Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. Would recommend.”

Helpful Report

Posted 4 years ago

“Apart from the initial delay in the order the couriers were great and the product we bought was really good quality with clear instructions for assembly and all parts clearly labelled. I would certainly buy from you again. Thank you!”

Helpful Report

Posted 4 years ago

“Great furniture, fair price! Would highly recommend it 🙌”

Helpful Report

Posted 4 years ago

“Great tv cabinet at a great price. Thanks guys”

Helpful Report

Posted 4 years ago

“The safina king size bed beautiful bed, excellent quality, will definitely shop here again, delivered on the day of my choice, excellent service!”

Helpful Report

Posted 4 years ago

“On time and easy to assemble great service will definitely recommend.”

Helpful Report

Posted 4 years ago

“Bought the Margot ottoman bed. Slight delay on delivery due to Covid, but the company kept me informed and replied to my my queries quickly and courteously. Great service. Love the bed, and brilliant price for what it is, really sturdy, great looking and very comfortable.”

Helpful Report

Posted 4 years ago

“Love furniture I have ordered on 3 occasions now my recent 2 were for table and a bench which I bought for my mum and we loved the bench that much I both one for my self and one for sister. Speed of delivery was exceptional delivered inside 5 working days on each occasion way faster than I though it would be”

Furniture 123 5 star review on 5th August 2020

Helpful Report

Posted 4 years ago

“Delivery very prompt came on the day with no issues. Only thing was the instructions aren't the clearest and a few errors so had to figure it out yourself most of the time! Apart from that very happy and good quality!”

Helpful Report

Posted 4 years ago

“2nd time we have ordered from furniture 123 and couldn’t be happier. Genuine quality items for great prices. Alway inform you when you are to expect delivery. Great service.”

Helpful Report

Posted 4 years ago

“Good service from start to finish. Good product only took 7 days to get delivered from placing my order. Well informed with my order via tracking my item. Would buy again”

Helpful Report

Posted 4 years ago

“The storage bench looks amazing. The delivery date was confirmed a few weeks before. I am completely satisfied with a price, a quality and a customer service.”

Helpful Report

Posted 4 years ago

“The cupboards are extremely flimsy and very time consuming to build. Instructions were confusing. The delivery dates moved several times and we waited more than 4 weeks for delivery which was not made obvious upon order. Overall, not a good experience.”

Helpful Report

Posted 4 years ago

“Very happy with the sofa it looks expensive, delivery went smoothly delivery men was very friendly and helpful. Love my Velvet Sofa Bed in Dark Green with Buttons - Seats 3 - Rory worth the money. Delivery took longer because of COVID.”

Helpful Report

Posted 4 years ago

“Delivered on time and by two friendly, helpful deliverymen. Bunk bed is as described and very substantial. Extremely satisfied with the quality for the price. As other reviewers noted for the Sky bunk bed the construction took longer than the advised time.”

Helpful Report

Posted 4 years ago

“Delivered a bed which is too wide so the standard mattress does not fit. Offered me £20 to keep the fault bed. Now expect me to pay for the refund after being chased for weeks. Terrible service.”

Helpful Report

Posted 4 years ago

“Arrived early and driver and assistant very helpful.No parts broken,”

Helpful Report

Posted 4 years ago

“Everything from order to delivery was perfect. Highly recommended.”

Helpful Report

Posted 4 years ago

“Item arrived in time and was kept up to date throughout. Fair price and item matched description. Very happy”

Helpful Report

Posted 4 years ago

“We ordered a bench for our hallway, it arrived within 2 day’s, packaged really well. The bench it’s self was even better than the picture!”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews