Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the bed we ordered for our daughter. She loves it and it’s great quality much nicer colour than photo and lots of storage space. Service was good and we were kept up to date from point of order. However we didn’t receive the half hour before delivery call so it was a good job we were in.”

Helpful Report

Posted 4 years ago

“Excellent service delivered on time table and chairs as in picture absolutely beautiful will use this company again.”

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Posted 4 years ago

“Love my chairs. Easy to put together. Fast delivery. Was worried they might turn up and be flimsy or just look and feel cheap but they’re not. Perfect! I will use this website again.”

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Posted 4 years ago

“Such great service, once I ordered online they kept me up to date all the way to my bed being delivered. Fantastic service and product as well as price. A very happy customer!”

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Posted 4 years ago

“Excellent & quick service , quality of furniture really good , only issue I never knew when delivery was expected luckily there was a place to leave it .”

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Posted 4 years ago

“Very happy with my pouffe.”

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Posted 4 years ago

“The bed is worth every penny, am am thrilled with my purchase. Great quality. It took us a while to assemble and not suprised because we are not good at it but we managed. I will recommend your company to my friends”

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Posted 4 years ago

“Very good service thanks”

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Posted 4 years ago

“Very Good quality furniture.”

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Posted 4 years ago

“The ottoman was exactly as described and delivered on time. I was very pleased with APC as the driver took the time to return as I was out the first time he called.”

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Posted 4 years ago

“Havent got all ofit together yet, but delivery of table fine. Ann Bullock”

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Posted 4 years ago

“Excellent service and delvery”

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Posted 4 years ago

“I’m so in love with my bed! It’s definitely the best bed I have ever had. I am so happy with my purchase. The bed alone is beautiful. The ottoman space underneath is huge, a lot can be stored inside.”

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Posted 4 years ago

“Originally I was told my delivery would be a month, however after a call with a girl from customer services she got my bed sent out the next day! The bed is absolutely beautiful too”

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Posted 4 years ago

“Absolutely love this bed. Looks even better than the photos provided online. Looks perfect in my bedroom. Really clear instructions and easy to set up. Delivery came exactly on date requested and was kept up to date regarding times.”

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Posted 4 years ago

“Good quality built, easy to put together, quick delivery”

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Posted 4 years ago

“White High Gloss Sideboard with LED lighting. Delivered on schedule, good communication from courier. Item well packed and decent pictorial assembly instructions to follow. Assembly a little time consuming and definately needs 2 people. As with all self assembly stuff getting the doors aligned tricky but OK in the end. Finished item looks good in a kitchen diner and very similar to high gloss white kitchen.”

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Posted 4 years ago

“Really helpful & simple ordering my sofa over the phone, thought I would have to pay the extra fee to deliver on my day off, but I didn’t. Also the company that Furniture 123 used to deliver my sofa were amazing!!! As I live in a flat on the second floor with no lifts, they didn’t make a fuss(unlike other company’s I've used In the pass!!)...also so prompt with the time slot!! Excellent all round So thank you!!”

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Posted 4 years ago

“Excellent & prompt customer service, item arrived when advised & looks great!”

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Posted 4 years ago

“Beautiful sofa, very quick delivery and reasonable price. This is the second sofa I’ve bought from Furniture123.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews