Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product for the price very happy with purchase and delivery was quick and efficient”

Helpful Report

Posted 4 years ago

“After receiving a damaged item appalling customer service. Can’t get through on the phone - 2 hr waits and constant back and forward on messenger. Nobody calls you back! Closed my case despite agreeing a solution. Absolutely appalling customer service.”

Helpful Report

Posted 4 years ago

“Very good. Early delivery as scheduled. Nice product”

Furniture 123 4 star review on 7th August 2020

Helpful Report

Posted 4 years ago

“Correspondence from the company was excellent regarding updates of delivery... First due late and then came 2 weeks early! Bed was so easy to put together and looks great. Very happy customer here!”

Helpful Report

Posted 4 years ago

“Ordered a velvet bed with under storage it is lovely, and fab amount of space for storage, instructions To make the bed pretty good but it does take a couple of hours, but worth it”

Helpful Report

Posted 4 years ago

“Ordered dining table and chairs. Really pleased with the furnature. Good communication from the company, we were kept updated on throughout. Only negative is delivery took 2 months from ordering.”

Helpful Report

Posted 4 years ago

“Ordered a garden corner sofa, very pleased with the whole process. Easy to do, fantastic price and the quality of my furniture is amazing. The cushions are thick and very comfortable.”

Helpful Report

Posted 4 years ago

“Table was easy to assemble and looks good.chairs not so easy no instructions.”

Helpful Report

Posted 4 years ago

“Fast delivery of a brilliantly priced product! assembly was simple and I've had so many compliments already!”

Helpful Report

Posted 4 years ago

“Lovely bed, very well made, looks gorgeous and was well priced.”

Helpful Report

Posted 4 years ago

“I was kept in constant communication and could easily track the whereabouts of the wardrobe we bought. Price was reasonable and wardrobe very sturdy and looks great. Delivery was faster than expected and arrived in perfect condition.”

Helpful Report

Posted 4 years ago

“Used furniture 123 when I worked as a premises manager and can't fault the service. The bed we purchased was great and I recommend them 100%”

Helpful Report

Posted 4 years ago

“Lovely bed not quite Navy blue but lovely all the same”

Helpful Report

Posted 4 years ago

“1st class service, 1st class item. Thumbs up”

Helpful Report

Posted 4 years ago

“I am very happy with my armchair. It’s a beautiful contrasting colour to my sofa. Excellent quality velvet for the price. The delivery was very quick and the couriers were very helpful. Will buy again from Furniture 123”

Furniture 123 5 star review on 6th August 2020

Helpful Report

Posted 4 years ago

“The delivery arrived early, there were no pieces missing, assembly was simple and the finished article looked great. I'd use Furniture 123 again.”

Helpful Report

Posted 4 years ago

“Extremely happy with my velvet bench which I purchased a week a go. I was kept updated about the delivery and it was delivered within 2 days. It was perfect for the space and family loved it. Great purchase 👍🏻”

Helpful Report

Posted 4 years ago

“Quick delivery, lovely chair, great value for money!”

Helpful Report

Posted 4 years ago

“Awful delivery postponed twice. Then only frame arrived. Mattress is not due for another two months when I rang company delivering the mattress they said furniture 123 new no deliveries where taking place until September so lied. Would not have ordered the bed so much hassle”

Helpful Report

Posted 4 years ago

“Furniture and delivery was what I expected, on time, good communication , sofa well packed , no damage, gave 4 stars cause only had sofa for week no creaks or groans yet, time will tell on longevity”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews