Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great services! Fast delivery, communication was spot on, definitely recommended. Product is fab too!”

Helpful Report

Posted 3 years ago

“Totally awful. The delivery took ages with the date changed 3 times. If it goes out of stock then let the customer know don’t take the money and then lie by putting the delivery date back. Appalling service, recommend No.”

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Posted 3 years ago

“First order from Furniture 123 and very pleased. Able to choose a delivery day and only a few days after placing the order too! TV unit is such good quality and looks fantastic.Will be using this company again.”

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Posted 3 years ago

“I purchased a media unit from Furniture 123; the website was easy to navigate, prices are great, purchase was simply and delivery came before the due date, which is great! Fantastic delivery with brilliant drivers, cannot fault a thing. Well done Furniture 123, I will buy again and recommend you to everyone.”

Helpful Report

Posted 3 years ago

“First time buying off this company and I was really impressed. Delivery was super fast and I was kept informed, the quality of the chest of draws was really solid (ready assembled) I will definitely use 123 furniture again”

Helpful Report

Posted 3 years ago

“Quick delivery of a dressing table. Good communications. Quite a robust, solid item. Assembly instructions could have been a bit clearer although parts well labelled which was very helpful. Only 4/5 due to cost, quite a high price.”

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Posted 3 years ago

“Brilliant next day delivery. The furniture is well made, high quality and straightforward to assemble (if you take your time and follow the instructions). Looks much more expensive than what I paid, really pleased, would highly recommend.”

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Posted 3 years ago

“Nest of tables arrived on time, the service is great as are the tables, love them, very solid and easy to put together. Would use company again.”

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Posted 3 years ago

“Lovely sofa bed”

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Posted 3 years ago

“Delivered when stated, the delivery guys called ahead and gave me 1hours notice prior. The unit comes pre-assembled you only have to put the legs on, it is well packaged throughout. It is of good build quality and looks great and just what we wanted for our room”

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Posted 3 years ago

“Fast delivery, I love my consol table well made & looks great in my hall!”

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Posted 3 years ago

“Spoke to extremely helpful lady who organised everything. Blue velvet bench/ottoman was absolutely perfect for the end of our superking sleigh bed”

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Posted 3 years ago

“So I ordered my beautiful peice of furniture, website said 3-4 working days, was charged 14.00 for said delivery, the next day I had an email to say that it had been dispatched, then had a follow on email to say delivery would be 10 days away which surprised me due to the quick dispatch, but I thought, give them the bennifit of the doubt due to Covid outbreak, 3 days before said delivery date i was sent an email asking for feedback to furniture 123 which I thought was a little presumptuous, and then I waited in all day for delivery on suggested day and it never showed up, I dont expect to pay 100's of pound on one peice of furniture to be messed about, my email said I could track my delivery, but low and behold, no tracking information, no communication since the email threatening delivery, Not a happy bunny at all.”

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Posted 3 years ago

“Excellent speedy service. Having being let down by another company I needed furniture quickly and furniture 123 delivered next day. Thankyou”

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Posted 3 years ago

“The customer service was ok And the delivery was on time I very happy The matier was fantastic I borde a sky white bunk bed”

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Posted 3 years ago

“The bed is absolutely stunning. We are so pleased with it. A little hiccup With the delivery. However we will be purchasing another bed in the future.”

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Posted 3 years ago

“Good communication, polite and helpful drivers (even putting the furniture into the right room) The only slight negative is that the email I had with my time slot said I would get a call 30 minutes before they were due to arrive which I didn’t get”

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Posted 3 years ago

“Really good customer service; friendly and efficient. They were very flexible with delivery to meet our needs. The bed is high quality with all the parts there and easy to follow instructions. Would use again.”

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Posted 3 years ago

“Good bed, although when unpacked not a dark grey as in the photo and not a patterned velvet at all. Bed straight forward to put together apart from the nuts onto the bolts at the foot end. Hole cut outs not big enough.”

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Posted 3 years ago

“Good VFM products and helpful customer service,stock availability good too unlike many others. Would to like see price match and/or total value threshold discounts.”

Helpful Report

Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews