Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was kept informed of when my furniture would arrive it came on time. The delivery drivers were polite and helpfull. I am pleased with the quality and the price”

Helpful Report

Posted 4 years ago

“Good quality product, looks great and easy to put together 😊”

Helpful Report

Posted 4 years ago

“The quality of the product was amazing and the delivery guys were so polite and helpful. Even wished my daughter a happy birthday :)”

Helpful Report

Posted 4 years ago

“Items were well packaged and look good once all put together. We did have two cancelled deliveries before they managed to deliver due to supply problems which was a bit inconvenient, but we had expected some delay just not as long as we did wait. When I emailed I got a quick response and apology for the delay and assured that they would be delivered as soon as possible.”

Helpful Report

Posted 4 years ago

“Excellent quality furniture. Really pleased with it! Even the packaging was amazing! Nothing broken just missing a few screws which my husband managed to find in his tool box! Would definitely purchase again and recommend to anyone. Well done Alex Wildman very nice polite and helpful young man. Thank you.”

Helpful Report

Posted 4 years ago

“Good quality and clear instructions. Would definitely recommend.”

Furniture 123 5 star review on 27th August 2020

Helpful Report

Posted 4 years ago

“Arrived on time. Had a courtesy call 20 mins before delivery. Love the folding table. Happy with the quality.”

Helpful Report

Posted 4 years ago

“Spoke to someone on the phone about a bed , he was so helpful gave me all the info I needed. I ordered with him over the phone and the bed arrive 2 days later. Very happy with the Bed , good service from start to finish , delivery drivers very helpful too . Definitely buy from them again”

Helpful Report

Posted 4 years ago

“Love my new statement ottoman footstool, great price & very efficient delivery. Would definitely use Furniture 123 again.”

Helpful Report

Posted 4 years ago

“Great range of products and arrived on date expected. Easy to assemble and good quality.”

Helpful Report

Posted 4 years ago

“Very very happy with my pendant light, great price, delivered in a few days and looks great. Would definitely recommend.”

Furniture 123 5 star review on 26th August 2020

Helpful Report

Posted 4 years ago

“Excellent. Great quality. Arrived on time intact and easy to follow assembly instructions. Beautiful chest of drawers. Very happy customer. Thank you!”

Helpful Report

Posted 4 years ago

“I must admit I was a bit sceptical as I had not used the company before, but absolutely fine. The dining room table was exactly what I was looking for at a good price, and was delivered the following day. The items were also well packed. The only thing I was slightly confused over was it said in the description chairs not included but then came as a bundle, it may have been the way I read it but glad I had the chairs anyway as they set off the table. Thank you for an excellent service.”

Helpful Report

Posted 4 years ago

“Brilliant service and lovely ottoman.Defo order again from you 👍”

Helpful Report

Posted 4 years ago

“Really pleased with our purchase from you, really worth the money. Delivery was spot on too 😁”

Helpful Report

Posted 4 years ago

“I have ordered a few things and would not recommend poor quality and out of 6items 2are faulty and replacements take ages”

Helpful Report

Posted 4 years ago

“A stunning piece of furniture that enhances my daughters lounge”

Furniture 123 5 star review on 25th August 2020

Helpful Report

Posted 4 years ago

“I am very happy with the product. I bought one ottoman and was so happy I ordered another the next day. However I then found out I wouldn't be in the area the next week when it was to be delivered. I called them and couldn't get through. The line went dead. I left 4 messages on their chat asking them to either delay the order or cancel it. Still no answer. They then sent the product. It was annoying. But other than that I'm happy with the actual product”

Helpful Report

Posted 4 years ago

“Beautiful white wardrobe when assembled. I asked a professional to assemble the wardrobe for me. It looks great. Very pleased with it and at a reasonable price. Quality is definitely there. THankyou Furniture 123”

Helpful Report

Posted 4 years ago

“Ordered a single trundle bed. Delivered within days despite other companies quoting months due to Covid. Very reasonable price and quality seems OK. Received call en route from delivery driver and they arrived exactly at their eta.”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews