Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next day delivery as promised. My bed looks amazing! Great quality. Very satisfied customer”

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Posted 3 years ago

“The product was excellent, just a shame you didn't supply the colour we ordered.”

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Posted 3 years ago

“Very happy with purchase, product and delivery time”

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Posted 3 years ago

“Product was exactly as described. Arrived when it was supposed to. Very happy with it.”

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Posted 3 years ago

“Absolutely love my sofas and dining room table and chairs. Delivery people were amazing really helpful would definitely recommend 👌”

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Posted 3 years ago

“Love my new chair, just right for the space I have. Order dealt with efficiently and delivered on a Saturday without fuss”

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Posted 3 years ago

“Delivery team was very helpful. Would recommend”

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Posted 3 years ago

“Excellent customer service. I ordered my sideboard then a couple of days later the price dropped considerably. I contacted Furniture 123 without great expectations, but they replied within 24 hours saying cancel the order and place a new one. I did that and my account was refunded almost straight away. Very happy with the sideboard as well so all in all, very pleased with this company and would definitely recommend”

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Posted 3 years ago

“Very nice unit with well made baskets. Furniture arrived on time when it said it would. The drivers were very helpful and polite.”

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Posted 3 years ago

“Timely service. Good quality product”

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Posted 3 years ago

“Footstool looks fab, matches the settee even though bought 6 months later. Bit of a wait for delivery on the footstool but it didn't disappoint when delivered. Great company.”

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Posted 3 years ago

“All good but jad a part missing but very quickly sorted. Thank you and a great fire!”

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Posted 3 years ago

“Quality material, and very stylish. Ridiculously quick delivery which is amazing. Though I'm a little disappointed at the quality of the item itself. After an initial check thinking they seemed fine, but it wasn't until we put the side tables in place we saw the damages. Some of the panels have scratches on the outside and some slight tears on the mdf/coated interior and bowed corners. Now they're up we feel we can't return them. It's disappointing for the price we paid - I would expect no damages for the cost, and not quite happy with paying full price.”

Furniture 123 3 star review on 10th December 2020

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Posted 3 years ago

“First time purchase from Furniture 123, very impressed! Delivery arrived next day good quality chairs for a reasonable price. Will definitely be using them again”

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Posted 3 years ago

“Bought 2 things from here now and both have been quick delivery and fair quality. The second thing I bought was a desk and it was quite expensive, but it did feel a bit cheap and nasty to put together so i was quite disappointed at the flat pack stage. However now it’s up it looks really good, I just won’t lean on it too hard or break it down as I’m not sure it will take being put back together, the screw holes are poorly reinforced and get worn away every time you re screw it”

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Posted 3 years ago

“Very happy first purchase made with this company for a bunk bed for my little girls came within days and was exactly what I wanted. Very happy with the service and product.”

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Posted 3 years ago

“It's a lovely coffee table, exactly what I wanted. It was packed very well and arrived very quickly.”

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Posted 3 years ago

“computer desk exactly as i wanted. clear instructions for putting together”

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Posted 3 years ago

“I picked up the chest of drawers from the depot, so no delivery involved. The chest was packed well, the assembly instructions clear and the chest good value for money. I deliberately chose a small compact chest, but it is sturdy and looks good. We had problems with one set of runners and replaced them with a better design.”

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Posted 3 years ago

“I paid extra for quick delivery and it arrived the same as if I paid the cheaper postage rate. Do not blame Covid as many parcels are arriving early form other suppliers.”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews