Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,868 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,868 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 9th December 2024

Claire Cruickshank

Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

546

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“lovely suite, fast and professional service”

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Posted 2 months ago

“Amazing service, I will be shopping again with you in the future xx”

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Posted 2 months ago

“Perfect furniture match with our existing bedroom furniture. People solved problems when had to return damaged in transit package. Polite staff willing to sort speedily. Very good service & would use again.”

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Posted 2 months ago

“Bought a bed from 123, overall is except the slat caps got some broken. The company was fulfilling its warranty promise sending me the spare caps for replacement. One star reduced as the quality control of the cap is not good, probably 1 out of 10 is broken once received.”

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Posted 2 months ago

“Great service from ordering to receiving goods even when the goods arrived damaged the customer service was excellent as they sent a replacement which I received without any problems and I am happy with the quality of the product and the customer service.”

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Posted 2 months ago

“Excellent purchase and super fast delivery! Chairs are perfect and all in great condition.”

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Posted 3 months ago

“Currently suffering a pretty poor experience from Furniture123. Ordered a sofa of nearly £700, listed on the website as 'in stock', on 1st Aug. Delivery estimated from 7th Aug (seemed reasonable). Called on the 7th, to check if they had a delivery date (so I could take the day off to recieve) and was told it's not in stock and will recieve from Aug 30th! Not best pleased, I opted to hold tight as spent a long time choosing this model. I asked for a refund on the carriage of £39.95.. they offered me half, and after a battle and the call being put on hold, they accepted to refund the total. Aug 30th arrives, I made the call to the sales adviser for an update, to be told there is still no stock and she proceeds to list the dates these sofas are expected and the amounts. Next delivery September 6th , then 20th ... and so on. I asked her if she knew exactly how many customers were outstanding , and she said she didn't have access to such information... so essentially I've been left totally in the dark to when this sofa will (or will not) arrive. Very poor service thus far. *** and to add. I've noticed replies from customer service agents from reviews left less than 15 hours ago yet mine gets ignored? Also, if you check they rarely respond to anyone giving them less than. 5 stars. Don't you just love spending £700 with a company which really doesn't seem to provide any goods or aftercare.”

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Posted 3 months ago

“Very happy with the service especially the delivery guys. They were lovely!”

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Posted 3 months ago

“I ordered a sofa and it was with me 2 days later which was amazingly fast and efficient. Its a lovely colour although the back of the cushions are not all covered in velvet.”

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Posted 3 months ago

“2 king size beds look nothing like what is advertised. The quality is terrible. See photos of comparison - the bed advertised is totally different.”

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Posted 3 months ago

“absolutely first class thank you”

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Posted 3 months ago

“Hi received my order of a bedside cabinet and was pleased the way it was packed. It would have nice to know what tools were required though ,but luckily I had my ones available. All the items of screw components were packed well Unfortunately during the final assembly there was 5 screws missing ,which I had to source from my own supplies ,other then that all was well”

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Posted 3 months ago

“Chests of drawers delivered on time. Very pleased with them now my husband has got round to assembling them!”

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Posted 3 months ago

“So helpful”

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Posted 4 months ago

“I so wanted to love this set because if it had arrived in good condition it probably would look beautiful. But actually I’m really upset with the quality. Most of the pieces arrived with cracks or bent. Some pieces are just not fit for purpose. Here are some photos of what I mean. I have changed the handles to fit our bedroom colour scheme.”

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Posted 4 months ago

“Good quality … very pleased”

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Posted 4 months ago

“Great service from start to finish”

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Posted 4 months ago

“I bought a sofa a couple months ago from Furniture123 and unfortunately it turned out to be faulty. I contacted customer services and they were absolutely amazing. Special shout out to Solihah Treasure who is a star. She arranged for a free pick up of the faulty sofa, AND a replacement sofa (I picked a different one) for the next working day. Cannot thank her enough!”

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Posted 4 months ago

“Great communication. Delivered exactly as planned. Text with time of delivery. Fire looks great.”

Furniture 123 5 star review on 28th July 2024

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Posted 4 months ago

“High Quality product at a good price”

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Posted 4 months ago

Furniture 123 is rated 4.5 based on 5,868 reviews