Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The day bed arrived on time we assembled it and found it to be very good value for money in excellent condition and would recommend 123 furniture.”

Helpful Report

Posted 4 years ago

“Unfortunately there was a chip out of the base of the table. A previous fault had obviously been fixed. As they were not visible the hassle of sending the table back was not worth it”

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Posted 4 years ago

“Was well happy with the service and delivery”

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Posted 4 years ago

“A really lovely sturdy bed, the quality, colour and finish is beautiful. The delivery and communication was brilliant. Really easy to put together me and my mum did it easy enough with changing the order slightly it helped us a little. I will also agree with others with being careful after touching the screws and packing then touching the bed fabric it could stain it. Overall fabulous experience with furniture 123 my daughter loves it!”

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Posted 4 years ago

“Gorgeous bed, so easy to put up and my daughter loves it!”

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Posted 4 years ago

“Absolutely love the bar stools! Had a query over an item and got a quick response and solution!”

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Posted 4 years ago

“Everything perfect! Sofa is really nice 😉”

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Posted 4 years ago

“Love our new wardrobe, really good quality and easy to build!”

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Posted 4 years ago

“Very comfortable. Easy to pull out when daughter's friends stay over and push back in to make extra room in bedroom. Good quality.”

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Posted 4 years ago

“First class delivery”

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Posted 4 years ago

“Excellent value, super quick delivery, fab updates on the delivery schedule, great product”

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Posted 4 years ago

“LED are not wireless as advertised. Double checked with customer service before ordering it on the phone and the customer advisor confirmed the table has wireless LED lights. Made complaint, received the same lights again. How can anyone put a coffee table in the middle of the room with wire running across the room to the electric supply. Very very disappointed.”

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Posted 4 years ago

“Very good quality. Everything was clearly packaged very well. All the fixings were bagged clearly marked out so as you go through the instructions you knew what you was using. The instructions were clear also. Overall very impressed and this certainly looks and feels more expensive than the Dreams mid sleeper. 10/10 from me.”

Furniture 123 5 star review on 19th October 2020

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Posted 4 years ago

“We used this site for the first time. Very happy with the furniture and the customer service.Had prompt delivery and was kept informed about it. Very satisfied.Good value for money.”

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Posted 4 years ago

“I’m dissapointed with what I’ve been told about delivery date & wish to cancel my order but you don’t seem to help me.”

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Posted 4 years ago

“Still not received my order.”

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Posted 4 years ago

“We had been let down by a reputable company for our new bed spoke to Mia who made sure our new bed would arrive next day FANTASTIC ! The service extended with the delivery team ,the bed is put together .I would like to recommend a video would help how to put together by Furniture 123 many thanks”

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Posted 4 years ago

“Lovely furniture and delivery was quick and easy.”

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Posted 4 years ago

“Such Amazing value for money ! Ordered 2 items and love them both . The only reason not 5 star is the finishing on the bottom of the sofa could have been better but other than that ... love them”

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Posted 4 years ago

“Sofa delivered when promised, love it! Looks like it did on the website and was easy to put the legs on. Good quality for the price, happy to recommend Furniture 123.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews