Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, great delivery”

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Posted 4 years ago

“Brilliant! Ordered Friday delivered Saturday! Great service great quality”

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Posted 4 years ago

“Love the service.. friendly customer service quick delivery”

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Posted 4 years ago

“Good price and a good product. The grandchildren love it. Unfortunately turned up a month later than planned but I guess in these tricky times a little latitude is needed.”

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Posted 4 years ago

“Brilliant. Sofa is exactly how it looked in pictures, and looks a lot more expensive than it is. Was kept updated about delivery and come when expected. Would recommend and use them again.”

Furniture 123 5 star review on 30th October 2020

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Posted 4 years ago

“Beautiful quality desks and speedy delivery!”

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Posted 4 years ago

“I bought a ceiling light ( Searchlight ) it was the best price on the internet and despatched really quickly. I was kept informed by the company all the way to delivery. I would definitely use this company again.”

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Posted 4 years ago

“I love my ottaman looks beautiful in my bedroom Delivery was on point”

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Posted 4 years ago

“Table and chairs are lovely. Sideboard is nice , but quality of the parts should be improved. Company selling furniture which is not in stock , long time awaiting for furniture .”

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Posted 4 years ago

“This table and two chairs are lovely and well made. Thank you. The little 'buttons' to put into the holes on the chair legs could be improved. Also, the instructions for putting the table sliding top together could be more specific. But, as said, these are lovely products and have made my kitchen look great. Thank you.”

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Posted 4 years ago

“Customer Service has been appalling - it's very hard to contact them and then the issue isn't sorted out. I have had a faulty product and it is still not resolved and there appears not to be very little urgency to fix the issue. I would not recommend using them after this experience.”

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Posted 4 years ago

“Arrived next day and my bed looks amazing, great value too.”

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Posted 4 years ago

“Your furniture is out of this world and your promise to your customers is very good Thank you”

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Posted 4 years ago

“Lovely furniture at a great price! I'm so pleased with my purchase.”

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Posted 4 years ago

“Fab service! Quick delivery and goods brilliant quality Would use again”

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Posted 4 years ago

“Really good quality,”

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Posted 4 years ago

“Excellent service - office chair ordered & delivered with 48 hours. Really impressed with the range of products too 👍”

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Posted 4 years ago

“Great price, great product, great service! Well done”

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Posted 4 years ago

“Quick delivery, good quality and sturdy. The parts could have been labelled better and it took longer to build than expected but very pleased overall, would definitely recommend”

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Posted 4 years ago

“Chest of draws was lovely when it finally turned up. My order was lost furniture 123 said it was the delivery service, the delivery service said it wasn’t them. Clocked up over £15 calling them which I was not made aware not a free phone service. On hold forever, really poor communication.”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews