Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

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“Wardrobe as described, quality pretty good, delivery’ excellent. All in all very pleased.”

Helpful Report

Posted 4 years ago

“Good quality, didn’t wait long, price reasonable and website easy to use. Arrived (boxed a little damaged which was disappointing however packaging inside protected item well) with clear instructions on how to build. I would recommend buying from this company, it’s a thumbs up from me.”

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Posted 4 years ago

“Packages delivered intact and placed exactly where requested by delivery personnel”

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Posted 4 years ago

“Very good furniture I purchased mirror pedestals which I am over the moon with . Excellent service and delivery . Would purchase again from them .”

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Posted 4 years ago

“Excellent quality furniture and good delivery service would purchase again from furniture 123 .”

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Posted 4 years ago

“This order was excellent, the service was prompt and the delivery driver kept me updated on a time slot , no complaints here just a big Thank You for an Amazing service and great product”

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Posted 4 years ago

“Even better than we ever expected!, Exactly as shown & advertised, exceptional quality, & efficient professional fast delivery”

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Posted 4 years ago

“Ordered an ottoman online and it was delivered promptly, well packaged and in excellent condition.”

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Posted 4 years ago

“Very quick delivery and good quality for the price”

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Posted 4 years ago

“Ordered a product from Furniture 123, Alphason Element EMT2500XL. which looked in stock as had a buy now. They took the money immediately, then, few days before delivery due, informed me it wasn't coming - which they are not allowed to do - get them in big trouble from Merchant Bank they use and trading standards. I asked for a refund immediately and it took over two weeks - I had to call again. In the meantime, I found the product on Appliances direct, where it said in stock at xxx branch. Went through the same process and it turns out they are the same company showing items for sale and in stock even though they are not. All the same delay emails happened again - I had to ask for a refund again and the guy asked why I had made two orders - this is now I knew they are same company with different sites. They get a one star for actually giving me my money back on both orders. But they are taking money for things that are not in stock and that is dishonest.”

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Posted 4 years ago

“Delievery was excellent and on time. The bed was ordered for my daughter and she is so pleased with it..A*”

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Posted 4 years ago

“Fantastic solid furniture. Delivery took longer than I would have liked. Price was good.”

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Posted 4 years ago

“Delivered a bed... without the mattress. Multiple phone calls, emails to no avail. I have a useless bed, an upset child and hours of my time wasted chasing it- oh and the money it cost!! Still no mattress after 4 days of chasing. Absolutely useless company. Avoid at all costs.”

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Posted 4 years ago

“Thank you bedroom furniture is lovely , easy to assemble and looks marvellous .”

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Posted 4 years ago

“quick delivery really good quality will defo be buying more!!”

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Posted 4 years ago

“What more can I say, they were the best price for the item I wanted. Delivery was cheaper than other sites I considered using and the delivery was quick. Item arrived in good working order. Job well done.”

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Posted 4 years ago

“Excellent service and product arrived exactly on time. Lovely product”

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Posted 4 years ago

“Lovely settee just a shame the communication was terrible, had delivery date changed six times and took four months to come!!!”

Furniture 123 1 star review on 11th October 2020

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Posted 4 years ago

“Fast efficient delivery , had to pay to choose but very few other companies gave you the option . Sofas beautiful! Didn’t really want a sofa bed but no 3 seater that wasn’t one.So can’t really comment on bed as haven’t tried . Price middle of road but being available immediately was worth the extra .”

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Posted 4 years ago

“Excellent product if a little delayed. However my armchair was perfect in colour which can be a problem buying in the internet.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews