Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a dining bench, two dining chairs, and a dining a dining table from Furniture 123. Each item was even nicer than it looked online, was easy to put together, and arrived promptly and safely. Communication from both the store and the delivery team was great!”

Helpful Report

Posted 3 years ago

“Still waiting on my delivery from Dec 2nd. On hold several occasions over 20 mins No response from email sent. Poor customer service waited in 2 day’s Very disappointing experience”

Helpful Report

Posted 3 years ago

“Really happy with everything, the whole process was seamless. The two Sofas were as described and arrived when they were supposed to. Shout out the delivery team / company, well impressed with the way we were kept informed of the delivery times, delivery lads prompt and polite”

Helpful Report

Posted 3 years ago

“Fantastic”

Helpful Report

Posted 3 years ago

“Very good quality furniture. Reasonably priced and prompt delivery. Very professional. Great value for money.”

Helpful Report

Posted 3 years ago

“ordered 2 single beds on the 27th November and informed delivery would be on 2nd December. Waited in all day with no delivery. Checked my email to find a message telling me due to unforeseen circumstances the delivery would now be on the 17th December ???? 15 days after the the supposed 1st delivery . Really poor. Why not send me a text message which i would see instantly on my mobile and I could have adjusted my day.”

Helpful Report

Posted 3 years ago

“The delivery was earlier than promised. The delivery man was very helpful, as this was a heavy product. Customer services did reply to my enquiry about delivery ,and was helpful. The product was great, packed really carefully, brilliant instructions for assembly.”

Helpful Report

Posted 3 years ago

“great company very fast delivery and quality products at great prices was very pleased with my purchase will definately recomend them and will definately be using them again”

Helpful Report

Posted 3 years ago

“We ordered a tv unit and sideboard from the images on the website which we usually wouldn’t have, we prefer to go to a showroom. The units were delivered as promised packaging was excellent and the units were fantastic we were very happy with both the products and service provided will definitely purchase again from the site in the future”

Helpful Report

Posted 3 years ago

“I ordered a console table from furniture 123, it's Mt first time ordering from them. My sister advised against ordering from them because she snubbed them as low market and cheap quality. I instantly started regretting my decision and started to anticipate loads of problems. I got an email from them the next day stating my delivery will be for the day after. Was surprised for such a quick delivery time but still was apprehensive thinking something will go wrong. The delivery came as promised but even then I thought it, I bet the product is going to be terrible. I opened the package and believe me when I say this. It was wrapped so delicately as though it was a baby. I've purchased online many times but I have never seen packaging that has been wrapped with so much care. Again I thought nah, superficial they are trying to cover up something dreadful inside. We made the console table with ease, item looked like it was good quality and very sturdy. Once it was all made it looked better than the photos online. I could not have been happier. I've been looking at console table twice as much price as the one I got and to be honest they were not as nice as the one I got. The only issue was I found a tiny chip on the drawers, I thought it was a sticker so I scratched it and made it bigger. It seems the paint was coming off a bit. I'm not returning or complaining as I'm not sure if the original scratch was made by us when we were building it with our little terrors of children who wanted to "help" us build.”

Helpful Report

Posted 3 years ago

“Absolutely love our product. Good quality. Speedy delivery and good value. It looks great in our new home”

Helpful Report

Posted 3 years ago

“Great bed as it looks in the picture. Lovely quality and easy to put together. Our little girl loves her princess bed.”

Helpful Report

Posted 3 years ago

“Thrilled with the furniture bought from Furniture123. Delivery earlier than expected and quality products. Highly recommend!”

Helpful Report

Posted 3 years ago

“I ordered the Harlow high gloss white TV unit on 25/11/20, and was given a delivery date of 2nd December. Furniture 123 then messaged me to say I could have this on 28/11/20 if convenient. Brilliant service. Item delivered within the 1 hour time slot. Well packaged, and with easy to follow instructions. Item looks great in our lounge. Thank you Furniture 123 - a great firm to deal with, and will be buying again soon.”

Helpful Report

Posted 3 years ago

“Great service and fast delivery. Love our new white gloss extending table, all ready for Christmas now. thanks”

Helpful Report

Posted 3 years ago

“Received my fire surround, Perfect for my needs, came earlier than expected... very easy to track item...So many thanks to all at Furniture 123... in these difficult times you have done a great job all credit to you all many thanks Mick.”

Helpful Report

Posted 3 years ago

“I bought this white marble coffee table in December 2020 Very pleased with it , it looks amazing , had so many comments from family and friends Worth every penny”

Helpful Report

Posted 3 years ago

“I haven’t actually received my order yet to be able to write a review. Delivery does take a long time.”

Helpful Report

Posted 3 years ago

“had ordered for christmas and had a date of december 7th, then told it wont arrive till 30th, disappointed”

Helpful Report

Posted 3 years ago

“Customer service was very helpful. The items are good quality. One arrived a day late, but I can't complain as they gave me free postage”

Helpful Report

Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews