men the same. Second delivery drivers noted my concern about previous drawers and helped me unload, stand the item and took packaging! Couldn’t have been more helpful. I would recommend and would use again.”

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Posted 1 year ago

“I’m delighted with the tv unit … it’s beautiful! Very well made, looks really good quality and just what I was hoping for. However, delivery guys won’t open the packaging (and goodness there is a lot but I know that’s good as so well protected for delivery). So can’t be checked before they leave and such a heavy item to remove. I had to get someone to help me and still struggled! Would have been so nice if they had taken it out and taken the packing with them. Had a tv delivered shortly afterwards by another company and they took all their packaging away and even offered to put the feet on the Furniture 123 unit for me. Now that’s what I call service! So hence only 4 stars for Furniture 123.”

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Posted 1 year ago

“It’s good value for the money but give yourself 3or4. Hours to put together when it’s up It’s worth it👍👍”

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Posted 1 year ago

“Impossible to give zero stars unfortunately. All goes well with this company as long as you do not have any missing parts. I ordered a bed for delivery on weds 24th May. Thursday 25th May I noted a missing important part. Sent countless emails, phone calls, WhatsApp messages, and was told that delivery of the spare part would not be until Tuesday 30.5.23. I had countless notifications that this would be the case, rang BEFORE leaving work specifying I was leaving work to receive the delivery and asked that it be confirmed that it would definitely be arriving. Was told it would. Guess what?! No delivery. I eventually got hold of some tracking details that was sent upon request, and could See that they had only just sent it out to the courier company on the afternoon of Tuesday! So totally inexcusable.. Was told to expect it weds 31st… again, no delivery. No compensation, still sleeping on the floor as I dismantled my old bed. No end in site, cannot commit to a delivery of this part. I have suggested they send out another part on a rapid delivery system, but of course they are refusing as they do not want to pay for this. I will keep updating until this shambles is resolved. UPDATE 02/06 - case manager left a voicemail ,trying to inform me that the latest tracking states that the item is with the hub on 30.5.23, where as I can see that this is not the case, day after day, it is scanned in at the delivery hub, perhaps twice daily without movement. I have again suggested a rapid delivery of an alternative part as this one is clearly lost in the system, or for the team to remove their bed. Still no response. I have asked for a call back within an hour. meanwhile, no apologies from these con artists. just wasting weeks of my life going nowhere with them, they are honestly appalling and have no ability to resolve this shambles. AVOID!!!!!02-06 11:45 AM - as you can see from the reply, they still cannot resolve the issue either A) send out a replacement part via rapid delivery as the current is clearly missing B) arrange for collection of the half bed so that I can organise for a placement with a different company, as I have been asking for the last 9 days!!! update 12:30 I have done what you have failed to do. Let me explain. Essentially, I have done your job. I have contacted DX after waiting on their line for 30 minutes. The explained that you booked this delivery for Weds, but as you failed to get it to them at a reasonable time on Tues 30.5.23 you missed that delivery slot, and you failed to book a redelivery As such, it keeps just retracking at the delivery depot, daily, as I have explained a thousand times. They have booked a delivery slot with me for Tuesday. A more rapid service could be arranged, but YOU as the customer need to book this in, on my behalf - I strongly recommend you do this EDIT 13:30 Verma from customer services requotes a tracking number with no follow up and ignores my request for her to contact DX. Also misquotes my telephone number for 4th time, I have send it in big font, telephone, online..... I continue to tell them that I am pregnant, sleeping on the floor, crying down the phone, they still are not willing to do anything, just requoting tracking. USELESS - will update further when they work out what my telephone number is after ringing to quote it twice, and mentioning it 4 times on emails”

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Posted 1 year ago

“Everything was quick and went smoothly very happy”

Helpful Report

Posted 1 year ago

Furniture 123 is rated 4.5 based on 5,868 reviews