Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are happy with the quality of the chair and it was delivered on time. Assembly of legs didn’t take very long.”

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Posted 3 years ago

“Furniture was good, nice quality and as described. Delivery lead time was slow.”

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Posted 3 years ago

“Fantastic product, well packaged and good instructions for assembly. Arrived when expected, in good condition”

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Posted 3 years ago

“Great communication with regards to the delivery. Really nice quality furniture for the price and we managed to put it together without any issues. Clear instructions for a change...”

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Posted 3 years ago

“Lovely sofa, good price, excellent delivery!”

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Posted 3 years ago

“Good value and quality. Just as it looked in pictures, arrived as promised on time.”

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Posted 3 years ago

“Paid for next day delivery but received delivery date of 3 weeks in the future. Called to discuss and was advised that the mattresses were not in stock. Managed to swap the item for one that was 100% guaranteed to be delivered in 2 days time. Obviously mattresses are very important when buying a bunk bed for kids. Didn't receive the delivery then got a call advising that delivery will be another week as only standard delivery was sent. Very very poor customer service.”

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Posted 3 years ago

“The wardrobe,great quality,could'nt fault anything,the people who delivered the wardrobe,were a disgrace,not helpful”

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Posted 3 years ago

“I am very pleased with my chair and if the service that I received from your company”

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Posted 3 years ago

“Really like my small sideboard. Good value and well made.”

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Posted 3 years ago

“Great sofa, speedy delivery - after days of searching Furniture 123 made it really easy and delivered in a couple of days, while almost everyone else was telling me weeks. All round very happy.”

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Posted 3 years ago

“Product as expected prompt delivery. Very good”

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Posted 3 years ago

“Bought a table a chairs. Really pleased with prompt service and delivery. So impressed I ordered a nest of 2 tables and a TV unit. Just waiting delivery of them. Took a while researching different companies but I think I found one of the best”

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Posted 3 years ago

“Found exactly what I wanted and speedy delivery. Shower head looks and works amazingly”

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Posted 3 years ago

“Well made, well packed, fast delivery and exactly like the picture on the website.”

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Posted 3 years ago

“The ordered items delivered on time”

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Posted 3 years ago

“Quick delivery, easy to follow instructions and assemble. Perfect dice for what we need. The only negative, and it is minuscule, was that diagram 1 of the instructions actually pictured a piece the wrong way round, luckily though it was easily to change and we didn’t have to disassemble the whole thing. We are very happy with the purchase.”

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Posted 3 years ago

“Delivery exceptionally quick ordered Monday arrived Tuesday within time scale given. Happy and Polite delivery driver. 100% happy with my purchase.”

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Posted 3 years ago

“Beautiful piece of furniture, excellent quality and fantastic service. Very happy with everything about this. Well done.”

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Posted 3 years ago

“Good, solid table. Easy to put together. Fast delivery!”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews